Rank: Super forum user 
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Our hospital self service restaurant has experienced several people spilling hot soup on their hands when using the ladle from a large soup cauldron into a large disposal soup beaker. I have suggested lowering the serving counter to accomodate most people but the kitchen manager does not want to do this and insists that self awareness and the careful hot food signs will suffice. I state this is not acceptable, for one based on the people who visit - elderly etc. and we should either lower the counter or staff serve the soup to customers. Auto dispensing is not an option as the product would clog up the nozzle. Any advice would be appreciated.
SBH
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Rank: Super forum user 
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What about a cup holder - presumably the problem arises when they hold the cup and pour the soup into the cup, it spills over and burns their hands. If you made this a hands free operation by installing a cup holder to dispense into, then any overspill would go on to the counter and not on to the hand.
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Rank: Super forum user 
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As you are discussing a publicly accessible area it would be very remiss not to take in to account the capabilities of the customer base - from your description I doubt a wheelchair user on their own would be getting soup. If there are staff present it makes sense they should be serving, if not access for all should be made in a reasonable adjustment (or stop selling hot soup - Eliminate the risk) The problem with Hot Food signs is they are often written in english so can this manager categorically confirm all the patients/visitors/staff read and more importantly understand english?
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Rank: Super forum user
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As you are discussing a publicly accessible area it would be very remiss not to take in to account the capabilities of the customer base - from your description I doubt a wheelchair user on their own would be getting soup. If there are staff present it makes sense they should be serving, if not access for all should be made in a reasonable adjustment (or stop selling hot soup - Eliminate the risk) The problem with Hot Food signs is they are often written in english so can this manager categorically confirm all the patients/visitors/staff read and more importantly understand english?
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Rank: Forum user 
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As a practicable solution, assume you have thought about cutting a hole in the counter and lowering the cauldron into it and placing the soup bowls next to it?
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Rank: Super forum user
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Not really convinced that a sign would make any difference. Surely people know that the vast majority of soups are hot. I doubt people are spilling soup on themselves because they are unaware of the heat of the soup. Signage is only one step up form PPE on the control heirachy. You are are correct engineering controls should be used before you have to rely on signs. Without seeing the process it is hard to make recommendations, but lowering the counter, lowering the cauldron (as mentioned above), increasing the bowl size or only allowing trained staff to serve the soup are all better options than a sign IMHO.
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Rank: Super forum user
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I would also take a look at the shape and size of the lable. In our kitchen we have several ladles of different sizes so that we can decide which is best depending upon the nature of what we are dispensing and the container into which we will be pouring it. Surprising how choosing the right ladle can make it far less likely that the liquid will be spilt.
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Rank: New forum user
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a simple solution is to have the soup in a receptacle that has a tap...just like a tea urn...all people have to do then is place their cup or whatever under the tap and press the lever to dispense until full. Don't try to re-invent the wheel use what is already available.
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Rank: Super forum user
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#7 What about lumpy soup like vegetable? The tap would block up easily. Also would require cleaning etc otherwie there might be a food hygiene issue with bits of soup stuck inside the tape assembly .
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Rank: Super forum user
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Originally Posted by: iain1965  a simple solution is to have the soup in a receptacle that has a tap...just like a tea urn...all people have to do then is place their cup or whatever under the tap and press the lever to dispense until full.Don't try to re-invent the wheel use what is already available.
Being rude and not rude READ the post before posting your opinion the OP already mentioned tap like devices "product would clog the nozzle"
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Rank: Super forum user
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Originally Posted by: iain1965 a simple solution is to have the soup in a receptacle that has a tap...just like a tea urn...all people have to do then is place their cup or whatever under the tap and press the lever to dispense until full.Don't try to re-invent the wheel use what is already available.
Being rude and not rude READ the post before posting your opinion the OP already mentioned tap like devices "product would clog the nozzle"
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