Posted By Hayley McBride Hi all, I ahve a simple query, an incident occurred on our premises where a picture fell of the wall and alledgedly hit a lady, the lady was a rep from another company visiting. Her company have requested to come and take pictures of the area where the incident happened. My inclination is no, just wondered if anybody else has any advice as to where we stand? Ps Our CCTV shows the picture didn't even touch her but she doesn't know we have that.

Posted By Mitch I agree with Brando, cut it off otherwise could drag on, and on, and on. Think of the time and resources that could be wasted. Also if the rep is trying it on how do you deal with the company in the future? Mitch

Posted By willhiem I'd let them come, do all their investigation and say you are waiting on security to provide CCTV, let her company get back to her and let her know you have the CCTV, they be happy that they were allowed to investigate the incident and analyse her claims, then after they have been send on a copy of the CCTV, after that she'll be dealt with by her company for wasting resources and also damaging their rep whilest you have accomodated her company and allowed them to investigate therefore showing you have nothing to hide, also if its their insurance company who undertakes it i'm sure a forensic engineer will quickly identify holes in her story which will add to the story which the CCTV tells. or just do what brando says, save everyone time, tell them you have CCTV and you're not going any further with it wasting your own resources.

Posted By Amandac I agree with my colleagues above, you need to stop this dragging on. Have you done an investigation which you could share with the Reps company? Also remind them that accidents are supposed to be realistically investigated, ie the time and effort should be in proportion to the injury/damage or possible injury/damage. Good Luck

Posted By MickN Hayley, It may be a simple querie but as you can see the safety community loves a good story such as this. We love it I guess because here you have described a fraud and worse still one who is tarnishing our profession in the process. It's hard to do what we do. We have no real control over our product. An engineer can make or design a something to be the right size and shape. Other professions can produce exactly what they are paid to. As H&S professionals we are at the mercy of human error and foolhardy enthusiasm every day. An accident makes us look foolish, oh we can produce all the paperwork we want to defend ourselves but we can the see the accusations in their eyes. I agree with Mike here, keep it simple, pass the information to your management. Let them deal with it. We would all like to be there for the kill but that's unlikely. Suffice it to say that the protagonist here has erred, big time. Mick

Posted By Arran Linton - Smith From a simple sales point of view, 'you do not bite the hand that feeds you'! If you have CCTV footage, just write and explain that you have it. I am sure that if you are already a customer of the company concerned, they will soon want to back off, especially if there are spurious allegations!

Posted By Roger White Was the accident reported to you and entered into your accident book at the time that it happened? Go very careful how you use any CCTV footage. Your notice informing people that CCTV cameras are in use (you do have them don't you) must state the purpose for which they are being used. Any footage is controlled by the Data Protection Act and should only be shown to people who have a need to see it. Placing it on uTube as has been suggested is likely to end up in court. If you feel that you are watertight then do as suggested, call their bluff.

Posted By warderic Smiff, you done the correct thing, got a new insurer. If you look at the small print insurers will ask you to notify them of any possible claims. If you don't do this you can find yourself fighting alone.