Posted By Ian Moreland Hi, Could someone help me with a problem regarding the safety of reps that visit customer to carry out surveys or measurements. Normally the customer would, through his health & safety system, ‘care’ for the rep while he carries out is alloted task. What about the customer who, through lack of diligence (or whatever you wish to call it) shows no interest whatsoever, to the point of being aggressive and odering the rep off the site when asked to comply with minimal safety requirements? This is a ‘real world’ situation that cannot be addressed by simply letting some other supplier with less of a moral backbone do the job, or reporting the event to HSE. How do you convince the customer that safety is important and still come away with the order? Many thanks

Posted By Merv Newman It's tough, but get it into your contract "client will take all reasonably practicable measures to ensure the safety of suppliers employees while on client's premises. This will include measures to protect the safety of supplier's employees while working at heights" I'm no lawyer, but that sounds about right. Then train your employees how to walk away without actually losing the client. I said it was tough, didn't I ?