Welcome Guest! The IOSH forums are a free resource to both members and non-members. Login or register to use them

Postings made by forum users are personal opinions. IOSH is not responsible for the content or accuracy of any of the information contained in forum postings. Please carefully consider any advice you receive.

Notification

Icon
Error

Options
Go to last post Go to first unread
safetyinspector2009  
#1 Posted : 20 November 2009 14:53:23(UTC)
Rank: Forum user
safetyinspector2009

I have a real battle trying to get our employees to change their attitudes to risk and hazard awareness, especially when working at height and working with lifting equipment. Anyone got any novel ideas?
db  
#2 Posted : 20 November 2009 15:05:53(UTC)
Rank: Forum user
db

Cattle prod??

I find when trying to influence culture change to "old Sweat" get them to start to talk, dont disagree - listen, then show in a pleasant manner that you know what you are taiking about - don't quote regs unless you absolutly have to. Ask questions of their opinion and current practice - show that you understand (not necessarily agree with) their view.

Humor is another good one - get a good atmosphere going - then hit them with the serious point - only one at a time though! lower your tone and give em the old "If you take one thing with you today take this......" it works ( i have even been known to get a round of applause! - but I also get questioned further)

safetyinspector2009  
#3 Posted : 20 November 2009 15:07:36(UTC)
Rank: Forum user
safetyinspector2009

thanks db
redken  
#4 Posted : 20 November 2009 15:08:46(UTC)
Rank: Super forum user
redken

What is wrong with their attitude are they falling off and dropping things on people.?
grim72  
#5 Posted : 20 November 2009 15:12:15(UTC)
Rank: Super forum user
grim72

Try getting a guest speaker in - someone who has had an accident who can show/tell them the effects it has had on him, his family and his colleagues. Seeing someone that has gone through the aftermath can have a pretty strong wake up call and make them realise they are not bullet proof.
safetyinspector2009  
#6 Posted : 20 November 2009 15:13:02(UTC)
Rank: Forum user
safetyinspector2009

the problem is they dont always recognise the hzards facing them and whilst there are not accidents occuring the near misses and potential remains
descarte8  
#7 Posted : 20 November 2009 15:18:11(UTC)
Rank: Super forum user
descarte8

A carrot and a stick.

Show them the correct way to do the job and an incentive for doing it. This could be recognition, good health, more responsabilities, support, acknowledgement etc...

Or just a stick,

Depending on the severity of the breach to safe working practices sometimes enforcement and dicipline may be mandatory

But most sucess stories are driven by management visibility and support
bob youel  
#8 Posted : 20 November 2009 15:26:46(UTC)
Rank: Super forum user
bob youel

There are many ways of changing culture and I would argue that the greatest % of postings will deal with those ways so I will deal with the other way; a way that works quickly and is very effective but you have to be competent to undertake the action

A site manager I know sacked 3 people on the spot and the site changed dramaticially for the better very very quickly - other managers on the same site had been doing all the things that are politicially correct but were getting nowhere; the new guy lit the way within his first week and very shortly thereafter all the staff that remained agreed that things were getting stupid e.g. people were disregarding all H&S areas and now sense had returned - Its interesting to note that the manager who had acted was over 60 where the others averaged 35

All sackings were fully justified, the unions ended up backing them etc but HR had a fit for a time as they were not used to professional management!

Many may say that sacking etc is the wrong tool to use but we should use all tools in our box as needed as if not we are also breaking the law

I am not saying use this tool at this time but its one that is there to use as the more you put up with things as they are the more you are conniving
Trundlebug  
#9 Posted : 20 November 2009 16:06:48(UTC)
Rank: Forum user
Trundlebug

I'm currently facing exactly the same problems as Darwin. Here's how I've been tackling it, and it's working.

1. Culture change does take time. There are ways to accelerate the change, and taking people through the disciplinary route is certainly a very effective one, as ripples go out across all the employees as it dawns on them "they really are serious about this aren't they?"

2. I started by identifying which areas we had problems with - e.g. work at height being one of them. No history of accidents, but lots of unsafe ladders, clambering on equipment, no fall protection etc, and no apparent awareness of a problem - they've been doing it like that for 20 years or more.

3. I trained up the supervisors in the WAH Regs, showed them some examples of our current practices (photos) compared to what the Regs required. I also explained WHY the WAH Regs came into existence - because falls from height were the single biggest killer at work and no progress was being made. I also showed them some example photos of the amazing range of equipment now available, innovation driven by the implementation of the Regs.

4. Involving the workforce & supervision I trialled various items of new equipment, and discussed them with employees. Trial via hiring or loan. Get them to buy into seeing that it's better - quicker and safer.

5. Buy the eqpt identified as most suitable. Train employees how to use it.

6. Importantly, monitor activities to ensure the equipment is being used. When it's not, ASK QUESTIONS - why aren't you using it? Have you ever thought what might happen if...? For people who don't have valid reasons why they're not following the training they've been given, take them through the disciplinary process.

7. After the first disciplinary, it sets an example and everyone else miraculously falls into line. You'll probably have to have one example case though, but expect it and do it.

Job done. But remember, questions, discussions with employees, building trusting relationships, humour, as mentioned above, and discipline are all essential tools in the armoury. Use them all in the right measure.
pete48  
#10 Posted : 20 November 2009 17:41:37(UTC)
Rank: Super forum user
pete48

I would just add that if you are going to start sacking people then start with the Supervisor or front line manager that is allowing the bad practice and not the employees. That works even faster if it is your chosen route. It is not a route that I ever recommended but have to accept that it does work at the right time and in the right place.
Steve Granger  
#11 Posted : 20 November 2009 20:06:34(UTC)
Rank: Super forum user
Steve Granger

Simply say you are related to Charles and Google the Darwin Awards to use some humour on them, claim it was your idea and that evolution will get them even if you don't...

Search Engine Steve
Mohammed Al Nakib  
#12 Posted : 21 November 2009 03:37:59(UTC)
Rank: Forum user
Mohammed Al Nakib

"Management of Change" Is this another management issue .... where regulations and procedures change over time while personnel on the ground are left out of the process. It then become's the Safety supervisor's responsibility to transform old and outdated habits into what we expect to be latest and compliant behaviour. For successful transformation we need to drive change from the top down through the organisation. Any new regulation/procedural change should be rolled out to workers with the right training and supervision support to ensure it is fully understood and complied with.
bob youel  
#13 Posted : 23 November 2009 07:30:24(UTC)
Rank: Super forum user
bob youel

Whatever you do it must be seen to be fair and seen to be applied evenly accross the board and I agree entirely with Pete48's comments

In all cases its down to the person at the top
Users browsing this topic
Guest
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.