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safetyman2010  
#1 Posted : 05 May 2010 16:17:29(UTC)
Rank: Forum user
safetyman2010

Hi Guys,

I'm having lots of issues at my site with getting progress of action items requiring maintenance dept. Manager just doesn't respond to requests, even ones relating to accident corrective actions. Its really making my job very difficult. I have been told twice by this person that my email is too long and so he doesn't read it and just deletes it. (He has undergone NEBOSH General) I'm used to working in environments were managers take responsibilty for conducting their audits and inspection and completing accident and near miss investigations but this just does not happen here. It is a struggle to get them to complete audits and properly investigate and close out actions. It just seems to be the response that its safety mans job. There is only one of me and i simply cannot do all this work alone. I have introduced reporting in the KPIs for accident rates, close out, managers inspections and H&S reps inspections but it does make a difference. I just get frowned looks like i'm not doing my job well because compliance to these tasks is low. I constantly send reminders via email and phone calls requesting the audits or action item progress so when it comes to the KPIs meetings I'm standing there like a prat as usual. I'm a very disheartened safety professional at present and seriously considering my position.

Has anyone else worked in this environment before and found a way to turn things around?
Rick Warner  
#2 Posted : 05 May 2010 18:04:58(UTC)
Rank: Forum user
Rick Warner

You sound very dispondant my friend, personally i feel that you are attempting to change or implement too much at once.

some 18 months ago i took up the safety advisors position of a demolition company, i took a few steps back and highlighted areas whereby our company was breaching health & safety, i didnt report all of them at once, merely picked out the more important issues and slowly one by one i approached the company director and made him aware of the problem and possible outcome, if there were an inspection by the HSE, an accident, or more seriously a fatality. It has taken me over 18 months to bring the entire company around, but now its like a breath of fresh air. I get regular phone calls from the directors and operatives, asking if what they are about to do is ok, or if what is happening is correct, one thing i think that they have learned is that i am completely unbiased, i am only interested in the Health Safety and wellbeing of our employees and the directors, (and non employees of course), i think that it is the way that you bring your point across that makes all the difference, being able to consult at different levels definately helps, dont give the impression that you are god and know everything, that will just get peoples backs up, be sympathetic and understanding and at the same time, throw in the odd breach of legislation and possible outcomes, dont talk behind peoples backs, a spade is a spade and that is it.

If you are reporting to a manager and getting no responce, try taking it higher.

Remember the clapham rail disaster!

Anyway, hope that helps mate and good luck.
Kate  
#3 Posted : 06 May 2010 09:27:37(UTC)
Rank: Super forum user
Kate

Your reliance on emails and phone calls may be holding things back, that can make you appear just a nuisance forever making demands and not understanding the pressures of maintenance (not saying this is the case but it is how it will appear to them). There's nothing better than face-to-face contact. Suggest a meeting to discuss the issues and the approach and get an action plan agreed, then regular follow-up meetings. It's important to show you are listening to what they say the obstacles are and justify why the work you're asking for is important. Don't be confrontational or demanding however frustrated you feel. Offer to do some things yourself instead of appearing to dump it all on them. That way you can break the deadlock and come to some common understanding and compromise and establish a more constructive relationship.
Kate  
#4 Posted : 06 May 2010 09:41:24(UTC)
Rank: Super forum user
Kate

As for the failure to complete inspections etc, how about saying to the managers who review the KPIs "Look, frankly the inspection programme isn't working. We need to redevelop it". Then establish what the purpose of the programme is (you may know this but it may not be clear to others) and involve the people who may be the ones to do the inspections in developing a new way of doing things. If it's just something imposed on them that they see no benefit from (which is understandable if the actions aren't implemented) they of course aren't going to be keen to do it; if they feel they have had some input into it and that the work is valued it will help.
scouse  
#5 Posted : 08 May 2010 12:41:33(UTC)
Rank: New forum user
scouse

I used to work for the NHS where the maintenance dept where a problem at times my best option was to take matters to the Risk Management Meetings or the Union Health and Safety Officer who do a great job.
RayRapp  
#6 Posted : 10 May 2010 14:11:52(UTC)
Rank: Super forum user
RayRapp

I think it clear from the above posts that we all face these problems from time to time. I like the idea of face to face meetings where practices can be discussed, good, bad and indifferent. Always look for some positives before wading in with the problems. Alternatively, your only other options are to conduct an internal audit to raise the profile of health and safety issues, or to raise it to a more senior manager, assuming there is one with sufficient interest and clout.
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