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Posted By Jerry Hill
Can someone please offer some guidance on training and competence, specifically Manual Handling training.
My wife's company (in the clothing retail sector)have engaged a large training organisation to provide manual handling training to managers. This has been done and these managers (at my wife's company)have been made 'key trainers'. However, the training company are now saying that these key trainers must retake their own training annually (and if they don't, they can't train anyone else). They have also said that Key Trainers (from my wife's company), cannot train others within my wifes company,to then take over the training role and train shop floor staff.
As far as I was aware, and I know that you, my learned colleagues out there, will shoot me down in flames if I'm wrong, competence to train is based on a mixture of experience and qualifications? And with that said, surely it's the responsibility of my wife's company to assess whether their own staff are competent to train others?
This just reeks of a company trying to tie another company into a money generation scheme by scare-mongery.
Any guidance would be gratefully accepted.
Thank you.
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Posted By Peter J Harvey
Could it be that they have provided you a standard package to train from, they may therefore be saying that annual update ensures that you stay abreast of legislation, be careful in case the training package is licensed. Many training provider provide "Train the Trainer" updates, but I have not heard of any using "must attend" to remain qualified to train.
I would go with your initial thoughts, however would be careful about existing trainers training other trainers. You could provide your own annual "CPD" update for trainers.
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Posted By Geoff Burt
A well known safety 'society' do the same thing (perhaps its the same one?).
They put it in the contract terms but is it just a try on that's not enforceable. Be interested in knowing the answer but imagine the adverse publicity for the 'society' if they did try to enforce it.
You're right, it is up to the company and if they feel confident (and if the trainers feel confident, go for it.
Geoff
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Posted By Hilary Charlton
We use the same system here, send a bunch of people for training and then they train everyone else - this is standard procedure. We don't, of course, use the literature and training aids that came from the trainer's Company unless they give us specific permission to do so, but how hard is it to draw up a powerpoint presentation and put across the salient facts?
As for manual handling training - as far as I can see the only thing that alters about manual handling is packaging. Everything now comes in cute 20 litre drums (totally non-recyclable of course) but they now weigh 20kgs instead of 25kgs to fit with the recommended maximum weight from the Regulations. People will still be lifting items 100 years from now just as they were lifting them when the pyramids were built 3000 years ago (although we have reduced the loads a little in the interim), so just how much do we think manual handling training is going to change from this year to next?
They're having you on - once you have this knowledge which is bought and paid for, this is your knowledge and you can impart this to someone else as long as you don't use the tools and slides provided by the original trainer.
It's like a chef saying "well, I'm going to show you how to make this dish but you must never make it for anyone" that would be a little daft.
I recommend you just don't tell them, get on with it and then say you've found an alternative supplier when they sniff around next year - certainly wouldn't use them again.
Hilary
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Posted By Dave Wilson
Tell 'em to go and take a running jump, forget about the niceties here it is up to you to decide who and when you train, there is no such thing as having to be 'in date' to do manual handling training.
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Posted By Elizabeth Hallows
Hm, I think I'm going to be controversial, but here goes:
Of course your wife's company can in fact do as they choose. Perhaps the relevant question is whether they would be exposing themselves to any liability if they use the people trained as key trainers to train others to also become key trainers, and if they don't send the original key trainers for updates.
I work in the field of manual handling of people with disabilities, and have in the past trained people to become key trainers. As part of that training, the "students" are assessed as being competent to train others in manual handling, not as manual handling trainers. There is a big difference. The more layers there are between the original trainer (who should of course be suitably qualified) and the final trainees, the more errors creep into the training messages. So much so that I won't train people as key trainers any more.
The need for updating is harder to justify, especially in the field of inanimate load handling. In my field, advice and best practice changes regularly, and if I was still training key trainers I would recommend annual updates, as I do for those people I train to do manual handling risk assessments.
It would be interesting to know what the original contract between the suppliers of the training and your wife's company said, as these issues should have been addressed at that stage.
Elizabeth
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Posted By Geoff Burt
Elizabeth
'As part of that training, the "students" are assessed as being competent to train others in manual handling, not as manual handling trainers.'
Could you elaborate a little on this sentence - I'm having some trouble understanding it.
Surely if I go on a course and I am assessed as being 'competent' to train someone in manual handling (or any subject) why can I not be considered in this case to be a manual handling trainer?
Geoff
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Posted By Dave Wilson
OK here is one!
