Rank: Guest
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Rank: Super forum user
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Thanks Tom,
Perhaps I am lucky to have an office and can lock down the computer each time I leave it. Still a pain to keep having to log in. At least the 'Remember me' function is working now on the forums login.
Still a problem with the My Profile though - is this under development? Maybe this is why no-one has put any personal details in (or like me they did but they weren't saved).
Alan
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Rank: Forum user
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My work computer comes with a whole host of security features - I can manage without another.
How, therefore, does it make it safer for me if I leave my machine unattended, since I have already locked it down.
The discussion forums are not a top priority, so other work will take me away from them. If I then have to log in again and the remember me function still doesn't work, it doesn't feel worth the effort.
martin
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Rank: Forum user
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Tom Loomes wrote:SPR wrote:Howden42693 wrote: Still having problems logging in. Appears I can only do it via the MyIOSH page. Any other set of boxes don't know me.
The remember me function doesn't seem to work anymore, however this has recently happened on other sites I use regularly.
Layout is similar to other discussion forums I use, but the add-ons don't seem to work as well.
If it logs me out after 15mins of inactivity and doesn't remember me I can't see me using it very often.
What IOSH should have done was used the old forum as the basis and then added in what us members wanted on the new forum. A simple questionnaire would have done the trick Im sure.... And this was what was requested?? Hi SPR We ran a 'new website survey' in March 2008 to find out what members wanted on the new site and forums. We also used forum users (both IOSH members and non-members) and moderators to help us with the forums functional specification. We also involved forum users and moderators in forum testing. Thanks, Tom
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Rank: Super forum user
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It's probably gone quiet because no-one can be bothered to go through the rigmarole of finding out their username and passowrd, then having the site not recognise them - then (if they're determined enough) finally getting back in only to have their name changes and having to go through it all again? I can imagine many getting so seriously brassed off that they simply do not return.
I was close to this myself until I spotted Tom's second post under the stickies... But I'm back now!
Does anyone else have an issue with the tiny (virtually illegible) font sizes used on parts of the new look forums? I have to change my 'view' setting to 'largest text size' before some of the text is legible - and that makes all the other page text boxes fall out of their assigned windows - so they can't be read. When will software / website developers finally realise that we don't all have the luxury of 24" HD monitors, and that compliance with DSE Regs requires some consideration for user conditions of use? And I'm surprised and unimpressed that IOSH appear to have fallen into this common mistake...
Steve (The poster formerly known as Steve E Ashton, who preferred his old name but apparently has to put up with a randomly generated string of numbers after his surname instead...)
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Rank: Super forum user
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"I'm not a number! I'm a free man!"
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Rank: Super forum user
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As others I suspsect it is quiet becuase people either can't log in or (like me) haven't been logging in because of the default username changed to my surname, which I didn't want to broadcast. Finally managed to find a way of changing my username after having read a post on the members forum but with no thanks to IOSH who never bothered to respond to my email nor call me back as promised when I phoned them last week. Get it together IOSH!
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Rank: Super forum user
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Very much hit and miss. Managed to log in via Myiosh once in 10 plus attempts, have given up via main home page. Also appears that CPD record is not being recognised. Contacted IOSH on 28th Oct email reply today telling me to keep trying to log on.
Of course one can accept some minor issues or problems at switchover but as a fee paying member all in all am not impressed.
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Rank: Super forum user
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Think we should change the advertising blurb to "YourIOSH it's Frustrating"
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Rank: IOSH Senior Management Team
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Dear Members, With any new website, or any new piece of kit that you buy and install, there will be a few technical gremlins to resolve, before everything beds down comfortably and we all feel happy using the new site. We have had some technical issues, and we're keeping a close eye on these. So if you have a specific issue or spot a bug, please email refreshing@iosh.co.uk or phone the helpdesk on 0844 544 8225. We're working our way through them in order of priority and urgency - so be assured that all of your concerns will be addressed. In the meantime, thanks for your patience, and hopefully you can see that the forums have more features than before - have you tried the Private Messaging yet? There will also be more new features added over the coming days and weeks that should improve your experience on the forums - including being able to watch topics and forums through your MyIOSH page. yours, Ruth Doyle IOSH Communications Director
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Rank: IOSH Senior Management Team
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ashton30238 wrote:It's probably gone quiet because no-one can be bothered to go through the rigmarole of finding out their username and passowrd, then having the site not recognise them - then (if they're determined enough) finally getting back in only to have their name changes and having to go through it all again? I can imagine many getting so seriously brassed off that they simply do not return.
