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Ambulance Service First Responders-manual handling
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Posted By Nicky
I have been told that to give First Responders manual handling training would mean that the ambulance service would be liable for compensation should a FR lift and hurt their back.
At present there is a "No lifting" policy. This is ignored generally, esp. as the ambulance crews often ask for help in order to comply with their "least lifting policy". I do not believe that they can have it both ways, but has anyone got any cases or advice.
Nicky
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Posted By Nicky
I forgot to mention that First Responders are volunteers, not employees.
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Posted By Robert M Edwards
There is no legal definition for volunteer in uk law so the duty of care has to be interpreted as the same or near to that required by employees.
Therefore to suggest training could attract liability is nonsense! Training is essential together with clear policies outlining behaviour on first response incidents to successfully defend any possible claims. These should be reviewed alongside all other existing polices for patient handling for full time staff.
If it helps to chat this through please phone us, we are happy to promote good practice. We have a number of lawyers who specialised in these sorts of claims. No charge is made for a bit of help!
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Posted By Robert M Edwards
Sorry, should have mentioned that most employers liability insurance policies need to be amended to cover volunteers and this may be what is referred to. If they are not on the policy then the Service would have to pay out of its own income.
However that is worse not better! The fact that volunteers can be put on the policy and included in the same health and Safety aspects of the job as part of the workforce seems a much simpler way forward. They can actually claim more money through not being trained than if they were to be put through a manual handling course.
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Posted By Nicky
Thanks Robert,
I would like to find out exactly why it may be possible to claim more money if First Responders are not trained, even though there is a clear "no lifting" policy - (and by their very nature FR's are not going to see ambulance crews struggle.)
Once the ambulance crew had to lift a patient who weighed more than their combined weight - as she was gravely ill they could not wait for an additional crew. Of course we stepped in, otherwise more injuries could have occurred.
FR's are on the Liability Insurance (first thing I checked).
regards
Nicky
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Posted By Robert M Edwards
If you don't train your staff to do their job and they lift incorrectly then it is easier legally to prove negligence. No training=higher risk. If they have been regularly trained then this is more difficult as back care and manual handling/lifting guidelines are in place.
It sounds here that you need to be doing more anyway as you describe current guidelines ' are ignored' as heavy patients require lifting and you don't know until you get there what you face.
Surely the best way round this is to ask some more questions up front so the call is manned properly? You recognise this 'ignoring' and doing nothing may well find insurance will not pay up as you clearly are not managing the risk.
I do appreciate that some incidents will escape this net but you do need to be looking at managing this through say looking at average weight of patients etc in last 12 months or last 100 shouts and taking some action to put in place a procedure to combat this as part of risk management.
Let me know if there is anything else I can help you with.
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Posted By Nicky
Thanks again Robert,
I am a First Responderwith no control over the type of call etc. We just get paged when there are certain types of 999 calls. I am after information for a meeting with the ambulance service. (First Responders outnumber ambulance personnel in our county.)
Manual handling is a major problem that could be managed better- in my humble opinion. Can't say anymore in public.
Thanks again,
nicky
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Posted By Robert M Edwards
Hi Nicky,
I am sure you can get a positive resolution here. What you are suggesting which is reframing the manual handling protocols could prevent loss of good staff and reduce risk of adverse PR too!
If you want to send an email to me I can attach some fairly upbeat stuff about looking after volunteers and providing equality of Health and safety provision across all workers.
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Posted By Adrian Watson
Dear Nicky,
There appears to be some misconceptions here. An employer is not immediately liable if there is an injury, because the claimant must show:
1. Beach of contract or
2. Breach of statutory duty or
3. Negligence
In the case you describe, as there is no contract then 1 does not apply. However, 2 applies if the Manual Handling Operations Regulations 1992 (SI 1992 No. 2793) apply. These regulations may apply if the courts define volunteers as employees; this is a real possibility despite the lack of contract, due to degree of control of the volunteer's activities, and the provision of equipment and uniforms to them. Regardless of the above there would be a duty of care under the common law, thus 3 would apply.
If there is a duty of care, and I would presume there is, then you have to do what is reasonable having regard to all the circumstances. You would have to assess their risks to determine what measures you need to take and then take all reasonably practicable measures.
In Edwards v National Coal Board [1949] 1 All ER 743 at 747 Asquith LJ said:
‘… “reasonably practicable” is a narrower term than “physically possible” and seems to me to imply that a computation must be made by the owner, in which the quantum of risk is placed on one scale and the sacrifice involved in the measures necessary for averting the risk (whether in money, time or trouble) is placed in the other, and that, if it be shown that there is a gross disproportion between them—the risk being insignificant in relation to the sacrifice—the defendants discharge the onus on them. Moreover, this computation falls to be made by the owner at a point of time anterior to the accident. The questions he has to answer are: (a) What measures are necessary and sufficient to prevent any breach of [the section]? (b) Are these measures reasonably practicable?’
I hope that this helps.
Regards Adrian Watson
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Posted By Robert M Edwards
Adrian is incorrect in his assumptions about duty of care needing to stem from a contractual basis here. The duty of care to volunteers is well established in law as the same as that of employees in Health and Safety matters.
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Posted By Mark Large
I've no idea how the law sees this but in my mind you have to risk access the task.
If there is a risk that people will manual handle even when told not to then you should train them how to manual handle properly.
I would hope the courts would recognised that in some circumstances a lift was unavoidable and that you had prepared against that possiblity.
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Posted By Robert M Edwards
Mark is right, the courts take the view that identifying and managing the risk is crucial in deciding damage awards.
The knowledge that rules of 'no lifting' are impractical and therefore ignored; and that 'least lifting' is adhered to where ever possible is a clue to making the risk assessment/management run smoothly. Manual Handling, guidance on an going basis and monitoring the incidence level of patient lifting is the key to robust defences if there are cases proceeding to court.
Volunteers are a growing worker base and case law is developing in this area due in part to the volume, but also the misconception that they are not employees under contract therefore a special category. They need to be brought into the health and safety framework in the same way as paid employees.
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Posted By Adrian Watson
Dear Robert,
I didn't state that the duty of care arose from a contract. The duty of care arises in common law from the duty of care because of the proximity of the ambulance authority to the volunteer.
Regards Adrian
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Posted By Robert M Edwards
Dear Adrian,
I said 'Adrian is incorrect in his assumptions about duty of care needing to stem from a contractual basis here'.
It appeared from your answer, that you had dismissed the idea that a volunteer works under a contract. That is not correct and has been tested recently in two employment tribunal cases.
Kind regards
Bob Edwards
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Posted By Adrian Watson
Dear Bob,
I didn't say that either, what I said was, there are 3 method of claiming:
Firstly for breach of contract;
Secondly for breach of statutory duty; and
Thirdly in tort.
I discounted the first, because there rarely is a contract, because the essential elements of a contract, i.e. Offer, Acceptance and Consideration, do not exist.
I said that the second may or may not apply, but that is a matter of law and fact for each case.
I stated that the third invariably exists, and some one could sue for negligence.
I hope this clarifies my thoughts.
Regards Adrian
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Posted By Robert M Edwards
Hi Adrian
I thought you would have looked at the contract from the intention, offer etc and found the situation for volunteers wanting. Because of EU law on workers (and therefore employment contracts) the law is more complex here than one might expect.
Rather than go on at length here I am posting this to our next e-briefing and will extract it shortly for those who want it.
It will cover some of the points you have made and hopefully explain the reasons volunteers and those organisations that use them are seeking more information on the law that covers this situation.
Regards
Bob Edwards
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