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Provision of competent advice through open forums?
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Posted By Seejem
I have been reading with interest the recent topic on the subject of 'concrete pump with boom - Lift Plan?' and have seen various levels of advice, which on the surface would seem to come from competent persons. And herein lies the rub, and the pertinent question.....should we, when giving advice to our peers through an open forum, qualify this advice in some way with some declaration of our experience, both in the work environment, and the subject matter concerned.
I am certainly not trying to stifle debate, and comment, but maybe, just maybe, a little bit of time taken to justify the advice given may help seperate the wheat from the chaff.
Anyway, I would have thought the best bit of advice to the poster on 'Concrete Pump with boom - Lift Plan?' would be to speak to the Safety Advisor, or Plant Manager for the Concrete Pump firm, surely they have the correct answer, and you don't need to qualify that bit of advice, do you? Or, perhaps you do?
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Posted By PL
A couple of years back, there was a thread on what you call a number of safety advisors, like a herd or somesuch.
By far the best answer was an argument of safety advisors.
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Posted By Raymond Rapp
Seejem
This topic has surfaced on many occasions and in various guises on this form. The forum is used for discussion as well as providing advice. Ultimately it is for the enquirer to decide what advice to implement. However, poor or incomplete advice is still better than none at all.
Second point and as the author on the thread which you have illustrated, advice was sought because there was a good argument for using a lift plan for a concrete pump. I am satisfied that the equipment does not strictly come under LOLER, but I have agreed that a lift plan should be used as a matter of good practice - LOLER or not.
There are no 'right and wrongs' in this industry, on the proviso you can justify your decisions.
Ray
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Posted By Seejem
Ray,
I agree about discussion, and did state that I didn't want to stifle this. But seeking advice is different, is it not? When a company seeks professional safety advice, the person providing that advice must be, and should be competent to do so. No? Are we as safety professionals in seeking advice from our peers any different? That was the thrust of my argument.
FYI - I am undertaking my AP course for Crane Operations next month, and this is why your topic was of interest.
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Posted By Raymond Rapp
Seejem
Good point. However, I will add that I have often provided professional advice about a subject or process that I am not too familiar with. This notion that you only provide advice for which you are 'competent' is a nonsense. How else does one learn about different aspects of health and safety!
Yes, I am CMIOSH as well, if that should make any difference.
Ray
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Posted By bereznikov
Haha,
I won't wave my certificates or parchments about, but I will offer my opinion, which is what I believe is one of the main values of this forum.
I personally use this forum for a whole variety of reasons, including, and not exclusively:
- General advice from people experiencing similar issues to me
- Specific advice, such as the thread in question
- Keeping up to date with current legal, practical and media affairs surrounding occupational health and safety
- Study support
- Career advice from all the contributors to this forum, and...
- Light-hearted banter (for some reason usually on a Friday?!)
Relating this to the original thread post - I do not believe that the purpose of this forum is, or should be for that matter, for qualified competent advice, otherwise there would be only a handful of posters and a legion of readers. Probably the most beneficial aspect of these forums is that everyone and anyone can add their two cents, regardless of how 'competent' their opinion/advice is. The forum's melting pot of information provides all forum users with a wide range of knowledge, education and options from which to select, modify, adapt and apply solutions to their own workplace situations. I actually believe that learning to filter through all of the offered information is actually an important aspect of becoming 'competent' in a particular field, much the same way as "recognising ones own weaknesses" is.
Personally, for any given specific situation requiring 'competent' advice, I will:
a.) Research the topic thoroughly, including searching/posting on these forums; and then...if necessary
b.) Seek professional/technical advice (by no means discounting the fact that the majority of the people on this forum possess competencies in their own particular fields)
Anyway, I think the IOSH forums are a great health and safety resource!…and long may they continue to be of benefit to all!
bereznikov
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Posted By Seejem
Dear all,
I didn't mention CMIOSH, Fellow, RSP, or indeed waving parchments about, and deliberately stayed away from this. And again, so that this isn't being lost on anyone, it is not about stopping debate, and discussion. What it is about, is making sure that the advice, or opinion given, is given from someone with direct experience of the question posed. And indeed if you offer an opinion on a particular subject, where someone is asking a particular question, please back it up with some substance, for example; 25 years construction experience, Heavy Plant Manager, CPCS, etc. etc. TTFN.
