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#1 Posted : 18 January 2008 16:03:00(UTC)
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Posted By Norman Mcleod Has anyone had any experience of dealing with controls/procedures regarding this topic area? At present the attendants always operate in pairs,and gather the money in cash boxes (20KG when full). A risk assessment is required which is ok, my difficulty is how far do I go with control measures. I will also be developing a process map. Can anyone point me in the right direction for reasonably practicable control measures, I have some ideas but if anyone has any nuggets of knowledge in this area, I would appreciate a chat or communication via e-mail. Thanks in Advance Norman McLeod
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#2 Posted : 18 January 2008 17:15:00(UTC)
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Posted By Philip Beale Have there been any issues with the current method, why re-write the rule book. i would have thought 2 persons unmarked van different routes/ collection times no uniforms but ID panic alarm/ mobile phone secure cage in van money in and then can't be taken out. training to personnel (basically give up the money) Phil
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#3 Posted : 18 January 2008 22:50:00(UTC)
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Posted By Norman Mcleod Thanks for that Phil. In response, there is no current method statement that is why I was looking for some more info. I had considered most of the options you have listed, although its further down the list of control measures but PPE has got to be considered, or do you think that is overkill. Thanks again for taking the time to respond to my thread. Norman
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#4 Posted : 19 January 2008 17:32:00(UTC)
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Posted By Steve Cartwright I used to work for company who did home collected credit which required agents to collect money door to door. We had exact same issues. We did everything that has already been mentioned. The other thing we advised agents on was if they thought they were being followed they were to go back to their branch, put a limit on amount of cash they were allowed to carry, also if they were confronted and the threat was serious always hand the money over without a fight. One other point do all the carparks have CCTV. The other thing we advised them to do was to be carefull who they told what they did for a living, you never know who is listening especially where cash is concerned.
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#5 Posted : 20 January 2008 11:30:00(UTC)
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Posted By Philip Beale "In response, there is no current method statement that is why I was looking for some more info." Forget method statement how are they currently collecting the cash. People will normally find the best way to carry out a task well at least they did before RA were invented. As the other poster said do you use cctv at the carparks maybe the operator could monitor them when collecting cash from the machine as well if the car parks are fitted with cctv
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#6 Posted : 20 January 2008 17:27:00(UTC)
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Posted By John Richards Who cares ? If it's a problem, change the meters to credit/debit cards.
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#7 Posted : 20 January 2008 17:54:00(UTC)
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Posted By Philip Beale John do you want to use your credit debit card to pay for 30p parking. "who Cares" bearing in mind this is a forum for Safety and health the rest of us do. Nothing like an unhelpful comment Phil
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#8 Posted : 20 January 2008 18:04:00(UTC)
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Posted By John Richards Funnily enough, it would be my preferred method. Largely because I hate giving cash to a load of vultures. And it is a valid comment. If it is dangerous, or a risk assessment shows it could be, then eliminate the risk. Think laterally, not literally. Supermarkets do it, they vacuum tube the cash to a secure room. I suppose you could go the route: Solution to risk of armed robbery = give martial arts training to staff. I prefer. Solution to risk of armed robbery = eliminate risk of robbery by reducing cash availability. I suppose you are a black dan in something or other. I'm a dedicated: Gun ? I'm gone ........Vroooooooooooommmmmmmm
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#9 Posted : 20 January 2008 18:25:00(UTC)
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Posted By Philip Beale Not wanting to take this of subject. But with cards being cloned at cash machines i should think that people would be wary about paying for 30p parking at a ticket machine on their card With many different types of parking around (multi story to single bay) each making collection of money more difficult multi story could be done monitored by cctv or security personnel when the machine is emptied but how do you collect from parking with a meter at each bay as in most city streets.this would make it hard to change all machines to card type or even costly which would get past on to the customer. Phil
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#10 Posted : 20 January 2008 20:48:00(UTC)
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Posted By Steve Cartwright John You obviously have not heard of the term reasonably practicable. Who says we don't need regulating. I rest my case.
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#11 Posted : 20 January 2008 21:29:00(UTC)
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Posted By Pete48 In my local area, I can call and pay over the telephone using a credit or debit card. No struggling to remember how many 5,10,20,etc etc coins I need to park. The machines are still there but fewer and fewer people are using them, perhaps this really is an achievable future? And when did you last park anywhere for 30p? I want to move there!!