I was close to this myself until I spotted Tom's second post under the stickies... But I'm back now!
Does anyone else have an issue with the tiny (virtually illegible) font sizes used on parts of the new look forums? I have to change my 'view' setting to 'largest text size' before some of the text is legible - and that makes all the other page text boxes fall out of their assigned windows - so they can't be read. When will software / website developers finally realise that we don't all have the luxury of 24" HD monitors, and that compliance with DSE Regs requires some consideration for user conditions of use? And I'm surprised and unimpressed that IOSH appear to have fallen into this common mistake...
Steve (The poster formerly known as Steve E Ashton, who preferred his old name but apparently has to put up with a randomly generated string of numbers after his surname instead...) Hi Steve, We ran an extensive communications campaign over the summer to prepare everyone for the new site. Because we needed to merge two databases together (our membership system and the forum users list), we asked everyone to try and make sure that they had registered the same email address for their MyIOSH account, and for their forum account. When we merged the two databases, where records couldn't be matched, or where there were two different emails, we had to create a new screenname - which is why you got a standard format with your surname and a number. We're happy for users to change this screenname, and some of you have been able to do this via your MyIOSH page. If you're having problems with this, please email refreshing@iosh.co.uk or phone the help desk on 0844 544 8225 and we'll do this in the back office. Regarding text size, we had the whole site design audited for accessibility and DDA compliance, and our site is rated AA. Any higher rating would result in a virtually text only site. But it sounds like you've addressed the problem by changing your screen resolution. We have had some technical problems in this first week of the new site, and we are working our way through each of these by priority and urgency. So if you do have any serious issues or find any bugs, please let us know and we will address them one by one. In the meantime, please bear with us - we will resolve all the gremlins in the coming days and weeks, and we can then all get on with enjoying our new forums. Now, was I imagining it, or did I spot a topic this morning about Fox poo? yours, Ruth Doyle IOSH Communications Director
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Rank: Super forum user
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Ruth, Yes I have tried PMing but have a problem with it. Previously when promising to send examples to other forum members I could 'lift' their email to my works message centre and attach the relevant document, but now I'm having to request e-address before hand.
Also where's the spkull cheeaker?
Badger
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Rank: Guest
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Barrie (Badger) Ette wrote:Ruth, Yes I have tried PMing but have a problem with it. Previously when promising to send examples to other forum members I could 'lift' their email to my works message centre and attach the relevant document, but now I'm having to request e-address before hand.
Also where's the spkull cheeaker?
Badger Hi Badger, You can't see other users' email addresses on the new forums, so you'll need to request that they send it to you via PM. This makes the forums safer and means no one can send you dodgy emails! I've posted a couple of messages about the spell checker – please see http://forum.iosh.co.uk/...osts&t=92209&p=2 Thanks, Tom
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Rank: Guest
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Tom Loomes wrote: Hi - this is a security feature for the whole site and makes it safer for you if you leave you computer unattended.
Thanks,
Tom
Excuse my incredulity, but who on earth would want to secretly invade their work colleague's space and then post on a health & safety forum? The 'time out' function is a real pain, and in my view the 'security' aspect of it doesn't hold water. If someone doesn't trust work colleagues etc then they'll lock their computer. Come on chaps, sort this one out. :(
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Rank: IOSH Senior Management Team
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Hi ronofcam,
The security issue is a real one. Any website that links to personal data (even as simple as your name/email/phone number) has to have a time out feature - without it, we wouldn't have our security certificate granted, and that's essential if we want to be able to offer you the facility to pay subscriptions online. So, while it's annoying sometimes, it really is something that's there for your protection and your benefit. Also, 15 minutes of inactivity is the industry standard for any time out feature.