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Posted By bereznikov
Seejem
Re - your comment:
"if you offer an opinion on a particular subject, where someone is asking a particular question, please back it up with some substance, for example; 25 years construction experience, Heavy Plant Manager, CPCS, etc. etc. TTFN"
I think that would be useful, especially regarding specific issues, and would give some good context and background to the range of advice given in response to forum queries, ultimately aiding people in making their mind up on issues.
bereznikov
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Posted By Seejem
bereznikov
Spot on, thats all I was trying to say.
Seejem
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Posted By Raymond Rapp
I believe what you are proposing is unworkable and even it it was, it would stifle debate as many would not feel inclined to offer an opinion or join in the debate.
Here's a thought...why not accept the forum for what it is, a very good place to discuss issues, get advice and give opinions. Nah, probably too radical.
No offence meant.
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Posted By bereznikov
Raymond,
Don't forget 'complaining/getting-things-off-yer-chest'. I quite enjoy reading about the shared frustrations of people on this forum! Its good to know I'm not alone!
bereznikov
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Posted By Chris Packham
How will you evaluate the "competence" of the person concerned. For example, I could state: "Thirty years experience in my particular field of health and safety, but no particular professional qualification (as there are none that are relevant to my particular field)." What whould this tell you? What sort of experience? How valid or relevant to the particular topic?
I could also put a load pos post-nominals after my name, but none would really tell you much about my expertise and experience in my particular field and the quality of my comments on the thread in question.
I appreciate that it would be desirable to ensure that any comments come from someone who does possess the necessary expertise. I have deliberately left my e-mail visible so that anyone who would like to know more or challenge something I have posted can easily do so. Has only happened once, though. What does this tell me?
Chris
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Posted By Tabs
I have never tight-rope walked, but I can give some helpful advice to someone beginning by using knowledge gained elsewhere ... as most of us can, but I am not sure I would respond quite as often if I had to provide a mini cv with every post.
As said elsewhere, it is a discussion forum and not a helpline or consultation business.
I read the forum almost daily and have learned a lot - mostly by someone else writing something that once seen, makes perfect sense. If I then do as they have written, have I taken advice or merely had the right clues provided to stimulate my own actions? I think the latter.
Oh, and never take the first reply as the only option :-)
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Posted By David Bannister
Seejem, a good thread.
I enjoy reading comments and post my own when I believe I have something to contribute. I have also started threads on specific queries and been mostly very pleased with the responses. What I do with the advice is then up to me.
Regular users of the forums will recognise those posters who regularly have lots to say and will also have their own thoughts which of those opinions to value. There are also the occasional responders who come up with an absolute gem of information. It is the first-time or infrequent user who may not recognise when bad advice is posted BUT, such is the strength of these forums that the bad advice is highly likely to be challenged and "shouted down"
In the end, any competent practitioner will know that the advice received here is merely an aid to coming to our own decision, for which we are accountable for. To solely rely on this resource is, in my view, foolish and dangerous.
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Posted By Phil Rose
David
I certainly agree with your comments. The forums are a pretty good sounding board. There are some very useful and knowledgeable people here and some good responses. On the other hand I have also seen some 'howlers' as well and would advise anyone to exercise caution when seeking advice to exercise a sensible amount of caution.
Phil
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Posted By Jay Joshi
Please refer to the IOSH main website terms of use of which the open forums are a part of under the heading, "Liability disclaimer"
"The contents of this Site do not constitute advice and should not be relied upon in making or refraining from making any decision"
Refer to:-
http://www.iosh.co.uk/index.cfm?go=site.terms
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Posted By Pete48
Seejem, I can see why you ask the question but I cannot agree that your proposal is worthwhile.
The header to this forum quite clearly limits any posting and gives due warning about use of any response. It is not an advice forum and IOSH offers no guarantee. In fact it cautions against using the forum as such. So any information would still be an unsubstantiated claim of competence or experience. If I really cannot judge the value of any response from the comments offered by the poster then such information provides nothing more. If I can judge then I don't need the extra information because I can "feel" the competence or experience.
One day maybe it will be possible for IOSH to allow technical discussion between members in a limited access forum and then I would agree that context and background of the poster would be much more useful and more likely to be acceptable to regular users.
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Posted By Pete48
Apologies Jay, typing whilst you were posting.
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Posted By Crim
Just because you have been in a position for many years and/or have all the qualifications going it does not mean you know everything about anything.
I personally have known people in the fire brigade who could pass exams without much effort and then get promoted to high ranks. Some of those fire officers then went on to manage some the biggest "cock ups" I have ever seen!
