Posted By Bob Youel talk to your EHO via your local council

Posted By Peter Leese Do the staff supervise deliveries? Have they already attended a storage, delivery and dispensing course? If they have then a refresher would be suitable. If not, you would be looking for a competent person to deliver the course.

Posted By William Slips, trips and falls would be quite commen at any time of year on a petrol forecourt i would imagine not just due to the cold weather in winter and ice, but due to spilt oil.

Posted By Sean Warburton Yes, good point William with slips trips & falls. Also possibly exsposure to cold for prolonged periods for fore court workers. Always worth considering the odd road rage candidate turning up at this time of year, so considering violence at work, and possibly lone working may be worthwhile. :)

Posted By Robert. The biggest and most obvious threat and hazard on any forecourt is "Joe Public". "Must get petrol". The only thing that is seen by him is a pump and a space to put the vehicle, and he is generally oblivious to any other concurrent activity that is going on.

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Posted By Sean Fraser One thing you might want to consider - not perpetuating the fallacy that mobile phones are a danger in the forecourt during the ordinary aspect of refuelling. And especially if it is deisel. This topic has come up before so I would recommend running a search on the various threads and read the comments. It is always disappointing to hear about well-meaning staff getting very upset because a punter is using a mobile and being ignored or worse, getting a vociferous and unwelcome reaction. This was originally a hoax - check it on snopes.com for more info. The biggest risk will indeed be slips, trips and falls - much the same as it is everywhere else.

Posted By RWB2003 Oh and two other big risks:- conflicts between passenger and vehicle movements - especially if (as we had) there is a public 'right oy way' through the station. Assaults by members of public/customers/shoplifters/disgruntled ex-employees.

Posted By Andy Brazier Sorry RWB2003 but Sean is right. If what you say is correct, there would be fire all the time as cars enter and leave forecourts as they are much greater ignition sources. Another excellent related to risk perception.

Posted By Neil Thompson Naomi, good discussion. Might be beneficial to look at DSEAR regs for additional topics to consider.Good luck with your course. Neil

Posted By Lilian McCartney Hi Naomi, Some things you might want to consider when I worked in a filling station (not as H&S)we could stop the petrol/diesel from inside for things like people using their mobiles and not responding to the request to stop. Also, some poeple would let their kids use the pumps (not allowed - think it might be 16yrs - don't remember for sure. We had incidents where 'girls' would ply their trade from the forecourt - this was 'discouraged' to say the least! Also, some customers had a disability alarm which they could activate and we would go out and serve them (get petrol, things from shop etc). Also, trying to fill unsuitable containers with petrol. We also got some folk in the shop wanting lighter fuel when it was really obvious that it wasn't for a lighter. We refused these but this adds to the dealing with aggression. The shop was open most of the day and at night payment through one of these window things. Lilian

Posted By Sean Fraser If I have written it wrong then I apologise if the wrong perception has been taken but - I will never justify or excuse verbal or physical abuse of any person, regardless of context. My point was that staff will follow the instructions given them. Some are more conscientous than others. They may be more willing to engage with a customer who is using a mobile phone. They are therefore at higher risk of abuse and problem especially if the customer refuses to follow the instruction to desist with the call and put in their car. So - if we are sure that there is a hazard and hence a risk, you will ALSO need to brief them on the potential for abusive or even violent responses. Mind you, you probably need that anyway (fuel being a common target for theft as well). Point being - don't ignore the fact that you are dealing with the public and human beings, not just the mechanical, electrical and chemical hazards.

Posted By Jonathan Best I appreciate your sentiments entirely, there have been several documented cases of assaults on staff over this very subject. All staff should be informed to isolate the pump in question (as should happen if the person is under age, using an inappropriate container etc) and if the customer becomes threatening or abusive, call the police. In answer to Adrian's posed question on Hazardous Atmospheres the extent of the Hazardous zone around a dispensing pump is set at 4.1metres by the Energy Institute (formerly Institute of Petroleum) codes of safe practice. The other hazardous areas identified are voids under manhole covers (drains and tank inspection and fillpoints) 1metre from the edge and the vent stack which will vary depending on what kind of vapour recovery system is fitted. All of this is enforced on retail petroleum sites throughout the UK under DSEAR by the petroleum officer, part of the local authorities Trading Standards body and as such is the licensing authority.

Posted By Andy Brazier Jonathan I hadn't thought about this before, but how does the 4.1m hazardous area work? When filling at a pump cars pass much closer than this (i.e. a car can pull up one side of a pump whilst another is filling on the other) so we have an ignition source well within the zone. I remember seeing a diagram in the past showing a zone (1 I think) around the filler cap, but of a small size. This I understand, and explains why mobile phones should not be used whilst someone is filling their car. But a zone that is any larger than this doesn't make sense to me (now that I think about it).

Posted By Andy Brazier Jonathan Thanks for that but (there's always a but) I presume the 4.1 metre zone you talk about is for Zone 2, yet we allow cars to enter it without control. Have I interpreted that correctly and if so how is compliance with DSEAR achieved?