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#1 Posted : 21 October 2004 10:04:00(UTC)
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Posted By Struan Our company is experiencing situations where clients are now making (in my opinion) unreasaonable and work restrictive demands on our employees. We provide them with our risk and method statements, training records etc on an ongoing basis. In essence, we bend over backwards. They then change goalposts and demand that we and other contractors attend distant geographically unviable "safety training" days "if we want to remain working as part of the contract". This is done at our and other contractors expense. I've attended a couple of these "training days" and they appear nothing more than a client self gratification exercise. I even have proof that one client carried out a covert "site audit" taking photographs and critisising a contractor after the event. There were no safety breaches, merely image preservation. I've tried to intervene, to no avail, as I have been told that I may cause a political storm. Is it a case of when the client says "jump", we say "how high sir"? Has this become a safety norm? Any others who experience this?
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#2 Posted : 21 October 2004 10:34:00(UTC)
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Posted By steviezenga Yes Struan, it's increasingly a problem. My Clients are in construction, I think they are becoming increasingly aware that they are ill-equipped to fulfil their duties and, feeling vulnerable, thrash around with "safety initiatives" which they consider gives them an audit trail of tick boxes to show they've "done something about health and safety". It's wasteful of people's time and resources, largely ineffective and sometimes counter-productive, but as you indicate, because of commercial pressure, most people seem to go along with it.
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#3 Posted : 21 October 2004 10:53:00(UTC)
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Posted By Struan What refreshing response SZ (you dont mind do you?). That make two of us so far. Yes , the "tick-box" and "look what we've done boss, we've got them" approach is mostly carried out by men in suits who have largely no experience of the job in hand and definately do not understand the operation of most of the equipment used by specialist contractors. There seems to be no trust in other peoples competence. They're scared of ticking the correct box then just wait for a knee-jerk reaction.
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#4 Posted : 21 October 2004 11:29:00(UTC)
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Posted By Calum R Cameron I agree whole-heartedly. Wouldn't it be nice if the HSE targeted more clients instead of PC's. This is especially a problem in the refurbishment of retail outlets such as the large supermarkets we are involved in. They put us, the PC under enormous pressure in terms of not allowing space and time etc and not assisting the PC in its duty to look after joe public by closing the store for certain works. Its an immpossible situation where the best site managers can be compromised on matters of safety. Nice thread by the way-some good subject matter for a change. Cheers!!!
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#5 Posted : 21 October 2004 16:17:00(UTC)
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Posted By Peter Longworth I can understand your frustration at some over the top clients but being an H&S advisor to a manufacturing company I can assure you that there is another side to this. One of our biggest problems is maintaining control of contractors, making sure that they are adhering to the method statements that they provide, wearing the correct PPE etc. While I am by no means suggesting that all contractors are the same there are some who will try to get away with whatever they can whenever they can. Valauble time has to be spent monitoring their activities when we could be usefully spending it elsewhere
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#6 Posted : 21 October 2004 20:10:00(UTC)
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Posted By Mike Miller I have vetted contractors for many years who have in fairness provided very good RAMS and health & safety policies. Problem is that when they turn up on site which is a total permit to work, I ask the operatives questions on what it is they are here to do before issuing the permit. Many cannot tell you what is in the method statement or the explanation is way off line. I find that very disturbing because it is obvious that they have had no input into its making. On the other hand I agree that there is an arguement for bullying in some cases. cheers mike
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#7 Posted : 22 October 2004 19:36:00(UTC)
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Posted By Stuart Nagle Struan. A sound judgement on how some 'clients' are now behaving towards their 'hired labour' which is how they see you! Two reasons in essence: 1) They are worried (and rightly so) about their own performance - your risk is their risk - and they do NOT want to face the courts in health and safety cases because you lot stuffed it up...and 2) They are fed up with contractors who produce all the goodies - risk assessments and safety method statements, health and safety policies, certificates of training and competency etc, only to find that on site the actual work and methods employed bear little resemblance to the paperwork provided, are being carried out in an unsafe manner and the guys who are supposed to be following the safe systems of work have spend their entire lives trying to short-cut them to get the job done quickly, for any amount of reasons that in their eyes are legitimate, including to