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Posted By waiks
What can you do if people don't want to fill out an accident form? We encourage it, even for just learning purposes but sometimes there are people who are happy to tell you about an incident but they don't bother to fill out a form even with constant reminders.
It's usually a small incident and they think well as long as they didn't do themselves real harm or things are now in place to help them then they don't want to formalise things.
What can you do?
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Posted By Dean Stevens
Waiks
Have often had this difficulty myself, if they are willing to tell you about the incident then why don't you jot this down on a piece of paper yourself?, they are reporting it verbally but cannot be bothered to fill out a form, as long as they are giving you enough info then i can't see why you cannot fill a form in yourself. I know that this is not ideal but as a short term measure it does ensure that all iincidents are recorded and acted upon.
Why not attempt to hit the culture somehow, there was a poem going around on here not long ago "i could have saved a life today, but i chose to look the other way" let them have a read of this poem, it certainly opens there eyes.
A great piece of work.
Good luck to you.
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Posted By David Bannister
Waiks, so far as I know it doesn't have to be the injured party who completes the accident book entry or other record, so long as the incident is recorded accurately and any follow up investigation is effective. Certainly if an accident is serious enough to require hospitalisation or the undertaker then it is plain daft to wait for the victim to fill in the details.
There can be a variety of reasons why people are reluctant to complete a form: not wanting to create a fuss over a perceived minor incident; can't be bothered; fear of consequences; illiteracy; dyslexia are but a few. Any amount of persuasion, company rules, threats or rewards will not convince everyone.
If you can't get the injured person to oblige, either do it yourself or ensure it gets done by someone else. Investigate to discover causes and make sure it can't happen again.
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Posted By Jimmy R
If they are reluctant, and if it is thought necessary, I think that I might remind them of their duties under section 7 of the HSAWA to co-operate with there employer to enable him to perform or comply with any requirement or duty imposed under a relevant statutory provision. On the odd occasion I have reminded staff of their duties they have obliged wholeheartedly.
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Posted By waiks
Thanks Dean,
The person informed me about it verbally but it's been weeks since the incident so I don't have a precise date or time. It has resulted in an injury while carrying a heavy bag and other items. According to the physio, this is a common injury that could happen at anytime and is not specifically linked to carrying a weight, it's just one of those things. I thought about filling it in myself but I don't have enough info. I will suggest filling it in for the person but this kind of spoonfeeding does annoy me. I won't be surprise if it results in lost time eventually though.
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Posted By Robert.
Try to establish no-blame ethos on the basis of improving your systems.
If, as you say that manual handling is causing a problem, then go along the lines of requesting frequent positive feed back so that you, the management, can act on these opportunities. Get the (experienced) staff to observe certain activities and feed back the good bad and indifferent points. that way you will also be able to identify trends etc.
It does work.
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Posted By waiks
Thanks for the rest of the replies, I didn't see them before my last response.
Jimmy I didn't want to put my foot down just yet in this case for various reasons but I will start drawing the line soon.
It was the lack of full information that has prevented me from filling it out myself but maybe in some cases there is no choice. I'll fill it in in their presence and get them to sign it, i.e. spoonfeeding. They really are not too injured to fill it in, it's often a case of can't be bothered as long as they are getting what they need anyway.
When it comes to health, I have to prioritise differently, so instead of a proper investigation first after hearing of an incident I have to carry out or review a risk assessment, discuss solutions, order items for trial and purchase, keep HR informed, try to obtain medical info or referral to OH... The emphasis is on making things better for the individual (and yes they like the pampering and getting new toys) before I can find out why things happened. Is there a better way of doing things? There is only myself in this role and I'm stretched as it is.
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Posted By Delwynne
Is it genuinely that they 'can't be bothered' or are there other reasons? Several of our employees can't read and write too well so would find it almost impossible to fill in the forms on their own. Could you make the forms a little 'easier' i.e. using tick boxes for injured parts instead of asking people to write the injury down, so that the process of reporting doesn't look complicated/time consuming? Maybe you could get line managers involved in the recording of the incidents freeing up some of your time? Or maybe set up a telephone to answering machine which they could leave messages on or emails?
Although it might take a little of your time initially to canvas some opinion & set up some new forms/procedures long term you may find it saves you a lot of time & hassle.
Good luck.
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Posted By Darren J Fraser
I may be able to provide some tick box type templates if you contact me, you will need to log in and then click on my name (in red) to send an email.
If you send a copy to the Department for Work and Pensions and have it approved, it can be used in replacement of BI 510.
These templates are my own work and therefore intellectual copyright would not be breached.
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Posted By Fred Pratley
We always pamper the individual and fill out the form and have them sign it thus making sure it is an accurate reflection of what actually happened, so there is no bias in the report.
The biggest single cause I have found for under reporting is embarrassment because we all know perfectly well that you should work away from the hand when using a stanley knife / screwdriver etc. But how many times have you almost stabbed yourself in the finger with one?
And then, like as not get a barracking from your mates or worse, your partner or wife.
I make a point using humour when dealing with people in these situations, but also have a quiet word in their ear and then do a sneaky check up later on to make sure advice has been followed.
I am certain that some level of under reporting goes on, but you will never catch all and there are some who simply do not think a minor cut is worth reporting, and you rarely get them to change.
Regards Fred
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Posted By waiks
Most of the individuals I deal with have degrees so literacy or understanding of the form is not the problem. Some of it is embarassment, some of it is not to cause bother and some just can't be bothered. I'll raise this issue in the next H&S committee.
Yes I think I have to continue the pampering and start chasing and filling in forms for them to put their X to [sigh]. For a moment I thought that if the individual had been reminded and you have proof of that but still they didn't want to fill in a form (for no real reason), then that was the most you can do. It will be their own fault if they complain later but it's not the case is it? [sigh]
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Posted By John Murgatroyd
"Certainly if an accident is serious enough to require hospitalisation or the undertaker then it is plain daft to wait for the victim to fill in the details"
Yes.
If the latter then I would imagine it would be ok to do it yourself. Oh, and better not sign it as if the person killed did it. It may cause some head-scratching.
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Posted By Raymond Rapp
The two main inhibitors to good health and safety management and practice is 'apathy and ignorance'. There is no much you can do about the former, but you can do something about the latter. If people still choose not to report near misses, then sadly there is not much you can do about it.
Regards
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