One thing that we were able to do with the new website was to make sure the time out happened after 15 minutes of inactivity - our previous myIOSH timed out after 15 minutes of activity, so could lock you out while you were working on it. So you see, this is, in fact, a small improvement!
And while it may seem incredible to think that any member would impersonate or steal another members' identity or data, unfortunately it does happen very occasionally. Fortunately, we are able to verify when this has happened, and can take disciplinary action if necessary. Strange but true.
yours, Ruth Doyle IOSH Communications Director
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Rank: Forum user
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I'm sure I cant be unique but since logging in the first time after the new site was launched and changing my password, I have had no problems at all. The only small issue I had was the error message I got re security when I first tried to access my details, but a quick call to IT team sorted security settings and I have had no trouble since then.
As for timing out most systems I use, such as on-line ordering or on-line reference such as Croner, have this facility built in so I don't really see it as a problem inputting my log in details again.
Any new system takes time to get the bugs sorted out and overall I think the transition here has been miles better than some other systems I have had to use as part of my working life.
Just thought a wee message here to say I find it good made a change from hearing all the negative comments, as in any walk of life you never seem to hear from those that are happy.
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Rank: Forum user
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No alive andd kicking at work
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Rank: Super forum user
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Made it at last. I am giving IOSH the benefit of the doubt at the moment as I like many others have had LOG IN problems. Now I am here I will wait and see the benefits or otherwise. But all in all the Help team were very understanding and polite so I did feel sorry for them.
Regards Alex
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Rank: Super forum user
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Must admit, I've not had many problems - although the need to have such a long and complicated password which doesn't keep remembered when you check the box to say you want to be remembered is a bit of a pain.
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Rank: IOSH Senior Management Team
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Hi folks,
I've just had some interesting stats from our web launch team, which I thought members and forum users might find interesting. Since launch, we've had 800 queries from members and users to our helpdesk (phone and email). We've logged 98 issues, of which more than half have now been resolved.
If I could put that into some sort of context - when we close a CPD cycle, or issue membership renewal reminders, we normally get about 300-350 member queries per day, over several weeks. So, although technical issues are pretty irritating (and very public now that we're talking about a website) the levels we've been dealing with are actually less than we anticipated.
You might also find it interesting to know that out of 35,000 members, the login issues have affected around 200 people - including me! But I guess that kind of irony isn't lost on this discerning audience!
yours, Ruth Doyle IOSH Communications Director
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Rank: Super forum user
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Well I am back having not been able to access the forums since the launch of the new site. I must have missed the "..extensive communications campaign.." as it would appear did many others, including Claire, as well! Still glad to be back, and while I expected some teething problems, I have to say that I am not sure if this is IOSH's finest hour! The lack of a spell check function that was on the old forums seems strange and a somewhat 'backward' step. I am sure that there is some cunning technical reason but still seems odd that a new forum should lack that facility. ok ok ok so I can't spell lol.
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Rank: Super forum user
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I am still struggling to understand the security issue which requires automatic logout after 15 mins of inactivity.
The forum site isn't a secure one, although once logged in I can go straight into the secure one without being challenged...
Maybe that's the problem? Perhaps access to the secure part of the site should require the re-entering of a password?
Don't know.
Or is it me?
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Rank: Super forum user
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And now my 'My profile has lost my details again!
I thought it had been fixed...
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Rank: Super forum user
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But at least you are a Forum User one of very select group. How did you manage that.? I updated my details this morning and they are still in place.
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Rank: Super forum user
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It's because I have been spending too much time on the Forums and (probably) not enough on my work... ;-)
Don't tell my boss!
My details were fine until I accessed the secure part of the site...
Could that be a clue?
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Rank: Super forum user
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Ruth.Doyle wrote:Hi folks,
You might also find it interesting to know that out of 35,000 members, the login issues have affected around 200 people - including me! But I guess that kind of irony isn't lost on this discerning audience!
yours, Ruth Doyle IOSH Communications Director As the saying goes - Couldn't have happened to a better person =O}}} =O}}}} nuff said!!! As we 're not allowed a spul cracker - how about predictive as you type text? That would really get the forum ranting. Badger
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Rank: Forum user
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finally managed to change my user-name to one that i wanted, huzzah there is much jejoicing
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