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Posted By Wazza
A strange question one may ask, but it is something that I often think about. As many of you are perhaps consultants, what do you consider a good one to be? Obviously knowledge is a key advantage, but what else?
Answers on a postcard.
Thanks
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Posted By Paul Phillips
A good consultant is some-one who doesn't tell me what I have already told them, and charges me for it.
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Posted By Anthony Slinger
Apologies Wazza, probably not what you are looking for…..
A shepherd was herding his flock in a remote pasture when suddenly a brand-new BMW advanced out of the dust cloud towards him. The driver, a young man in a Broni suit, Gucci shoes, Ray Ban sunglasses and YSL tie, leaned out the window and asked the shepherd... "If I tell you exactly how many sheep you have in your flock, will you give me one?"
The shepherd looked at the man and then looked at his peacefully-grazing flock and calmly answered, "Sure."
The young man parked his car, whipped out his IBM ThinkPad and connected it to a cell phone, then he surfed to a NASA page on the internet where he called up a GPS satellite navigation system, scanned the area, and then opened up a database and an Excel spreadsheet with complex formulas. He sent an email on his Blackberry and, after a few minutes, received a response. Finally, he prints out a 130 page report on his miniaturized printer then turns to the shepherd and says....... "You have exactly 1586 sheep."
"That is correct; take one of the sheep." said the shepherd. He watches the young man select one of the animals and bundle it into his car.
Then the shepherd says: "If I can tell you exactly what your business is, will you give me back my animal?" "OK, why not." answered the young man.
"Clearly, you are a consultant." said the shepherd. "That's correct." says the young man, "but how did you guess that?"
"No guessing required." answers the shepherd. "You turned up here although nobody called you. You want to get paid for an answer I already knew, to a question I never asked, and you don't know crap about my business.... Now give me back my dog."
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Posted By Dave Wilson
Telling the TRUTH, giving the best professional and technical advice and not keeping stuff back so that the client has to come back next year!
If you do this the client will come back qnd your reputation will be enhanced.
From experience " You can't put that in the report as the client will be able to manage this themselves!" Only lasted 6 months there!
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Posted By Helen Horton
Knowledge - goes without saying
Experience - it helps if you know what you are looking at
Tact and diplomacy - be clear and straight forward but not blunt and confrontational
Respect - respect your clients and yourself
Self knowledge - know your limits and stick to them - don't try to bluff it out with the customer they will know and you will loose their respect
Accuracy - check your facts and get it right first time
Punctuality - whether it is just getting up on time or sending your report by the agreed date - just do it!
Finally; make sure you leave your ego at the door but pick up a double helping of sense of humour!!
Some one with more wit than me would have worked this out so that the first letters spelled a witty and pithy safety slogan - I'll leave that to another consultant!!!
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Posted By AMJAD AL ATA
Consultant is not me!!
I have never met a consultant before but i can imagine an old man/woman with white hair & thick eyeglasses !!
I think good consultant is that one who had solved the dilemma (level of pay vs quality of work), without losing the conduct ethics.
Regards
Amjad
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Posted By Alan Hoskins
Paul,
Sometimes companies choose to employ consultants to tell them what they told them.
(not cynical, honest)
Alan
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Posted By Helen Horton
Hi Amjad
Thanks for the ego boost!!!! Old woman with white hair - never. I might admit to middle aged but like the woman on the Norwich Union ad I may be 40 something on the outside but I'm only about 25 on the inside!!
Besides who wants old fashioned advice from an old fashioned person?
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Posted By AlB
As said previously, Honest, Accurate, Relevant, progressive (leading to improvement) and punctual advice. Don't think that you're better than the people you're giving advice to - they pay you, and they can easily go and get another consultant, but it's a damn sight harder for you to find another client!! And above all, respect the client, respect the profession, don't be too stuck with repeating what the COPs say if there is abetter solution, and make sure the client gets value for money!
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Posted By AMJAD AL ATA
Hi Helen,
(Note I used my dictionary to find out the meaning of ego boost - I am not so good in English Langauage)
So i may need to illustrate some points:
1- I am doing in studying & working hardly away from home with one bright bojective in my mind to become H&S Consultant, so i have said consultant is not me (i am dreamimg to reach such level of knowledge) (I think consultat is a very high level in this field, it is not an occupation it is a specific competence status)
2- All what i have said about my imagination about consultant is an imagination & really i have not met a consultant before (I am 31 years old!).
3- These forums & all threads & respnses are help me enhance my HS related knowledge & make feel that i am in the correct way.
Lastly, sorry if i commited any fault, this is just due to the language barrier.
Regards
Amjad
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Posted By Bruce
1. someone who tells others what they should have known already
2. someone who then can take a lot of envy backstabbing about him making money over stuff they already knew
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Posted By Aidan Toner
Someone who is clever enough to join IOSH 'Consultants' Specialist Group.???
Just a thought!
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Posted By James M
It depends who you are asking? If you work for a consultancy the answer may be a consultant that bring in large fees for easily deliverable work. If you are asking a client if may be the consultant that offers value for money solutions and doesn't tell him what he already knows!
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Posted By Robert K Lewis
I personally believe that every organisation actually has the answers to its own problems somewhere within it. The good consultant defines where it is and is brave enough to say so; then help them bring it to fruition.
Bob
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Posted By AlB
I agree with Bob,
But if I was a consultant, I'd probably look at it differently - I would provide information that is useful and worth the fee paid by the , but not provide all of the answers as I'd need further work to pay the bills the following month!
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Posted By Helen Horton
Hi Again Amjad
I know that no offence was intended and none is taken.
But consultants come in all shapes, sizes and ages. You are right that status and experience play a part but sometimes being a consultant just means that you have a skill or knowledge that a company needs but only once in a while so they use a consultant rather than employ someone who wouldn't be needed all the time.
That means that consultants get to see a wide range of companies and can use that experience to develop the breadth and depth of their own knowledge so that they can help their customers more.
For me then, a consultant needs to be some one who is constantly developing their knowledge and using that to help their customers. For me a consultant is not someone who has reached the top of their career and living on their past glory which is what your description of old people with white hair brings to my mind.
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Posted By Richard Asaolu
I am intersted in becoming OHS Consultant.Can anyone show me how and what it will take.
Thanks
Richard
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Posted By Jonathan Sandler CMIOSH
1. years in the industry.
2. flexability
3. knowledge
4. competencey
5. approachability
6. reliability
7. mentoring skills
8. practical approach to the task.
9. cost effective.
10.honesty
11.being able to bite own lip when dealing with clients who think they know better than you.
12.making time for yourself and your family or partner.
13.knowing your own limitations
14.knowing when to accept or decline work.
15.knowing when to quit.
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Posted By Wazza
Well, a vast array of answers, and all of equal importance.
I am looking at consultancy, as currently reviewing employment options. A couple of offers have come my way, but alas, nothing that can pay the bills, and as so rightly suggested, offer time with family and friends, which is a balance that I need to be assured will not change.
As for experience, well 12 years in the services, manufacturing in the printing & now the mineral industry. Added to this are managing a £25M CDM project from a safety point of view, having a PTC, studying for a degree in Environmental Studies & completing a WAMITAB qualification. A breadth of experience, and perhaps classed as a 'Jack' and not a 'Master', but there is still a lot to give.
The unfortuate thing is that Lincolnshire is not an open ended job avenue, unlike the South East, where many opportunities exist, but not to worry, I'm sure that somewhere out there is the right post, but I will need to wait for the right time & place. After all, patience is a virtue (Helen may of suggested that??)
Thanks all of you for a good response.
Wazza
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