Welcome Guest! The IOSH forums are a free resource to both members and non-members. Login or register to use them

Postings made by forum users are personal opinions. IOSH is not responsible for the content or accuracy of any of the information contained in forum postings. Please carefully consider any advice you receive.

Notification

Icon
Error

Options
Go to last post Go to first unread
Pirellipete  
#1 Posted : 14 November 2023 10:03:01(UTC)
Rank: Forum user
Pirellipete

Morning All,

In the world of 9001, would a vehicle breakdown be considered as an NCR ?  Also, machinery/Plant - diggers, dumpers etc ?

I guess there is a case for them being NCR's if they're not maintained/serviced etc 

Edited by user 14 November 2023 10:03:51(UTC)  | Reason: removed notification tick

Holliday42333  
#2 Posted : 14 November 2023 10:58:51(UTC)
Rank: Super forum user
Holliday42333

NCRs should be for documented procedures that have not been followed, particularly, but not always, if a negative outcome is the result.

So if you have a documented maintenance schedule as part of your management system which has not been followed resulting in an unwanted breakdown then that could be considered an NCR.

Kate  
#3 Posted : 14 November 2023 11:23:26(UTC)
Rank: Super forum user
Kate

Machine breakdowns are not usually recorded in NCR systems (although in some cases their effects might be), but it is entirely in keeping with ISO 9001 to record and track the prevalence of them and to investigate their causes, without necessarily calling them NCRs or treating them in exactly the same way.

thanks 1 user thanked Kate for this useful post.
Pirellipete on 14/11/2023(UTC)
Roundtuit  
#4 Posted : 14 November 2023 14:26:44(UTC)
Rank: Super forum user
Roundtuit

At one employment we did use non-operational line time as a KPI for the Quality Management System with the mind-set that if we were prevented from producing to schedule then "customer satisfaction" would decline as we would be unable to meet delivery to promise commitments.

It was also used to curb and educate over enthusiastic delivery promises - you can't theoretically run a machine at or above 100% available hours and you can't practically run the line at anything approaching 100% available hours (change over, set-up, maintenance all need line time).

Roundtuit  
#5 Posted : 14 November 2023 14:26:44(UTC)
Rank: Super forum user
Roundtuit

At one employment we did use non-operational line time as a KPI for the Quality Management System with the mind-set that if we were prevented from producing to schedule then "customer satisfaction" would decline as we would be unable to meet delivery to promise commitments.

It was also used to curb and educate over enthusiastic delivery promises - you can't theoretically run a machine at or above 100% available hours and you can't practically run the line at anything approaching 100% available hours (change over, set-up, maintenance all need line time).

A Kurdziel  
#6 Posted : 14 November 2023 16:59:31(UTC)
Rank: Super forum user
A Kurdziel

When you work to a quality system like ISO 9001 or 450001,  you have to assume that things will not work perfectly every time, so accidents might happen. The system is about how you deal with those accidents and in particular how you investigate, establishing a root cause and what measures you take to prevent reoccurrence in the future, thus ensuring continuous improvement, which is what these systems are really about. An NCR would be generated if  following the  accident nothing happened: no report, no follow up no lessons learned.

thanks 1 user thanked A Kurdziel for this useful post.
peter gotch on 15/11/2023(UTC)
Users browsing this topic
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.