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HSE Office numbers now removed from the website?
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Posted By MAK
Hi,
Has anyone else noticed that the HSE regional office numbers have been removed from the HSE website?
So if you need to contact an inspector:
1. you can send them an on-line request
2. you can fax
3. you can call the infoline, and speak to an opoerator who "usually" and I sincerely mean no offence here, will quote regulations and ACOPS etc but will be unable to interpret given situations, (which we health and safety practitioners normally prefer to discuss with an inspector) and refer you to the regional office concerned with your enquiry....
Does anyone else find that this might prove time consuming or frustrating?
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Posted By Robert K Lewis
MAK
You need to follow the following path
Select Contact us at the top left of the page.
Select HSE offices from list on left hand side
You then need to select the relevant area from the map displayed.
Bob
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Posted By Heather Collins
Bob - you've missed the point that was being made. If you do what you have said the only telephone numbers you get are the fax number and the 0845 infoline number. No regional office telephone numbers with a person on the other end are visible any more on the website.
Personally I am not bothered - I have the numbers of my local inspectors if I need to speak to them but I can see what the OP is getting at.
I've never tried the infoline, perhaps someone else who has would like to comment?
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Posted By Pete48
It is just like all the other infolines, your local council, the revenue, the train timetable, NHS et al.
You are talking to staff trained to run an infoline who are rarely, if ever, skilled or experienced members of an ops team. It is done to "improve efficient use of time"(!)
That said, I have always respected the fact that if you ask for an "Inspector to Call" (couldn't resist) then they will do so. Just in their time and not yours. Improves their efficiency even if it does nothing for yours.
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Posted By John Murgatroyd
Yes I have used the infoline. It gives you what the name suggests. You get the same from reading the various regulations yourself. Nothing more. As you know, most of the regulations are banal to the point of boredom.
But then, soon there will be a lot less inspectors to talk to anyway.
I wonder why.....
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Posted By peter gotch
Ah, but Heather, if you are really determined you can download a streetmap for each office, and find the local phone number on that map!
Not exactly user friendly.
P
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Posted By Liesel
Contrast that with what I deal with on a (little) railway: HMRI have allocated us to a specific inspector for whom we have a phone number as a first point of contact and who will pass us on to relevant colleagues if you have a specific query.
Makes for a constructive and effective relationship.
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Posted By Mike
I haven't used HSE Infoline very much but just in case there is an impression that the operators are unskilled, in their defence the majority are graduates and all of them have the NEBOSH general certificate. Most have the NEBOSH Construction Certificate.
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Posted By Colin Reeves
Leisels's post reveals that other regulators still have direct contacts. The marine industry's regulator, the MCA, have a specific liaison officer for each company, that person being a full surveyor who can answer questions directly.
Colin
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Posted By Heather Collins
Well spotted Ron, but not exactly easy to find is it!
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Posted By Ron Hunter
In truth, I stumbled across that information whilst looking for something else!
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Posted By Andy Brazier
I'm confused. If you follow instructions given by Robert K Lewis (second reply to the question) you get numbers to regional offices. They have local codes and are not 0845. I can't see what the problem is, unless you are saying they route automatically to info line,
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Posted By Heather Collins
Look again Andy. Fax numbers only. No phones with people talking at the end of them.
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Posted By Andy Brazier
Oops - it is only fax numbers. However, if you open up the street maps, the pdf does include the local numbers (I think). It is a bit odd, I'd agree.
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HSE Office numbers now removed from the website?
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