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Posted By The toecap
I've carried out a RA on threatening behaviour and violence. I've told the guys not to work alone, keep equipment secure etc. Has anybody else had similar problems regarding a similar issue. The guys have been threatened today, the police called. I can't think of mush else to do. I've even asked to see the PVP register from the LA. Can i see another risk assessment to compare?
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Posted By Richie
Toecap,
Violence in the workplace is very much a training issue. Most squaddies and Police will probably relate to the broad principles thus:
a. Know what is likely to antagonise others and avoid these actions
b. Know how to spot a likely violent situation before it happens,
c. If violence seems possible, know how to diffuse the situation and
d. (should the worst happen) know how to defend themselves with the minimum of force whilst making way to a place of safety.
e. Know the importance of reporting the incident.
The HSE have some good free advice regarding violence in the workplace. The subject was hammered to death a few years ago.
Richie
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Posted By peter gotch
Richie,
Was the subject under surveillance when this fatal assault took place?
Sorry, couldn't resist the temptation.
Regards, Peter
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Posted By Bob Youel
biggest problem is when you do not have threatening behaviour until it explodes suddenly [yes it can happen irrespective of what many trainers say] and the behaviour is from the general public as the HSE / EHO have no answer what so ever & the police have their own problems -
Some of my lads are still waiting a response re a threatening [knife to throat] incident some weeks ago whilst they were laying stone flags in the street with tons of witnesses
if its in house [one employee against another] its easy otherwise train people to recognise unusual situations, be aware and to walk away as it may be all you can do in some cases
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Posted By AHS
Out of curiosity you said the Police were called but did they attend?
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Posted By Richie
Peter,
Knew someone would lock onto it!
Richie.
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Posted By Andy McGrath
I got in touch with the police last year & an officer came in to do an hours presentation on "Conflict Handling".
The officer gave some useful tips to our staff & it at least shows your staff that you are doing something........
Your Police authority may do the same??????
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Posted By Bob Youel
no the police did not attend on that nor other such occasions
Ask a few 'LOLLY-POP' and similar public service workers for their opinions when they have had incidents with car drivers / the public
Unfortunately the HSE have no power nor answers when the general public are out of order
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Posted By MAK
one of the previous clients I worked for was a well known telecomms provider. The issue of installing new telecomms equipment still proves to be an emotive issue in many areas. Despite guidance being issued from the World Health Organsisation among others.
This particular telecomms provider, provided staff with training in how to deal calmly with a threatening situation, particularly emanating from a member of the public. This included arming the operatives with relevant literature to offer the angry individuals with a contact number of who they could call directly to complain, I believe the overall philosophy was one of educating the public. This was not to stand there and quote studies and risk levels etc, but to communicate with the angry public in such a way so that they may be able to realise that the guys doing the construction work, had no say in what they have been instructed to do. Hence the anger was able to be successfully redirected.
Perhaps some tailormade training programme may help your situation.
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Posted By Andy Farrall Although I now work in health & safety consultancy I am also a Member of the Institute for Conflict Management (MICM) and have a particular interest in the risks associated with workplace violence. During 12 years with the ambulance service I was threatened with a machete, with a broken bottle (but luckily not at the same time!), and often had to put up with verbal abuse. I was lucky: a female colleague was thrown down a flight of stairs by a drunk she was trying to help and the resulting spinal injury meant she was invalided out of the service. She received a permanent disability and we lost an excellent paramedic. So, having seen at first hand the effects of violence I am all in favour of helping people to stay out of harm's way. If you feel I can be of help then please drop me an e-mail: andy@logicsolutions.co.ukAndy
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Posted By Andy Farrall Apologies for finger trouble: the address given above should read - andy@logicshesolutions.co.ukBeen one of those days! Andy
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Posted By Andy McGrath
Fogot to say that the presentation that South Yorkshire Police gave to our staff was free.
Which is always a bonus!!!
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