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Posted By NJS
Can i ask what methods other users employ for measuring their customers satisfaction in the processes they deliver? mainly relating to health and safety but encompassing products and other services to?
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Posted By Raymond Rapp
Whether we get an NCR or not :)
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Posted By NJS
I wa refering to a formal method post contrasct, but thanks for the input!
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Posted By David Bannister
If I get paid then I take this as basic satisfaction. If I get further or repeat work then I take this as confirmation. I generally follow up with a telephone call when I offer the opportunity for feedback.
People do not always feel comfortable with offering criticism (except on here) so the repeat order always comes as a relief!
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Posted By Richard Altoft
Agree with David, I ask them. I often ask if service could be improved etc. Good sign is getting paid and better one is repeat work. Show genuine interest in their opinions - no forms - no surveys - just respect for their views
R
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