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#1 Posted : 23 July 2009 22:43:00(UTC)
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Posted By Crim Hi all, I have just received an email to the effect that one of my clients has been visited by a HSE Inspector. The inspector has required a meeting at the head office in a few weeks time and I wonder what he would be looking for? The visit was to a shopfit site and the inspector has indicated a full morning will be required for the meeting. I hope to gain further information soon and provide the info here but would appreciate some of your experiences in dealing with HSE inspectors. Thanks
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#2 Posted : 23 July 2009 23:14:00(UTC)
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Posted By Ron Hunter Presumably no IN or PN arising from that visit then - so it can't be all bad can it? Suggest your Client is in a position to demonstrate at the meeting adequate arrangements for CDM & CAR compliance and ensuring competency of his appointments. There is a tendency here and there for HSE to keep cards close to their chests. The Inspector obviously has a key concern or two.
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#3 Posted : 23 July 2009 23:36:00(UTC)
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Posted By Crim Don't yet know about notices. As far as I'm concerned any involvemt with meeting HSE is not good. Would they require a meeting if all was well?
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#4 Posted : 24 July 2009 06:55:00(UTC)
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Posted By Peter F. As the HSE inspector is playing cards close to chest then then, there's little advice can be given here. as said if no notices have been served it can't all be bad. Why did he visit in the first place? Was it routine? did someone report something was amiss? Had the company dismissed someone? Normally some indication is given as to why they have visited. Do your own inspection, i.e. look at the paperwork, check tools are in good order, competency of contractors etc. anything amiss, put it in place if you can.
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#5 Posted : 24 July 2009 07:00:00(UTC)
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Posted By Stuie Crim, there is obviously something 'bothering' the inspector - hence the meeting; although as said previously if this had been of a more serious nature then I suspect that some form of notice would have been issued at the time IMHO. I had a similar request a couple of years ago but was told at the time of the request that an IN was going to be issued (long story - but I got where he was coming from). The meeting was amicable and the guy was fair - IN issued and complied with and all 'went away'? Ii was nervous (bricking it)and apprehensive prior to the meeting, but the guy was human and listened to my point of view and arguments, and we reached an agreement with the corrective action required, I have not seen or heard from him since - good or bad? In my view someone may well have 'tipped them off' as was the case with me. Hope this helps to quell your fears a little.
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#6 Posted : 24 July 2009 07:44:00(UTC)
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Posted By D H Crim - why not phone him and ask what you need to have ready for the meeting? Dave
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#7 Posted : 24 July 2009 07:56:00(UTC)
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Posted By SteveD-M I would agree with the give the guy a call. I would also be asking your client if the inspector took anything away with him i.e. photos, paperwork from site etc.
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#8 Posted : 24 July 2009 08:08:00(UTC)
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Posted By gerry d Crim I have limited experience of HSE inspectors. Mostly positive I have to say. The inspector in this case probably has concerns about something. But they are human and you should try not to be too intimidated about the meeting. Don`t be too deferential and only respond to what is asked, nothing else. The more information you give, the more he is likely to dig. Inspectors usually issue a letter when a visit has been undertaken and `issues` have arisen even though IN or PN is not issued. Contacting them is a good suggestion and might give you an idea what the meeting agenda might be. Good luck.
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#9 Posted : 24 July 2009 09:02:00(UTC)
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Posted By safetyamateur Crim, you could scan the HSE Inspector Briefing Notes on their site. It's pretty much what they're told to look for under certain headings. Would help if you know the ballpark they're looking at, so the phonecall is a good idea.
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#10 Posted : 24 July 2009 10:34:00(UTC)
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Posted By TBC It could also be that the Inspector wants to satisfy him/herself that the company is being looked after H&S wise by someone and they have a good knowledge of their client. I only ever had to visit clients with the HSE there on two occasions and they were 'new' clients with improvement notices - hence new clients. Your client may (in the HSE inspectors eyes) need some improvements or adjustments and the meeting with all concerned will ensure a way forward, but certainly phone and see if you can assist before hand. Some HSE Inspectors can be a bit picky.
