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#1 Posted : 28 November 2006 12:57:00(UTC)
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Posted By holmezy
Hi All
Could anyone help me with my quest to change the attitudes of a couple of Managers/Supervisors. They seem to think that H+S doesnt give them any responsibilities and if "someone has an accident, its nothing to do with me" despite them being the ones that showed the employee all the shortcuts, bad practises etc in the first place. Also, they think that if they dont see it, or they are on holiday or arrange to be off site, then its nothing to do with them. Before I loose all patience and start quoting regs etc (which wont work anyway) I want to "try and gently twist their arms", so to speak. Has anyone got any stuff I could use, docs, guidance, poerpoints etc? Also, the consequencies of not doing something etc? The little bits I've found on HSE website dont seem to fit and enevitably quote regs etc

thanks in advance

Holmezy
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#2 Posted : 28 November 2006 13:29:00(UTC)
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Posted By Rachael Palmer
Show them the 'Think What If Not If Only 'Video by Outtakes.

Outtakes Videos ask; How would you feel if you lost three of your five senses in a workplace accident and then discovered that the accident could easily have been avoided? What would be the impact on your family, friends, colleagues and company? Think What If Not If Only charts Ken Woodward's (One in 1.6 Million) inspirational journey from accident victim to passionate advocate of workplace safety. Running Time: 24 minutes.

Available from : http://www.outtakes.co.uk/. Have shown it at work and it has made a number of people realise the impact an accident can have on the workforce and family of the injured person.

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#3 Posted : 28 November 2006 13:38:00(UTC)
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Posted By Salus
Hi Holmezy,

if you have a H & S policy, do you not have an organisational chart which would identify job description responsibilities and accountability.

this is one way of making them aware of their responsibilities

Just do your job, you cannot change everyone, if they cannot do theirs make them aware of what they should be doing regarding H & S. How this will benefit the company and what could happen if something goes bluetits up.

I think H & S personnel spend far to much time trying to get people "on board".

You could make their managers aware of the consequences as well, but a bit like
"grassing them up", sometimes you have to do it.
If you want to be in the firing line, don't do anything just keep on at them as you have been.

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#4 Posted : 28 November 2006 13:44:00(UTC)
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Posted By Steve Holliday
You could also try "One Wrong Move - A Managers Story" also available from Outtakes

(From Outtakes description) John Nicholson was tried and found guilty of negligence following a serious incident in the factory he managed. One Wrong Move provides a unique way to bring to life the very real legal, moral and economic responsibilities for every individual with management responsibilities.

As I recall Mr Nicholson was not on site at the time of the incident.
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#5 Posted : 28 November 2006 14:08:00(UTC)
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Posted By Ian G Hutchings
Blimey Holmezy!

Absolute can of worms this one!

I am afraid the news is that (I think) you cannot change them. They have to change their own outlooks. The best ways to do this? I believe are:

- has to come via the top person;
- get someone independent in to do a review and let them know the truth (yes, Holmezy was right all along!);

This has to be a journey to make them feel totally uncomfortable with the present situation. Things to try (if you can't bring in someone else to persuade) include; cost benefit, case study of personal and business impacts (accidents seriously screw up companies as well as people), also what benefits there will be in personal and financial terms if they manage safety well. How do you compare with the competition? Can you get a client in to tell them what they expect?

Lots of ideas here, but I'd really need to know more about the company, size, industry etc.


Cheers

Ian
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#6 Posted : 28 November 2006 14:46:00(UTC)
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Posted By jackw.
Hi, not easy. obviously you can point outthe legal and moral obligations and the cost/losses of poor H&S management.. we have a one day managing safety training course that all supervisors managers etc have to go thru.. but our best weapon has been a change of senior/director level manager. She has had her "bum" bitten by H&S in the past and is aware of the possible consequences of not taking it seriously or indeed her managers not taking responsibility.. i knew a guy..worked in a ship yard as H&S..he made contact with and got a relationship going with the local HSE inspector..he would then call him in and he would give the managers that ignored H&S a real going over.. potentially a dangerous strategy.. but it worked for him.. up to you I guess but i think you will find most of us have had similar frustration in the past..and probably in the future..good luck
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#7 Posted : 28 November 2006 15:30:00(UTC)
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Posted By Andrew Cartridge
Holmezy

Dead simple (no pun intended)


Just remind tell them that:

"Safety is a management RESPONSIBILITY with guidance from experts"



Andy
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#8 Posted : 28 November 2006 15:51:00(UTC)
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Posted By Jean Chamberlain
Just a thought, but where would Holmezy stand legally if there was an accident and an employee sustained injuries? I'm thinking evidence (can he protect himself). I'm thinking of prosecutions (does he have a nice suit to wear in court.) I'm thinking of claims. I'm thinking that I'm fed up with persuasion. I'm thinking the law is the law. Try using I'm working on persuasion rather than legal requirements as an excuse to a HSE Inspector. Get them around a table, bring in your boss as well. Show them all the videos. This what he is being payed to do. (KEEP NOTES)

I'm thinking I need some coffee.
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#9 Posted : 28 November 2006 16:13:00(UTC)
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Posted By Scott Fisher
Holmezy,

I sympathise with you fully. I have recently started work within a construction based service that has had no H&S for many years. It is a very steep hill to climb, but it will get easier once people start to realise that H&S is not going to go away.

