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Posted By ScotsAM
Who here feels there company has a good incident reporting culture?
I haven't been in the safety professional role within my organization for a long time, but note that whilst management have no problem flagging up incidents with out incident report form, the workforce don't really make the same effort - especially regarding forklift damage.
I think there has been a long term blame culture and people are unwilling to accept that some accidents are genuine. I can understand the reasons behind this.
I'm willing to try to give people the benefit of the doubt and offer re-training and advice etc before going through the disciplinary route but there are obviously those who continuously work in an unsafe manner who leave no choice but to discipline.
Any thoughts on this topic?
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Posted By Raymond Rapp
Scots
This is my take on the subject.
Not sure there can ever be a 'no blame' culture but a 'low blame' culture can and does exist in some organisations. The extent that people will report issues and behave safely is linked to the company's safety culture just as disciplinary matters are inextricably linked.
In the aftermath of an accident, managers are all too willing to go down the disciplinary route rather than examine their own procedures, practices, training or supervision. These matters a largely moral issues and hence they are even more difficult to resolve.
Ray
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Posted By andy.c.
Morning Scot's
For 15+ years i have struggled to get accidental FLT incidents reported, over the years i have tried several approaches but have now come to the opinion that it is not the fear of disciplinary that stops operators reporting minor accidents but the fact they don't see slightly bending a racking stanchion, or smashing the front light as a problem.
I conducted a mini survey of what operators remembered about their basic training, all but one remember the guy breaking the arm when reaching out to grab some paperwork (you know the one , I still wince.)what i have done since is highlight the consequences of what could happen during basic training,i now include accidents on You tube, photo's of injuries etc etc along with the disciplinary and legal consequences. This seems to have had an effect on the operators who have had this included in there refresher training giving the management and myself more time to deal with the cavalier attitude of the remaining few. (and getting fewer)
Andy
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Posted By Ron Hunter
Would you also expect to gain acceptance of potential disciplinary action against supervisors and managers who (on the basis that this FLT damage continues)themselves have done nothing about these incidents?
I cannot accept a one-sided disciplinary approach against those at the bottom of the structure for what may well be essentially "cultural" failures. That will only create a further negative culture of "fear". There goes your last chance of ever seeing a Near Miss Report?
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Posted By TonyB
ScotsAM and All
I personally hate the term 'No blame culture'. In a true no blame culture nobody gets the blame for anything. That includes both management and staff. I think what people really want is a 'Fair Blame' culture, and it should be referred to as such. In the fair blame culture, where an individual goes wrong on a consistent basis for minor infringements or spectacularly once then they should be brought to task, but only when you have clearly ruled out a lack of management control as the root cause. If management have messed up, then they too should be made accountable to all. Even if its just via an explanation and apology.
TonyB
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Posted By andy.c.
agree with a lot of the above, disciplinary action should only take place after thorough investigation and should include everybody who can be shown to have acted negligently, but there lies the problem the OP creates if the minor incident (majors normally attract attention)is not witnessed and not reported then how can you conduct a thorough investigation. This is where a "no blame culture" does exist because you haven't got anybody too blame.
Please note I am not in favour of disciplining anybody for an accident or genuine mistake, but all who are negligent.
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Posted By Andy Brazier
I think you need to be very very careful apportioning blame and using discipline after an incident. Gross negligence is one thing but for anything less you will probably ruin your reporting culture for some time to come.
If people are acting unsafely you should not be waiting for an incident to intervene. If your supervisors and managers are not dealing with "those who continuously work in an unsafe manner" you need to work on them. If they turn a blind eye the workforce will assume it is acceptable. You should be using your incidents to identify where the chain of risk management has broken down.
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Posted By b318isp
For info, we have fitted accelerometers to our FLTs which cause them to shutdown once a force over a (defineable) limit has been reached. The truck can only be reset by a supervisor.
Each FLT has an electronic key that is swiped out by the driver - so we know who was using the FLT when the collision occured.
We can ensure the supervisors investigate every signifcnat collision - I monitor the total lockouts (usually monthly) and I expect to have a report for each.
Supervisors can define whether or not behaviour was a key factor. If there has been serious impact or gross misconducted identified, then it's into the discilpinary process.
If the collison is minor and behaviourally rooted, penalty points are given dependant on the collision force. 12 points in a 12 month period starts the disciplilnary process, but oneo-to-one's will occur in advance of this.
Needless to say, the number of signficant collisions has massively dropped.
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Posted By safetyamateur
I hereby launch the phrase 'pre-blame culture'.
This is where, even though you constantly and consistently deliver the no/low blame message, individuals employ a primeval mechanism whereby they deny or hide anything that might lead back to them being involved. It's a natural process for a lot of people.
Think this'll fly?
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Posted By ARUN
Safety culture can be improved by adopting "NO BLAME CULTURE" but what happens is that someone is blamed for an accident just to put the burden of accident on someone and escape from further investigation and prosecution.
Arun Joshi
KOTA
INDIA
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Posted By J Geoff A Simpson
How about a 'Just Safety Culture' -- google James Reason and you'll see a model which works for me.
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Posted By West
Certanly reasons Just Culture is a very good tool, and we also using it. Just culture is when you put yoruself in the affected person's shoes and decide were the conditions around the task allow this Human Error to be made? If yes, then do not apply the blame, if not then you may look at persons behaviour issues.
Another issue here is statistics, as no Manager likes to have poor HSE statistics, and more or less will be blamed for this, his reaction on reported incident will also be negative, what will lead to under reporting of incidents, especially Near-Misses.
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