Some of the best and most experienced fire fighters were not capable of passing exams but would undoubtedly have made excellent officers.
In my past 18 years in health and safety I have also met many very experienced safety people some of whom I would not listen to if my life depended on it, quite literally!
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Posted By Adam Worth
Here's what I do..
Click search forums in the top right.
Type in the name of a poster
Look at the history of their posts and you quickly get a good idea of what they are like :)
I know people with PhDs in chemistry who I wouldn't trust with a kids Chemistry set - qualifications are not everything? :)
Thank god it's Friday
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Posted By bereznikov
For whatever reason, a few recent posts have got bogged down with the idea that 'competent' advice centres on qualifications, and that the original post suggests that qualifications should be posted in a signature to each forum post.
I'd just like to focus here that 'competent' as defined in the MHWSR 1999 Regulation 7(5):
"A person shall be regarded as competent for the purposes of...where he has sufficient training and experience or knowledge and other qualities to enable him properly to assist in undertaking the measures referred to in paragraph ('Health and safety Assistance')"
In my personal opinion, if posters to the forum wish to offer there valued advice together with a brief intro into their occupation/experience for background and perspective to be gained by the reader, then fine, it would be both useful and interesting.
bereznikov
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Posted By Chris Packham
If an independent consultant offering advice in a thread were then to describe their experience and knowledge in order to validate their competency, then I suspect someone would complain that they are being 'commercial' and their posting would be blocked.
Perhaps the moderators would wish to comment on how far someone can go to demonstrate their competency without falling foul of the guidelines?
Chris
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Posted By Yossarian
Good point Chris.
I don't know what the answer would be... but I suspect that moderators would scrutinise such a post very carefully and quite possibly hide it until a decision was agreed.
That would however stifle the discussion and potentially prevent good advice from being read while a decision on "commercialism" and AUG 3 was reached.
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Posted By Phil Rose
As I understand things, this is an 'open forum' i.e. anyone can subscribe to it and join in with the discussions. We should all keep this in mind. Surely the forum can only ever seriously be used as a 'sounding board' or to be pointed in the right direction?
Ultimately would you ever realistically be able to defend your position if you admitted that you took 'advice' from an open forum?
In saying that, some people do give very good advice on here. I am always wary of the comments that aren't 'qualified' in any way i.e. that don't refer to some reg, guidance note etc.
Phil
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Posted By Chris Packham
Phil
You say you are always wary of any guidance that does not refer to a regulation or guidance. What if there is no relevant guidance or where there is no regulation that addresses the specific issue?
I frequently encounter this problem in my particular work. The regulations are extremely vague and general and reference to it would hardly add to the contribution. Equally, I have fundamental disagreements with some of the guidance, which I can demonstrate can - unless you appreciate its shortcomings - lead you to take action that can actually be counter-productive.
Chris
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Posted By Phil Rose
Chris
what I was trying to say (perhaps not very well) was sometimes people ask a question, and they get a one word answer such as 'yes'. I don't find that sort of answer helpful. A helpful answer would be 'yes, because x,y or z etc.
Hope that makes a little more sense.
Phil
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Posted By Ian Blenkharn
I suppose it is inevitable that some will offer unhelpful comments, comments that miss the point either in part or completely, comments that hint more at advertising than discussion (I mentioned to the moderators some time back concerns about one regular who always managed to slip in a phone number!), and sometimes comments that are just plain wrong.
If those comments which are so badly wrong were presented by someone who was inexperienced and simply made an error of inexperience, then further comment will no doubt put them back on track - we have all been there at some time or other! But at other times, some who claim vast experience and should know much better manage to come out with utter rubbish too.
Though the page header contains a warning and disclaimer, there is a real risk that 'words of wisdom' from some regular correspondents will be taken as fact, with possibly serious consequences.
I recall one such instance in the not too distant past - it's water under the bridge now and I won't give the link but those who are really interested can search against my name. But someone who should have the experience to know when to avoid presenting comments as hard facts in circumstances where they had absolutely no training or experience made that mistake. Perhaps it happens quite often, I rather suspect that it does, but I can only really judge in those areas in which I have experience.
Wisdom is not being able to comment about anything and everything - in great part it is knowing when to keep quiet and stay out of things of which you have no knowledge.
Opinion is fine, and I welcome it from anyone and everyone. But when it is presented as hard fact from those who have no idea of what they talk about, I am greatly concerned.
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