Ask the Key trainers etc if after your staff have been 'certified' and are deemed competent, will they accept full liability if they do something wrong which results in a safety lapse as a result of the training they have been given?
Forget the MH aspect of this and concentrate on the outside trainers holding the company to ransom to gain more revenue, it's a good marketing ploy and nothing else, otherwise the question would not have been raised in the first place.
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Posted By Elizabeth Hallows
Geoff: Re-reading my sentence, I see it doesn't make much sense! What I meant to say, is that the key trainers are deemed competent (by the outside company)to train other workers in safe manual handling. The key workers have not been deemed competent to train others in becoming manual handling trainers ("train the trainer" training). There is a difference between the two, and you're introducing more layers between the original, (hopefully) specialist person, and the workers who receive the safe manual handling training.
Dave: If the key workers start delivering "train the trainer" training, which they've not been trained to do, and therefore perhaps may not be competent to do, surely all the liability lands in the lap of their employer, and not the outside organisation.
Again, you'd have hoped that all this would have been understood and agreed on by the outside training provider and their client company at the outset, then it might have been seen as a professional and careful response, not a money making trick.
Elizabeth
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Posted By Geoff Burt
Yes, I'm OK with that Elizabeth, I think.
On second thoughts -
They are not training people to be trainers of other people to be trainers but they assess people as competent to train people in manual handling!
Seems a bit iffy to me.
If you train people to be trainers in any field and 'assess them as competent' to do that then how can you try to restrict them from not training trainers?
It still seems like a marketing ploy - or some devious way of trying to get out of a liability. That's not meant in a malicious way but I can't see any other explanation.
Geoff
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Posted By Elizabeth Hallows
Geoff, when I train people (key workers) to then train others in safer manual handling, I select from my experience and knowledge what I think they need to know and devise a fairly prescriptive training plan for them to then deliver. In my experince the key trainers attend a course lasting around 4 days, though this is in the field of people handling, where techniques are more complicated. The training that they'd then deliver to their trainees would last around 1 day, perhaps less. Each layer uses only a part of their overall knowledge in the delivery to the next layer down.
If the key trainers (who I have trained) want to train others to also become key trainers, they're starting from a much smaller knowledge and experience base than the trainer at the top, simply because they're not specialists in this field.
They could I suppose just repeat the training that they've received (ie the 4 or 5 day course), but they won't have the background knowledge and experience that has informed the original trainer.
Perhaps you could think of it in this way: you sit through an A'level lecture, knowing a little about the subject but presumably not as much as the lecturer. You could then take some of that information and teach a GCSE student. But what you're suggestting is that the A'level student is then competent to teach other A'level students, and I don't think they would be.
What do you think?
Elizabeth
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Posted By Geoff Burt
Elizabeth
I know where you are coming from - but it's the bit where you assess them as 'competent' to train trainers, I can't grasp.
The A level lecturer has not made a decision that one of his pupils is competent to train at the same level, he has only trained the pupil to pass an exam.
Can you see my point - it is the fact the person has been assessed as 'competent' to train, just has you have been.
This is giving me a headache!
Geoff
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Posted By Eric Burt
Surely the best way to demonstrate competence is to have colleagues trained by whoever, whether it be your own key trainers or trained trainers trained by a trainer etc etc and then have them assessed by someone independent to a standard.
This happens in the case of first aid where the trainer can be one of your own staff, or someone independent or whoever ( as long as they are qualified as per FA Regs etc) but the important thing is that the candidate is ASSESSED as to their competence.
Receiving training in itself is no measure of competence (thats why Appointed Persons do not have a first aid certificate if they have only attended the Emergency Aid course).
So my advice would be to look at an assessment scheme which meets a national standard. I'm sure Backcare could help with this?
The CIEH do a short theory course in Manual Handling which is tested so this can go part way to showing that candidates have the theoretical knowledge.
Eric
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Posted By Jerry Hill
Can I please thank everyone for their contributions to this thread. I honestly didn't expect so many varied, interesting and supportive responses. A big thank you to you all.
My wife (thru her employer), having read all the attached, has decided to challenge the training company. She herself undertook both Manual Handling training and train the trainer training many years ago and has been training staff for some 7 years. During that time, there have been no reported incidents of injury or accident (from poor handling)from the people she has trained (totally some 100 people) and she consequently considers herself competent.
Thanks again for your views and opinions.
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