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Health and safety in call centres
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#1 Posted : 25 August 2005 15:41:00(UTC)
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Posted By Malcolm Greenhouse Apart from the obvious of DSE what other areas of health, safety and environment can come into play at call centres?
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#2 Posted : 25 August 2005 16:01:00(UTC)
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Posted By Stephen Boardman I do not work in a call centre nor have I done any work for one...... but, Hearing damage through use of headsets. Hygiene problems if there is multiple use of headsets. Stress. Verbal abuse and threatening behaviour Voice damage young workers New and expectant mothers Welfare facilities, cleanliness that is I imagine lot of people. air quality lighting competence of employees i.e managers, safety advisers, training, councelling. I am sure there is many more but I hope this is a good start for you. Regards Steve B
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#3 Posted : 25 August 2005 16:03:00(UTC)
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Posted By Bd Physical operating space, ventilation, lighting type & suitability including colour, heating / cooling, rest areas, cleaning, personal ill health, noise levels, ear and mouth piece hygiene, security, eyesight, clear routes, access, egress, evacuation, first aid pers, system for staff to report safety / welfare concerns, management stucture, fire detection system, personnel log in / out system-----there's bound to be more.
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#4 Posted : 25 August 2005 16:04:00(UTC)
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Posted By Mike Craven Lots of them!!! Everything covered by the 1992 Workplace Regs (heating, lighting, ventilation, cleaning, workstations and personal space standards, welfare facilities, floors, windows, doors, etc); Noise and accoustic shock; Fire; Electrical Safety, Stress, PUWER, First Aid, Manual Handling, Accident reporting & RIDDOR; Communication & Consultation issues; etc etc
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#5 Posted : 25 August 2005 16:19:00(UTC)
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Posted By Kieran J Duignan A useful way to get a rounded perspective on your question is to ask: what behaviours and conditions in a call centre are safe and support employee health and well-being?
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#6 Posted : 25 August 2005 16:26:00(UTC)
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Posted By Sally This link should give you all the info you need. http://www.hse.gov.uk/lau/lacs/94-1.htm
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#7 Posted : 25 August 2005 16:41:00(UTC)
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Posted By Jonathan Carrick Consider also current concerns surrounding Acoustic Shock. HSE refers: http://www.hse.gov.uk/noise/acoustic.htm Jon
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