keep up with unrealistic 'client' demands and programmes of work!!! There has to be half way house where safety and effective working go hand in glove, to ensure that the duties required are complied with and work progresses at a satisfactory rate. This can only be achieved by clients and contractors working together to achieve this goal, and not by either 'clients' or 'contractors' seeking unrealistic programmes or expecting employees to be self governing on site! Or contractors allowing their staff to carry on doing it the wrong way, when they know they should be doing it the right way - know what I mean!! Yes there are costs, there are some areas where training may be unrealistic in terms of cost and even perhaps geographic location. So solve the problems together - tell the client there must be a better way and formulate one. We can all moan about it but that ain't going to change it is it!! Regards... Stuart
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#8 Posted : 23 October 2004 11:18:00(UTC)
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Posted By Raymond Rapp The problem appears to be that too many people do not really health and safety principles and therefore they become essentially reactive. This in turn leads to the projection of blame, denial, mistrust and other pathogenic factors. I agree with the comment that the HSE need to become aware of what is happening within some industries. The prescriptive nature of health and safety has lead to 'paper safety' initiatives, where some people think because they are ticking boxes everything is ok. Good health and safety should be as much about working and co-operating with one another as it is presenting method statements, risk assessments and so on. Regards Ray
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#9 Posted : 23 October 2004 17:10:00(UTC)
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Posted By Giles Davis Great thread........ As a contractor, and also committed to health & safety, I can find agreement with most of the other responses in some way or other. Stuart's right that there must be a co-operation between client and contractor. I spend literally days at a time filling out, and compiling documentation for, ever increasingly more demanding 'Contractor H&S Assessment forms' despite the CDM ACOP clearly stating that this is a huge drain on resources for smaller companies and that a one to one interview is more effective. No one has ever interviewed our company regarding its H&S policies, procedures and commitments. Wouldn't it be much quicker and more beneficial, in terms of rapport and co-operation, to have these face to face meetings. The supervisors, managers and H&S professionals could then do what the clients actually want them to do which is oversee, supervise and monitor performance of the operators. It all comes down to costs, despite clients insisting that they don’t ‘go for the cheapest quote’ I have never known anything different. In fact the last large job we quoted for we were informed by the client that they wanted to see innovation rather than economy. So, we provided innovation and they went for the cheapest quote. I feel that most contractors could, for a little higher price, provide excellent H&S performance as well as skilled labour. At present with all work so competitive the operators are asked to ‘self supervise themselves’ and this is inevitably going to lead to corners being cut. What works for us is building the rapport and co-operation with the client and this also leads to recommendations to other clients. As for everything in life 9 times out of 10 ‘you gets what you pay for’. Giles
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#10 Posted : 24 October 2004 08:43:00(UTC)
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Posted By John Murgatroyd There are going to be three sides to this (primarily). The client, the contractor and the operative. The client will want to see that the contractor is H&S aware, with proof of training and their H&S policy (etc). The contractor will have had the operatives trained, usually at considerable expense in terms of both time and money, and will have had to produce various risk assessments and then the "method statement" for the particular job. The operative/s will have had the training, they will have sat through the lectures, seen the videos and then had various practical tests. They will then be driving about with the vehicle stuffed to the gills with various items of safety gear as well as tools for the job. Eye protection. Ear protection. Head protection. If at height, they will have restraints to wear as well.... Some clients will not allow workers onto a site wearing clothes that leave body parts uncovered (ie: shorts and T shirt), some will not allow workers without head protection. Most don't state these restrictions until the day of work, although they're coming around to prior notification. The operative/s show-up on site and look at the job...they see that for the work to proceed safely they will have to restrict access to the area for a while (lifting or dropping risk etc) so they ask for those restricions, to be refused because it would slow production. So, the guys leave site. They then get it in the neck from both sides. My sympathy is with the guys doing the job. The risk assessments are vanilla, the method statements frequently ridiculous. The guy doing the actual work gets it in the neck from both sides and gets no credit from either side. I think that both client and the firm contracted to do the work need to do a lot more to co-ordinate their H&S policies, especially as they have differing primary needs. They BOTH need to agree that H&S takes preference over production and convenience, then they need to convince the guy/s doing the job of that (uphill route number 1)
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