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#11 Posted : 24 July 2009 14:26:00(UTC)
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Posted By Ron Hunter Good shout from Stuie there. Sometimes the Inspector has an IN in mind, but wants discussion to "agree" compliance dates and the like. This avoids any likelihood of the action stalling when the employer appeals the Notice.
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#12 Posted : 24 July 2009 16:43:00(UTC)
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Posted By Dave Wilson MMMM!! Alarm bells ringing. I would most definitely find out what its about and ask if he will be needing legal representation, there is nothing worse than going there, being cautioned and served. Ambushed is the word!!! remember that you are not compelled to go the HSE and they do not have powers to summon you or arrest you. Depends how much you want to upset them? Come into my den and play with me please and I have all the Aces. Find out what's what mate
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#13 Posted : 24 July 2009 19:16:00(UTC)
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Posted By Crim Hi, I've been busy today so no time to join in until now, further info as follows: City centre site HSE inspectors doing their rounds of shop fitting sites. First thing they saw was a portable tower, men working off the platform with no safety barriers. PN issued but removed as almost immediately the tower was fixed. (Still the PN was issued). Welfare criticised as the toilet had been removed just before they arrived on site, no alternative toilet. The first aider had gone out and was not there at the time, Other issues re fire and PAT. The MD has spoken to the inspector who appears to be a reasonable bloke, all issues have been addressed. I used to visit their sites regularly and write reports to the MD until a while ago they decided this was not necessary. I have spoken to the MD and he has agreed to reintroduce my site visits. All issues picked up by the inspector are on my check list so would have been addressed prior to the visit (hopefully)? Thanks for your thoughts.
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#14 Posted : 24 July 2009 19:48:00(UTC)
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Posted By GeoffB4 Have I missed something - surely the client will know what it is about?
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#15 Posted : 24 July 2009 19:50:00(UTC)
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Posted By GeoffB4 That will teach me to not read through all the comments!
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#16 Posted : 24 July 2009 22:33:00(UTC)
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Posted By Toe Crim, Has the inspector specifically invited you (as the clients consultant) to the meeting? I have in the past been involved with inspectors that will not allow an external consultant to be present at such meetings or allow any correspondences from them. Has anyone else experienced this?
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#17 Posted : 25 July 2009 10:04:00(UTC)
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Posted By SBC Suggest that you don't read the worst into it. Chances are the inspector wants to discuss the issues from his/her visit with you in a constructive way. They may also want some further information/clarification. IF- and I say IF- they have decided to serve an IN, it is likely that such a meeting will outline the reasons and also probably a chat as to what compliance will look like, and discussion of timescales. INs are not about punishment- they are about making sure the Dutyholder remedies breaches of the law which pose a risk to their employees/others within a stated time, so discussion before issue of such can be helpful to said Dutyholder. Finally, if it's any consolation, I ask Dutyholders to come in to my office for meetings quite often, however the proportion of such meetings that are to explain that I intend to take formal enforcement action is small.
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#18 Posted : 25 July 2009 16:23:00(UTC)
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Posted By Crim Hi, Yes my name is on the list of required attendees. The MD has responded positively and addressed all matters raised by the inspector. My fears are that the MD does not quite realise the seriousness of the situation as he sees all issues as minor. He thinks now that all issues heve been sorted the inspector will not carry out any further action. Should I fear the worst, and then if it's not that bad we will wonder what the fuss was about? Or should we just ride it out and then possibly get hit with the "big stick"?
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#19 Posted : 25 July 2009 19:20:00(UTC)
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Posted By FAH Hi Crim - I see that you're poentially about to become one of that [frequently unhappy & disturbed] band of external consultants who may wish that they had ensured that their contractual basis places them at as limited a vulnerability from MHSW Reg 21 as possible. I'm surprised that your client can't provide any reasons for the meeting & your attendance. I suspect that you will have been explicitly invited because the enforcer percieves that your involement has implications for the client; also possibly for yourself. Having said that, they may simply wish you to assist in interpreting the client procedures etc [also potentially bad if you wrote them!] Without any meaningful, additional info all I can suggest is that you ensure that you have a copy of your contract for the provision of services to hand and that you can demonstrate an acceptable level of competence in all areas that you may have offered any form of consultancy services. A copy of your Professional Indemnity Ins won't be relevant at this time but I would suggest that you advise your insurers now, or at least immediately after the meeting once you have more info. On the up-side, there doesn't appear to be any Fire or Environmental input yet! Please keep us posted as to the outcomes if you can. It would be enlightening for a great number of our readers if you could. Frank Hallett
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#20 Posted : 26 July 2009 01:49:00(UTC)
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Posted By Crim Frank, Thanks for your input - I now feel like a dead man walking!
