Posted By Brett Day

If IOSH is serious about it's future it might be worth sending the survey to those Technician members who have not bothered to renew thier subscriptions this year in protest over the recent membership changes.

It may not paint a rosy picture but would certainly give some food for thought...

Posted By Charley Farley-Trelawney
Agree with you on that; having so said, might it have some benefit to know exactly why they moved on? I know we know why in the main, but it may be useful to have documented responses.

Posted By Hazel Harvey
We do undertake an exit survey and record why members resign when they contact us. We are currently calling those members who have as yet not renewed their subscriptions and talking to them as well so we are recording data all the time. In the next few weeks all these people will be sent an exit questionnaire as well.
In actual fact the attrition rate for members is the lowest we have ever had (less tha 5%)even bearing in mind that members are still paying up!
The biggest reason we lose members is simply because we lose touch with them. They move on and we are unable to contact them at the addresses we have for them. In the new year we will be opening the MyIOSH portal so that details cvan be changed on line, hopefully this will enable us to keep our data more current!

Hazel Harvey
Director of Professional Affairs

Posted By IOSH Web Manager
Hi Merv,

These threads do move down fast but you'll see we'll keep popping this one back at the top as often as it needs.

The member survey is a lot more than an email, it’s an essential part of our communications with members. That’s why we see it as a membership communication and essential rather than a promotional email where you would have an opt out from further emails.

It’s important we ask you for feedback, it’s good practice, and at the same time it gives as many members as possible an opportunity to give us their opinions – if you and they choose to. You have the choice and it's anonymous.

The survey itself is being carried out for IOSH by the Professional Associations Research Network – IOSH is a member of the network – and PARN won’t retain your data. That message is also on the email being sent on Monday.

Best regards,

Angela Wheatcroft

Posted By Keith Archer.
Have responded on members forum for anyone interested.

Keith

Posted By Merv Newman
All,

I've just gone through the survey and I think it is pretty good.

Except that it assumes that you are a member of a specialist group and go to branch meetings.

As I am neither, I think, I couldn't respond to about 25% of the questions.

I liked the bit at the end which asked for volunteers. I thought all that stuff was done through the old boys network. Perhaps they are running our of old boys and/or girls.

In addition to the expected "digest" in SHP of the results I would like an eventual link to the full report. As presented to the committee.

Overall I think it is a good survey which will help IOSH to improve it's services to members.

Well done PRAP (?)

Merv

Posted By Robert K Lewis
My first impressions of the survey were that it was badly designed for the page. It required a lot of scrolling to see the full text of each statement in some of the questions and then across to the appropriate column. The use of the NEUTRL response was very tempting to avoid strain on the finger and scroll wheel.

Also it actually gave no real space to respond to some of the issues that may well concern people - those of committee work and their effectiveness and the responsiveness of HQ staff. In some places members are made to feel as if they are interfering with other more important things. Other sections of HQ staff are a pleasure to talk to and spend endless time in assistance.

Bob

Posted By Mart
Hazel,
You say members move on and lose contact. Surely if they valued their membership they would advise you of their new contact details etc!

Posted By ITK CMIOSH
FYI there is a thread regarding this on the closed forums too.