Posted By Rachael Palmer What software systems do you use for recording details of potentially violent customers? I'm not after recommendations just details of companies that provide this type of system or alternatively if you've developed your own in-house system, what data do you record, and why? What criteria do you use to determine whether a person should be listed as PV? Who has access to the data and how do you control access? This is a thorny issue that has been the subject of a number of discussions as the issue of Data Protection keeps arising. I now have a copy of the Information Commissioners guidance on the subject and I would like to be able to cross it off my list of things to do. Thanking you all in advanced

Posted By Dave Dowan Hi Rachael In my last company customer information was stored in the customer management system (Many types available) If a customer was potentially violent (verbally or physically) or had other issues such as violent pets etc. their account was “flagged” and a letter sent from legal telling them this. If an engineer was booked to a “flagged” address they would be briefed as to the nature of the reason for the flag. If problems persisted the customer would get a final letter saying that service would be withdrawn if the issue was not resolved to the companies satisfaction. I could not tell you how many customers this happened to but I do know that the letters where sent out Regards Dave

Posted By Rachael Palmer Thank you to those who have responded, you comments will be taken onboard as the policy & associated procedures are put together. Does anyone else have any suggestions / comments or info on software providers that I could follow up?