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#21 Posted : 26 July 2009 08:08:00(UTC)
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Posted By EI Crim appreciate your dilemma as I had a similar experience approx. 3 years ago. Really, no point having sleepless nights over this. Talk to the MD of the company and arrange a visit to clarify what the situation is at the site in question. Shopfitters change site management and supervision as often as they change socks and pants! Could it be a new site manager who is not familiar with the company's policies, expectations, etc. You have indicated site inspections used to be the norm and the inspection criteria (your checklist), would have identified the problems during your visits. Visits may have stopped, that decision was not yours (unless I am missing something). Visits now to be reinstated. Positive learning resulting in a corrective action. Could go on and on really but main thing, focus on the positives already implemented. Investigate the causes of breaches of what is basic stuff really. Assign an action against each cause and above all, be prepared to have an answer/corrective action already identified for any concern raised by the inspector. Regards EI PS. I had an answer for everything that was thrown at me. Outcome....very positive meeting and management team of the company in question listened to and acted on, everything I raised a concern about from that point on.
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#22 Posted : 26 July 2009 11:38:00(UTC)
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Posted By FAH Crim - you have mail Frank Hallett
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#23 Posted : 26 July 2009 16:51:00(UTC)
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Posted By Phil Rose Crim I am pretty much with SBC on this one. Over the last 15 or so years, I have had plenty of meetings with HSE inspectors and my experience is that most are pretty reasonable people and generally want to work with employers to correct any shortcomings. I would have thought that if the inspector had any significant concerns that they would have issued an IN, although this may still happen. I have dealt with INs and one PN and I couldn't 'knock' the inspectors reasons for issuing them. I have also successfully 'argued' the case with both HSE and Fire Officers on other matters and come to mutual agreements. Giving the inspector a call for a 'heads up' is not a bad idea though.
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#24 Posted : 27 July 2009 15:19:00(UTC)
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Posted By Pandatank Crim, I wouldn't worry too much about it as the size of the stick is not likely to be that big.(I should know as I was an HSE Inspector for 3 years) Dave Wilson's suspicions are highly unlikely and would in effect breach the PACE code of practice and result in any prosecution being thrown out of court. Notices would need to be served in a timely fashion (PNs immediately or in deferred PNs once the immediate danger to workers has been made safe) and the Inspector would have told you if his intention was to serve a notice. It may be that the inspector has perceived fundamental flaws in the H&S management system in place and wishes to implement a "managed intervention" plan. This is often the case where the inspector suspects there is no real commitment to H&S at Board/Director level and no management system in place (on the "factory floor" not sitting on a shelf). The Notices issued (and perhaps the MD's attitude) suggest a 'casual' approach to H&S and a culture of taking "shortcuts" (the safety barriers were available but not being used). I suspect the Inspector wants the MD to take H&S seriously and wants you there to estimate the time it will take to achieve agreed "milestones" within the plan. eg. rollout of training, monitoring H7S performance etc. It could also be that Shop "fitouts" tend to hover on the border of being Notifiable under CDM and the company doesn't "appear" to be aware of these regulations.
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#25 Posted : 27 July 2009 20:45:00(UTC)
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Posted By Crim Hi Pandetank? The company does know about CDM and all fit outs are notified etc. I like what you say and if true all will be well during the inspector's visit. I agree about the MD's attitude, we meet tomorrow to discuss the situation. Thanks.
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#26 Posted : 27 July 2009 22:07:00(UTC)
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Posted By Dave Wilson Its interesting really that we have different experiences with the Enforcement agencies. I would personally find out what it's all about. I agree that it would be unlikely to get paced / ambushed but it is possible, best to go prepared as you may have solutions already thought of and this would be better than the HSE suggesting them for you. Interesting it is the ex / serving [reference removed] who advocate that you haver nothing to worry about, obviously reasonable people but hey are not all reasonable, you do get the odd git so to speak!