As our role is mainly advisory and we can not force management to implement changes, I would recommend that you ensure you have all your recommendations to management in writing and explain the consequences of not taking the relevant action required. That way if something does happen you can evidence that you have highlighted the issue. Good Luck
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#10 Posted : 28 November 2006 16:33:00(UTC)
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Posted By Richard Mathews
I came across a manager like that once (once!!?). There had been a serious accident in his workshop and the HSE came to investigate. She interviewed the manger first and asked him to explain to her what control measures he had put in place that should have prevented the accident, what had gone wrong to allow the accident to happen and what was he going to do to prevent a reoccurrence. To which he went on to explain that it was not his responsibility to do all this “We employ a Health and Safety Officer” he said. His second mistake, after lighting the blue touch paper, was to forget to stand well back. And after the HSE inspector left I found him stood in his office looking a bit like a tortoise without a shell.
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#11 Posted : 28 November 2006 16:56:00(UTC)
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Posted By Merv Newman
Holmzy

advice I have been offering to managers and H&S people over the past couple of years is to "keep an H&S diary".

Regularly note down what you have done, said, observed. You will most certainly need it in court one day.

From my days (years !) with Du Pont, the safety policy had 10 points (which I can still quote)

1. ALL accidents are preventable

2. Management is responsible for the prevention of accidents.

I won't continue to bore you but this is the religion of a company which really does have very few accidents.

What does your company policy say ? What do your senior management say ? Is safety responsibility included in the mission statement of each manager ? Are managers evaluated on the safety results of their departments ?

Do they know that THEY could go to jail ?

And the Outtakes stuff is very good.

Blast. I can't remember the title but they have one with a Du Pont Northern Ireland site manager talking about safety. Worth a borrow. Or even a buy.

Merv
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#12 Posted : 28 November 2006 17:15:00(UTC)
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Posted By Edward Shyer
Hi Holmzey,

Unfortunately there are some managers that no matter how much you try to persuade them of their responsibilities they are not going to listen. I once had a manager who had just two days earlier been on a presentation discussing the powers of an inspector who then actually tried to refuse an HSE inspector from inspecting the premises.

The worrying thing with these types of managers is that the never believe it will happen to them or their staff and will only listen when it is too late?.

The only thing you can do with these people is to highlight in writing what your concerns are and make the recommendations. It is then up to them if they choose to ignore your advice but the important thing is that you have got evidence if it goes wrong (unfortunately it will eventually). Do you have any friendly managers that may help to put pressure on them to accept their responsibility?. Said manager above would not listen to any advice I or any one else gave him because he was a manager and did not think that advice or guidance was worth it unless it came from another management team member. Could this be the cause at your workplace?

Off for a beer now

Regards

Ted

Ps John may go fishing Friday?




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#13 Posted : 28 November 2006 19:26:00(UTC)
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Posted By holmezy


Thanks everyone for the comments, I think the general gist is what I have already realised. The manager in question is going to be a hard, if not impossible nut to crack!!

Think I'll purchase the outakes stuff, on the company credit card of course.

For those who want an example of the response I get from this particular gut;

We have a stock yard into which various size lorries and flat beds reverse in due to it not being able to be "one way". Over theyears the lorry drivers (haulage company drivers....not our own) have become a bit to familiar and almost race each other to get to the loading area. Sometimes there can be 4 or 5 lorries waiting to be loaded, add to this forklifts, people, members of the public etc. At present we have no banksmen!!

I spoke (quite nicely) to the yard manager and requested that he limit the number of lorries to 2 at any one time, asking the rest to wait in a holding area. The yard staff should fetch the required lorry, and although untrained, should guide the lorries to the loading area.
Any small loads should be carried by the forklift to the lorry rather than the lorry reversing all the way down the yard to the store. I explained whys and wherefore re keeping people apart and although I realised the situation was not perfect, I will get banksmen trained etc and could he help me to make the yard safer.

"Whatever you want" was the sarcastic response.

10 minutes later a lorry reverses all the way down the yard, watched from the office by the manager.

Went to speak to him, asking if he understood why we needed to change.
His response was;

" not my problem. I cant watch the yard all day long. If they want to reverse then thats up to them. Its up to our folk to keep out of the way. If I'm up here, I cant be responsible for any accident. Nothing to do with me. If you want to direct traffic all day then thats up to you. Not got time".

Still calm, I asked him why he thought that it was nothing to do with him.

