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Posted By S.Alder
Hi all
Have had a conversation recently where the company was positively encouraged to tape these. Does anyone have experiance of this (or suggestions).
Thanks
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Posted By Steve B
Dont know what the legal stance is in this case. But from an investigation point of view, when you are interviewing witnessess or the injured the main point is to put the person at ease and gain their trust to enable you to get the true account of what happened. I believe (personal opinion) if the interviews were taped I would feel as if I was on trial and would probably make me feel a little uneasy.
I know somebody will probably come back and say if you have nothing to hide you have nothing to fear, but interviewing witnesses after an accident is completely different to police interviews.
Regards
SB
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Posted By John Mackessack
Can of worms methinks.
For 'normal' accident investigations - perhaps a bit OTT? But I suppose it depends on the types of incidents you are investigating and their seriousness. Also, what sort of culture are you attempting to maintain/develop and what is trying to be achieved by the investigation? If people are uncomfortable and clam up, you will be far less likely to get to the root causes.
Chain of custody of the tapes would also need to be secure and the process beyond reproach if it was to be used later in 'evidence'.
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Posted By John Murgatroyd
Of course, you'll give a copy of the tape to the person being interviewed. A bit like the police really. This would give the person a bit of confidence that he/she wasn't being "stiched-up" (etc)
And why would confidentiality be an issue ?
Will there be personal and confidential information on the tape ?
No.
So, no DPA issues.
Mainly, methinks, the "keep the tape secure" is more to do with not giving any info away that may incriminate the company.
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Posted By Paul Devlin
I would assume that the person being interviewed would be asked their name etc for the purpose of the tape and this therefore would bring the recording into DPA jurisdiction. Otherwise the interveiwee would just deny that it was their voice on tape if they felt the need to do so?
As has already been said seems a bit OTT but would depend on how serious an accident etc was for you to tape the interview.
I would concur with the view that people tend to clam up if interviews are made as formal as this and you may well miss out on a lot of useful information.
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Posted By Ken Taylor
Presumably the plan is to let the persons present know that the interview is being taped?
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Posted By jom
"Have had a conversation recently where the company was positively encouraged to tape these. Does anyone have experiance of this (or suggestions)."
Dear S.A.,
Do you want to say who (i.e, position) was doing the "encouragement" and for what purpose? The reason for doing this is rather important.
John.
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Posted By S.Alder
The advice came from the manager of a large international insurance company. Totally disagreed with it myself but others within the company think this is an excellent idea. I have always used investigations to discover root causes and implement corrective actions where required and to me this seems a step backwards as it would hinder the free passage of information. Don't mind taping my own thoughts for use when writing the report but for me this seems a step too far. Unless I'm specifically instructed to do it I'll just let this idea quietly expire.
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Posted By jom
I guess there's a slim possibility that the insurance company might have a purpose other than seeking root causes like yourself. (-;
John.
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