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#12 Posted : 21 January 2008 08:45:00(UTC)
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Posted By GT Just a comment, are we drifting away here or maybe on the wrong path. Is this a potential safety issue or a security issue, after all should someone snatch a purse of money it does not necesarily follow they will be physically injured. If we are concerned for the potential aspect should we not be improving our security i.e. as has been suggested, changing the method of payment. GT
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#13 Posted : 21 January 2008 09:27:00(UTC)
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Posted By Konstanty Budkiewicz Norman, I am not a security specialist and largely agree with Phil's original submission concerning controls. My view is that you appear to have a model akin to that used by the Post Office. That is, single worker collecting low/medium value items. Your current control is 2-person manning to collect up to 20kg of goods. 2-person manning is costly and may be overly conservative. 20kg is notionally too heavy for single-man repetitive handling. Have you considered; talking to a Post Office security specialist about their safety philosophy. You could also vary the manning level appropriate to the risk at the pick-up area. They all will have varying degrees of risk (and camera coverage)associated with each collection area and you could vary the manning and method accordingly. Concerning the well being of the collector, consider reducing the manual handling load to a more sensible 15kg. The latter has the added advantage of reducing the attractiveness of the target amount to the attacker. You could also hinder the post-attack success by consulting specialist cash handling equipment providers. I have dye penetration and anti-handling devices in mind. Kon CMIOSH
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#14 Posted : 21 January 2008 09:46:00(UTC)
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Posted By Jim Masson If you change to Credit/Debit card payment, you could well be excluding those in society who dont use/carry these for whatever reason.
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#15 Posted : 21 January 2008 16:20:00(UTC)
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Posted By Philip Beale "And when did you last park anywhere for 30p? I want to move there!!" Down here in Andover Hampshire. so long as you can do all your shopping in 30mins. I've seen them emptying parking meters in Southampton and it was just 2 men in a plain van open the meter take the cash box out empty one in. it takes lass than 2 minutes. not sure how practical emptying boxes when they are at 15kg i would imagine they are emptied at a set time and depending how busy the car parks have been will depend how much they have raked in for the council. it seems like any bit of street space round southampton they have managed to get a parking meter on it. it even comes in to force on a sunday. I guess it cheaper to pay a traffic warden to work a sunday and keep raking money in from traffic meters even though half the shops are shut. i wonder why everyone does their shopping at the big supermarkets which have free parking than shop in the local town that want to ripe you off for parking Phil
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#16 Posted : 22 January 2008 16:04:00(UTC)
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Posted By Ian Mitchell 'If you change to Credit/Debit card payment, you could well be excluding those in society who dont use/carry these for whatever reason' I'd respectfully suggest they adapt then! I used to use cheques a lot, but would not go back to them now except for mail order etc. A case of the tail wagging the dog once again... Although the guy who suggested it was rude, and therefore put people off, paying by debit card is perfectly practicable in most cases at least. Perhaps encourage payment by cash-free methods whilst allowing the use of coins still, in a similar way to the gradual phasing out of cheques in stores recently. Removes the hazard, and is perfectly reasonable and regulated!
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#17 Posted : 22 January 2008 18:47:00(UTC)
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Posted By John Richards " "who Cares" bearing in mind this is a forum for Safety and health the rest of us do. Nothing like an unhelpful comment" Well, as a career it is doubtless very nice. The pay is good, with little risk of unemployment. Personally, I find the "bonkers conkers" news stories to be SO correct regarding H&S advisors. Many are so busy covering their backsides in case of litigation that they are of no use regarding safety. Cash attracts crooks. The number one saying in security. The more you have, the more "they" will try to remove it from you. Anybody who thinks they cannot remove the temptation by extracting payment by other means has little sense, and less interest in H&S than the 90% of british employers who have none.
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#18 Posted : 23 January 2008 14:05:00(UTC)
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Posted By Norman Mcleod It seems that this topic area has prompted a lively debate. Thanks for the constructive comments/advice, well 90% of it. Don't think it reflects favourably the difficult job we all have to do when for a time during this thread it seemed that a small tet a tet was taking place. The comment 'who cares' was I hope an unguarded one, as I suspect if we all opened up with an opening line like that everytime, we wouldn't progress very far in our chosen career and change negative H&S cultures within the workplace and beyond. With regards to covering our backsides,(to an extent) you better believe it, if we did not point out to our senior colleagues who need to know what they should be doing with regards to legal compliance under the many Acts and Regulations I for one would not be doing the job I am employed to carry out. I have gained a lot of valuable advice and will use a lot of it in my recommendations to help and assist address this issue, including the cash/debit card machines (reduce the risk/hazard where reasonably practicable). Thanks Again Norman McLeod, Grad IOSH
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