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Posted By David Bannister
Our tenant wants to cram as many people in to his call centre as possible. I have looked at both the Workplace Regs and Fire Safety Risk Assessment Guide for Offices & Shops and can only come up with the 11m3 figure.
For a 285m2 floor area this allows 77 persons, needing 5 WCs plus 5 washstations (adjusted for female/male ratio). The 850mm smaller (of two) door openings to the exit stairs appears adequate, as do the stairs and final exit.
Does anybody have any more definitive answer to the maximum capacity? What about the numbers able to be accomodated in reasonable comfort?
Tenants wanted number of 85 is completely unacceptable.
Help please from anyone with particular expertise in this area.
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Posted By Terry J Hall
Don't forget the ACOP states that figure of 11 cubic metres is a minimum & may be insufficient if much of the room is taken up by furniture - as is probably the case in a call centre? This means you would probably have to have even less than the 77 persons you quote would fit in.
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Posted By jackw.
Hi check HSE website there is a wealth of guidance on call centres. As you also state the welfare regs also give advice. The building regs also give some guidance on room size vs number of people. Of course you have to allow for desks chairs etc. Rule of thumb should be - staff can move around the room freely..no one is trapped in a corner etc. Curious re the number of toilets and wash basins.. seems very high to me. were did you get this figure from
Cheers
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Posted By Salus
Hi David, you may want to look at the building regs part B1 (fire). Look at Table 1 for floor space factors.
If a person sits at an individual desk then I would have thought 9m2 would be a good floor area for each person.
If they sit all in a line then you may want to also include the limitations on traveling distances which is in table 3 as evacuation in times of an emergency would have to be assessed.
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Rank: Guest
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Posted By David Bannister
jackw. the figures on WCs come from the Workplace regs ACOP Reg 21, Table 1
Is there anybody out there with hands-on experience of Call Centre design and occupancy rates?
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