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bob youel  
#1 Posted : 28 November 2009 11:01:12(UTC)
Rank: Super forum user
bob youel

As I see it the initial aim and objective of H&S professionals is to market and sell the subject to employers etc and more and more as I read various postings I have come to the conclusion that many of my peers do not appear to have, in my personal and humble opinion, enough competence re marketing and sales so can I suggest that people take up these subjects and learn what can be learnt and add such learning to their tool box e.g. spending a day or 2 on a market stall in the middle of winter trying direct selling to the public will soon give you an insight into people's personal wants, needs, attitudes and ways and help you make the nature & nuture arguement more clear

For my part I spent many years as a marketing person and a sales person [You will find that many have done one or the other as against having experience of both] in tough business environments i.e. you only got paif if you made the sale! Such knowledge and experience has helped me with selling etc good H&S management to employers e.g. how RA can be used to save money by changing procurement patterns, ways of working etc and how managers can gain 'one upmanship' over their colleagues by having fewer accidents than in other areas and how good H&S can save their back should there be problems

As for moral issues; I hate to admit it but in my personal experience it is money and personal wants that top the list so these areas should be worked on to help the moral areas

Thoughts would be welcome
RayRapp  
#2 Posted : 28 November 2009 12:46:00(UTC)
Rank: Super forum user
RayRapp

Bob, I wonder what triggered your thread?

I do see that part of the role of a h&s practitioner is persuasion (not keen on the word 'selling') and especially when it comes to SMEs, who always want low cost and value for money. In an ideal world the duty holder should be looking to protect the health, safety and welfare of their staff as well as compliance with the law. The reality is so different. I do not deal with SMEs very often, thank God, but I am appalled by their lack apathy towards health and safety. Yes, sometimes it is OTT, particularly for low risk enterprises. I do believe this is where h&s law should be proportionate, but I am digressing.

I have worked briefly in sales in the past and it is my opinion that good sales people are born rather than taught. You can of course improve through training but I can firmly say it is not for me. The fact is, compliance insultates the duty holder from criminal and civil liability, protects their staff and possibly enhances the business. If that is not sufficient - so be it. I honestly cannot see many other benefits, the bottom line is good safety costs money, with no guarantee of a return on your investment. Take it or leave it. I don't believe that a reduction of incidents or 'one upmanship' is really a selling point.

BTW - good thought provoking post.

Ray
bob youel  
#3 Posted : 01 December 2009 07:52:34(UTC)
Rank: Super forum user
bob youel

Ray
What triggered my thread was the reading of other threads which made me realise even more that many people fall into the trap that the press want us to fall into and it seemed obvious that many have not used marketing and sales as a string to their bow

As for some of my comments; Its a case of the 'end justifies the means' in many cases and that you should use all the tools that are available to you to achieve your aims
RayRapp  
#4 Posted : 01 December 2009 10:00:03(UTC)
Rank: Super forum user
RayRapp

Agreed. However, like many other h&s practitioners I where several hats, including quality, environment, waste management, security, welfare, discipline and anything else that HR want to dump on me. If I need to add marketing and sales as well, I'm gonna change my job!
Birchall31628  
#5 Posted : 01 December 2009 10:20:09(UTC)
Rank: Forum user
Birchall31628

I studied for Sales and Marketing before Health and Safety. At that time I'm sure I was one of the youngest Fellows on the Institute of Sales and Marketing Management. Because I had all kinds of letters after my name I thought the "FISSM" may frighten clients off eg if I was carrying out health and safety work at a client's site then for any proposed extended work they may see this as a sales and marketing initiative. Shame really, so I left the ISSM for the reason that I was not maximising it's benefits.
MarkFarrell  
#6 Posted : 01 December 2009 13:26:39(UTC)
Rank: New forum user
MarkFarrell

Interesting. HSE started the 'hard sell' with its 'Good H&S = good business' message. It made the job of visiting small firms to press for better H&S more difficult: occupiers took the message to mean 'we only have to (do H&S) if it saves us money'.
User is suspended until 03/02/2041 16:43:28(UTC) IanBlenkharn  
#7 Posted : 01 December 2009 13:47:12(UTC)
Rank: Forum user
IanBlenkharn

It's certainly not a bad idea to include this in a basic curriculum and into the requirement for continuing education. It may be useful, and sometimes invaluable, in order to 'sell' an idea and further safety training and awareness as well as the more obvious value to commercial endeavours of those in private practice.

I would suggest a real need also for more extensive teacher training to compliment those basic technical skills and again to 'get the message across'. This too needs to be subject to a continuing education requirement. This needs to extend beyond the basic train the trainer program to include the various training and education skills that should be - are - an integral part of safety training and management.

And for some, an option for additional training in presentation skills, in case they ever find themselves dealing with a hostile audience including the press and TV crews.
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