Posted By Ian Waldram
I can assure you that your comments have been noted - I discussed them with Rob Strange last week. Wider use of e-mail fits with other plans and ideas, for example snailmail doesn't work well for many overseas members.
However, like many good ideas, implementation is a lot harder than thinking it up! We have 23000+ members, many of whom do NOT have access to e-mail. Also some who do may prefer hard copy for some types of mailing. We would need reliable systems in place to record these preferences, track e-mail address changes, etc. However, there looks to be a good 'prize' in terms of reduced postage, so the idea will be investigated.
Someone at Leicester has to compile a business case, and if this looks attractive enough, it will be approved in due course. But of course this isn't the only improvement currently being looked at, so which takes precedence? The recently approved Corporate Plan 2000 tries to look at the whole picture, I hope you will review it - contrary to what is indicated in this month's TSHP, comments can be received at any time, indeed CP2000 won't be mailed to members until around the end of the month. (Before you protest, it is going jointly with the new CPD brochure. Anyone who wants a copy via e-mail should use the contact given on p51 of TSHP).
The situation isn't helped by offhand comments about 'IOSH' (i.e. Leicester staff) ignoring member requests. Every week they respond to hundreds of member requests received by post, phone and direct e-mail. The Discussion Forum is intended to be just that, so if only 2 members and the President seem interested, is it surprising that there is no public reaction? Our staff are extremely hard-working and, like most of us, respond better to positive feedback than negative. For them, reading the Forums recently hasn't been very rewarding.
Neither our people, nor the systems they operate, are perfect but they ARE committed to continuous improvement. Visiting Leicester, meeting our people, or even talking to them by phone may help to change your views?