"Just cuz the lads in the yard work for me, doesnt make them my responsibility. I cant be held responsible in they get squashed by a lorry. I've told them NOT to get squashed, what more can I do. Nothing to do with me......now let me get on with my job" (at which point he continued browsing the internet for last minute holidays!!)"

The rant then continued on and on. I decided that it was probably best not to continue with the methods of persuassion on the grounds that I value my own H+S.

Anyway, had a few beers and feel relaxed now, ready to pick up the gauntlet again tomorrow.


Ted,

about time we had a bit of fishing. I'll bring some beer and a bag of worms!!

Happy days!!

Thanks again for all the advice etc.

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#14 Posted : 28 November 2006 19:31:00(UTC)
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Posted By holmezy


ouch. just seen the price of the dvd's from outakes. Seems reasonable to me, but my director will never go for it!

Any other suggestions?

Holmezy
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#15 Posted : 28 November 2006 19:53:00(UTC)
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Posted By Merv Newman
Holmezy,

outtakes are nice people. I think they may let you preview a video. Afterwards you can use their ideas (with retribution (or is that attribution ?))

Obviously they would like you to buy but, I repeat, they are good people with good ideas. What do they charge for a video, £400 ?

worth every centime if it saves you an accident.

And our company, International Safety, has no commercial lien with Outtakes. Unfortunately.

Merv
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#16 Posted : 29 November 2006 20:52:00(UTC)
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Posted By Alan Nicholls
Hi Holmezy

Your not alone.
We have procedures set up for Yard work.

Manager and Managing Director disregard ALL procedures.

When asked why they should be any different to the rest of the workforce:

The reply was I MAKE THE RULES I DON'T HAVE TO FOLLOW THEM!!!

(Needless to say it is now open season.
MD is worth 25 points Manager is only worth 10)

Only joking. That should look good in the next H/S meeting minutes.
Alan N
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#17 Posted : 29 November 2006 21:39:00(UTC)
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Posted By Pete48
H,
you have mail

pete48
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#18 Posted : 30 November 2006 10:32:00(UTC)
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Posted By Chris Ivan
get Frank Carrano of accident-awareness to give them a brief talk to stimulate and validate your own discussion with them!

will cost you less than a £400 video and immediate impact from somebody who's got the t-shirt and lived to tell the tale

let me know if you want his details,
regards
Chris
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#19 Posted : 30 November 2006 11:52:00(UTC)
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Posted By Kieran J Duignan
Holmes, Sherlock and others

The root problem underlying the issue you raise is the quality of management development.

What you are describing indicates a failure in this area.

Repertory grids can be used to incisively reveal development needs. If you want to use them with managers, best to start with the directors, specifically the managing director. Skilful uses of these tools reveal how the business can profit through safety and not merely comply with laws and regulations that are comfortably perceives as an imposition.

Yyou can read how in'Introduction to The Repertory Grid Interview', M Fromm, Waxmann, 2004.

Or involve a safety practitioner experienced in this way of influencing cost-effectively.
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#20 Posted : 30 November 2006 12:38:00(UTC)
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Posted By Glyn Atkinson
Blunt information from someone who has scared his Directors witless with how and why they could go to jail and not pass Go by external training being done by a local team of solicitors -

Print out the details on corporate manslaughter, and throw in a few case studies from safety magazines.

If they do not acknowledge their responsibilities, then an anonyomus call to your local HSE office would do the trick.

Cover your rear end with WRITTEN notices / mails of their responsibilities under H&S law, and ask them to accept documented training on the legislation.

It may not be truly ethical, but the writing pen of the HSE Inspector is mightier than any mouth of a Director - just pop in details of improvement notices and prohibition notices - their profits could dip if shutdown for any period of time !!

Don't say - you ought to - say, you must !!
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#21 Posted : 30 November 2006 12:39:00(UTC)
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Posted By Glyn Atkinson
or even - anonymous !!

Reminder - press spell check !!

DOH !!
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#22 Posted : 30 November 2006 13:40:00(UTC)
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Posted By Chris. R.
I will email you the poem entitled "I could have saved a life today, but I chose to look the other way"

Pin it to their noses it may make them realise their responsibilities (only MAY, because they are Managers)

Does this mean that it is not only The Civil service and local authorities that promote people to "their level of in-competence"

Chris
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#23 Posted : 30 November 2006 14:23:00(UTC)
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Posted By Paul
I would appreciate a copy of the poem if that would be possibe?

Cheers,
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#24 Posted : 30 November 2006 14:34:00(UTC)
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Posted By Jonathan Breeze
As much as it pains me, here is a link to it:

http://www.iosh.co.uk/in...iew&forum=1&thread=23440

Fantastic message, pity about the rhyming couplets!

But then I always preferred Anglo-saxon alliterative verse.
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#25 Posted : 30 November 2006 14:34:00(UTC)
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Posted By Chris. R.
Paul,

You have mail
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#26 Posted : 30 November 2006 14:37:00(UTC)
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Posted By Jonathan Breeze
PS - it's about 2/3 of the way down the thread I linked to.

Jon
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