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Posted By MICK MEAD, CMIOSH
I would like to ask what other companies do if a load is dropped from the forks of a truck due to ()licensed driver error (no surface or mechanical/hydraulic problem). In the past I have run a system where the driver would be taken off fork lift duties pending a reassessment by a qualified driver trainer (and in a few cases, medical checks).
I'd be interested in how others manage similar incidents please.
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Posted By Saracen11
Hi MICK, have you consulted the LAP on this? You might find the answer to your question there. Be wary of how much info you disclose on a public forum at this stage...
Regards
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Posted By Pete48
Mick,
I have used such systems before but you need to be clear on exactly what type of error this was, whether it is isolated or recurrent, whether there are passive failures in your established systems of work that occassionally bite the FLT drivers. Is this the only driver who has made this sort of error etc.
Then you need to be clear about how the re-assessment/training will help to prevent a recurrence.
Is it about taking time to reflect and focus on "perfect world" FLT driving to help the driver see how far from the ideal she/he has drifted?
Are there specific areas of driving performance that need improving based on your investigation.
Will you be able to respond to working practice changes that the training may highlight as causing the failures?
I think this probably gives you a flavour of my experience, IMHO it is not just an easy post-incident option. (not suggesting you meant that)
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Posted By Andy Brazier
A lot will depend on how your proposed actions are perceived by the driver and other staff. If they see it as a punishment, you will need to be very careful. If they all see it as quite a normal action, then there should be less of a problem.
If this person is a regular driver I would argue that a reassessment should not be necessary because if there were any problems with the way he/she drove then you would already know. Supervision of drivers is a critical risk control.
You really need to understand why the 'error' occurred. As well as individual factors it is likely to have something to do with the task they were asked to do, the organisation (possibly including supervision) and working environment. Errors are not random acts of god, they are caused.
If you made an error at work (irrespective of whether there were consequences or not) would you be taken off the job until you had been reassessed and had a medical check? Managers make errors as well.
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Posted By Jim Walker
FLT drivers aside: whenever I see "operative error" as a incident/accident cause, I go looking for the root cause management or systems error.
Never been in a situation where I've not found one or two.
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Posted By Gordon Thelwell
Jim, i could not agree with you more. In my experience, the immediate event prior to the accident/incident may well be operator error/laspe/mistake, but invariably the operational or strategic policies (design, purchasing, training, environment) 'set up' the operator to fail.
Very good point Jim.
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