Posted By MancMan Can anyone with experience in this area please assist me. I am very new to the "call centre" environment and have been asked to conduct risk assessments within our customer care call centre which employs quite a number of peopel dealing with calls from customers. Does anyone have risk assessments for call centres that i could have a look at or can anyone give me list of the types of hazards I should be looking for - i know the obvisous ones like DSE, photocopies etc but would really apprecaite a little guidance as to how I approach this area to get it right. Thanks in anticipation