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Posted By Rocky Another Financial Services related issue. Please advise as to what level of H&S training should be given to managers to help them discharge their H&S responsibilities correctly. I believe the Directors and the most Senior Managers should have IOSH Directing Safely - Office Manager IOSH Managing Safely - Supervisory Managers IOSH Supervising Safely - Office H&S 'duty holders' NEBOSH General Cert.
There are many functions carried out from the office including Insolvency and Audit. I am trying to get specific training for the managers / directors of these departments as the work carries additional duties and exposure to higher risk in clients locations.
Resistance to taking the fee earners out of the daily work will be difficult to overcome.
Has anyone experienced these issues?
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Posted By Ian G Hutchings Hi Rocky
Yes, in general I think you are right. Depending on position the directors and managers should have some form of training. This does not have to be IOSH training and there are plenty of different options. Taking people out of the business for four days may be too much, when you can cover most of what they may need to know in one or two days; and much less for directors.
Remember that the training isn't just about getting them on the course. It is more about their personal commitment and understanding of how they can influence others.
I would have a good look at other options as these can be much more relevant, focused and valuable (I believe).
God luck
Ian
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Posted By I McDonald Hi Rocky
wish you luck. Agree with your mind set on training requirements and personally considering the area of your business, I would tend to go for IOSH courses. Do the Directors first as the course will focus there minds and you may find you gain support from individuals who were resistant prior to being informed of their duties.
Regards Ian
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Posted By Andy Brazier Rocky From your post it appears to me that you are looking at this the wrong way round. You seem to have looked at what courses are available and seen where they fit best.
What you need to do is a training needs analysis. This should be based on a specification of competency requirements for individuals and teams. You can then assess where the gaps exist for individuals and teams, and then you can develop a plan. It may turn out that the course you mention fill those gaps.
Training needs analysis is a standard answer to many Nebosh general certificate exam questions. I am sure it applies here.
Unfortunately sending people on training courses is often a waste of time. For an individual or team to improve they need to improve knowledge, attitudes, skills and habits. The vast majority of training concentrates on knowledge and skills. People may well gain these, but if they do not change their attitudes or habits there will be minimal affect. The problems are even worse if people do not think they need training (i.e. being sent on a mandatory course). Lack of confidence can also be an attitude problem that means people continue to avoid using the skill even after the training.
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Posted By anon1234 Agree with Andy on this - establish who needs training and why.
Also, I would be looking at giving consideration to developing internal course that cover the specifics of the business you are in and how your policies and processes should be applied in practice, otherwise you will get lots of people thinking they are H&S experts trying to set up a multitude of different systems to manage the same issues.
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