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#27 Posted : 28 July 2009 19:16:00(UTC)
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Posted By Robert K Lewis Crim As a suspicious old fogey there is a smell of section 36 around this. There are clearly faults with the management issues of site, at least in the inspectors view. How active have you been in highlighting the faults? As an external consultant you are open in this area unless you can demonstrate ongoing concerns and attempts at action to correct. Sorry to think the worst! Bob
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#28 Posted : 28 July 2009 20:58:00(UTC)
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Posted By Healthy Debate They like Custard Creams, oh and Ginger nuts are good too! Let's hope the inspector has a "common sense" approach, eh Judith!
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#29 Posted : 28 July 2009 23:04:00(UTC)
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Posted By Crim Ginger nuts eh? I must remember them.
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#30 Posted : 29 July 2009 09:22:00(UTC)
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Posted By Luke. Rob, Can't see S36 coming in here.. Crim stated at the start:- "I used to visit their sites regularly and write reports to the MD until a while ago they decided this was not necessary. I have spoken to the MD and he has agreed to reintroduce my site visits. All issues picked up by the inspector are on my check list so would have been addressed prior to the visit (hopefully)?" So he used to visit the sites but i'm assuming at the time of HSE inspection, the MD had already decided that he didn't want Crim visiting anymore... so its out of his hands.. unless i've missed something...
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#31 Posted : 29 July 2009 10:46:00(UTC)
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Posted By Crim Luke you are spot on! We had a meeting yesterday and the MD has agreed for me to start site visits again. It would appear that the inspectors are looking to give the site operative who was working on the tower without sufficient guard rails a good telling off. He has been requested by the inspector to attend the meeting. The PN was issued to the individual, it was acted on immediately and then withdrawn, if that is the correct term. We think if the HSE take that course of action the individual will then return to whatever site he works on and tell the tale. That could then serve as a warning to all site ops that they can be criticised as well as management. There is a flaw in the plan however - the site op in question is self employed and the project will hand over this week. Who knows where he will be working on the date of the meeting and it is only an invitation not a reuirement to attend.
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#32 Posted : 29 July 2009 10:58:00(UTC)
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Posted By Homer Inspectors are only doing a job. If no IN's or PN's raised it will almost certainly be about CDM. Just lift the phone ring him and ask they won't bite.
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#33 Posted : 29 July 2009 11:18:00(UTC)
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Posted By Dave Wilson Just be aware as well that once a PN is served it CANNOT be removed, it has to be complied with! as they are of the opinion that there is a serious risk to H&S or likely to be! Once written and served it cannot be withdrawn, you can appeal to a tribunal but you still must comply, only the tribunal can 'make a PN go away' once served it is on your record and goes on the Public HSE database. The knock on effect is that you could lose work as part of a PQQ process you would have to declare this.
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#34 Posted : 29 July 2009 13:03:00(UTC)
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Posted By Luke. Dave is right. We had one issued on a saturday many moons ago, issue was complied with there and then. still on the HSE website.
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#35 Posted : 29 July 2009 16:33:00(UTC)
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Posted By Dave Wilson Thats why there is a 3 month time gap from serving the notice to going on HSE site, it has to allow for any appeal to be heard. Once served there is nothing you can do except appeal!
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#36 Posted : 29 July 2009 16:46:00(UTC)
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Posted By Bob Y PN's can be withdrawn by an Inspector under Section 23 (5) which states "Where an improvement notice or a prohibition notice which is not to take immediate effect has been served — (a) the notice may be withdrawn by an inspector at any time before the end of the period specified therein..."
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#37 Posted : 29 July 2009 16:55:00(UTC)
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Posted By Crim A PN was issues and acted upon immediately, the inspector then allowed the work to continue. The bit we are not quite sure about is if it was issued to the individual. This will become clearer at the meeting next month. The situation re the PN is a site operative was working on a portable access scaffold platform without the edge protection which was leaning up against the tower at ground level. The handrails were on earlier but removed to allow work in a particularly awkward area where a beam lowered the area of work. The site manager admitted this was wrong and that he should have hired a small MEWP or similar. The first time the site manager knew the HSE were on site was when he saw the flash from the inspector's camera! On turning around he saw three people each wearing hard hats with the "HSE" logo. Just imagine that for a moment and put yourself in his shoes!
