Posted By Nick Higginson Michael, Sounds like a good time for Safety Sampling? This will give performance scores that good be plotted on graphs and performance monitored. Nick

Posted By Peter J Harvey Surely no matter who carries out these inspections or tours, commercial needs will have to take priority, unless for some reason you have a financial cushion against which the work is planned. Most cleaning or housekeeping activities require speed and work to a set standard, motivation against staff remuneration are where conflict normally appears. In reality is it not that this type of activity is normally at a low pay scale, attracts untrained operatives with little motivation financially to achieve and an acceptance of risk by managers. In fact managers are normally under as much pressure as the operative and has to push more to achieve profit margins. I do not disagree with inspection or audit, as long as it is practical and considers all the pressures on staff and managers.