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Slater24187  
#1 Posted : 18 January 2011 11:21:37(UTC)
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Slater24187

Hi all, Just after confirmation that I am doing this correctly. I am trying to identify the injury incident rate for guests that use our Ski facility. I am using the following calculation. Number of reported incidents during 2010 527 x 100,000 (per 100,000 guests) divided by average number of guests over a 12 month period 60,385 This gives me a guest incident rate of 872 per 100,000 guests, this includes majors, minors etc. Is this correct? Thanks Paul
Paul H11  
#2 Posted : 18 January 2011 11:45:09(UTC)
Rank: Forum user
Paul H11

Hi, Your calculation is correct, however I would take out the minor injuries, when looking at such figures there is a tendency (among the untrained) to think of all accidents as serious. I always use the approach of using RIDDOR reportable injuries which would include members of the public taken to hospital. Let's face it it is a activity that leads to lots of minor injuries and anyone partaking should be aware that there is an inherent risk in what they are doing, one would presume that they willingly take that risk. Your figures look high to me so I would be concerned, if you re-calculate using on Reportable injuries I think it would give a truer picture. I would also use incident rate per 1000 as it would be more understandable and give a less dramatic figure. I'm not suggesting hiding the truth but these kind of statistics can be subject to gross misunderstanding.
Jim Tassell  
#3 Posted : 18 January 2011 11:48:34(UTC)
Rank: Forum user
Jim Tassell

Paul Once you move out from numbers of employees to numbers of guests you get into difficult country. UK retail industry has agonised for years over how to compare customer accidents without coming to any definite conclusions. So let's come at this from another angle. I would separate out your employee/contractor stats from your guest/paying public stats. For the latter, if you feel that your calculation gives you useful information and enables you to track performance year on year, then go for it. Any possible external comparison is a bonus. By the way, do all guests stay the same time on site or do you have some on site for 90 minutes, others all day/several days? Total guest contact time might be worth thinking about as changes in your trading pattern could undermine the validity of your calculation. Jim Jim
Slater24187  
#4 Posted : 18 January 2011 13:12:54(UTC)
Rank: Forum user
Slater24187

Paul & Jim, Thanks for your comments. Basically we have seen a reduction in both accidents and footfall from 2010 compared to 2009, I am trying to calculate whether there has actually been a reduction in accidents or if the reduction in accidents is due to lower footfall. The incident rate for 2009 was 9.2 per 1000 guests and the incident rate for 2010 is 8.7 per 1000 guests. Obviously if I was to use only reportable injuries this will reduce significantly but for the purpose of this exercise I would like to shoe all incidents. Thanks again Paul
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