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#38 Posted : 29 July 2009 17:33:00(UTC)
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Posted By Bob Y Scary stuff indeed, and although a visit, announced or otherwise by the HSE does get my heart rate up a bit they are in the main courteous, sensible etc. OK, so there is always the Inspector from hell but they are generally few and far between. My overall experience of the HSE inspectors has been very positive, and they can be quite helpful at times if you need to give the boss a bit of a nudge. In saying that, if something does go seriously wrong, then I would not expect them to cut me any slack. I think that the terminology is that PNs are 'satisfied'. PNs do not have to take immediate effect and CAN be withdrawn by the inspector if the reason for the PN has been remedied before the PN was due to come into effect. I don't think that interviews under S20 are 'PACED' (but happy to be wrong) Hope all goes ok, I really don't see any reason to be too concerned about S36, PACE etc.
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#39 Posted : 29 July 2009 18:02:00(UTC)
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Posted By Peter Tanczos BobY is right, "PNs are 'satisfied'. PNs do not have to take immediate effect and CAN be withdrawn by the inspector if the reason for the PN has been remedied before the PN was due to come into effect." Deferred PN's are quite unusual (if it's serious enough to prohibit there has to be a very good reason why that shouldn't be immediate) and the deferment usually lasts for the period of time it takes to make the situation safe. eg. PN on all activity on a construction site will be deferred until all people working at height are down on the ground. They also (in Construction) have a "voluntary cessation of work in lieu of notice", which avoids the "shame" of appearing on the HSE website. But if you ask for one, you'll be unlikely to get it, as you'll appear to the Inspector as if you're trying to avoid the Notice rather than "positively reacting to a situation you were unaware of." Also interviews under S20 are definitely not 'PACED'. If an in the course of a S.20 interview the inspector has reason to suspect you have committed an "offence" the interview must cease and you will be invited back at another time to give a PACE interview (they may or may not caution you at this time but they will before the PACE interview can start) The (self) incriminatory evidence on the S.20 interview is inadmissable and is deleted from the statement that can be produced in court. As previously stated PACE attendance is voluntary. Not sure about how this applies to Corporate Manslaughter as I understand that this is now investigated & enforced by the Police (and they do have powers of arrest)
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#40 Posted : 29 July 2009 18:24:00(UTC)
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Posted By Graham Bullough Although it doesn’t seem to be the case in the scenario described by Crim, it is possible for an HSE inspector to serve a Prohibition Notice (PN) and then subsequently learn for some reason that it wasn’t valid or appropriate. After all, inspectors are people and just as subject to misunderstandings and mistakes as anyone else. From my 10 years as an HSE inspector I recall carrying a pad of A5 size Notice Withdrawal forms (not sure of exact title) along with a pad of PNs and Improvement Notices (INs) plus statement forms. Although I don’t recall ever needing to use a withdrawal form, I think that they could be used for formally withdrawing PNs (immediate and deferred) as well as INs. However, as my recollection goes back to 1987, can any serving or more recent inspectors who read this confirm the existence of withdrawal forms and their actual title? Also, has anyone ever seen an issued withdrawal form? If so, can you outline why it was issued? Generally it seems that HSE inspectors (and their counterparts with local authority environmental health departments) issue INs and PNs appropriately. Just as the Robens Committee identified in their 1972 Report, I found them to be very useful inspectorial tools for getting things done/improved practically with minimal bureaucracy. However, before serving any notice, any competent inspector should obtain evidence to support it, not least to justify its issue at a tribunal if the recipient decides to appeal against it for any reason. This would probably help to explain why the inspector mentioned by Crim took a photo. Also the process of gathering simple supporting evidence (e.g. photo and/or statement/s from say a couple of employees) no doubt reinforces the inspector’s intent and that the related notice is something to be taken seriously by the recipient. p.s. Have just used the spellchecker on this response: Among other words it queried "Robens" and suggested Rubens, Robins and Robina among others as alternatives to staying with "Robens"!
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