Rank: New forum user 
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Good morning all,
During a recent BSI audit, we were advised to record an evaluation of the effectiveness of corrective actions on the incident report / investigation form.
I am amending our current form but find myself questioning the method of implementing this.
Firstly, to document this check, we would need to identify how we are going to do so, how do you check the effectiveness of corrective actions except for no repeat incidents?
Secondly, how long do you wait before you check, one month, three months?, this could be several months on if the actions were significant.
I have used a change management system, where the final action was to check that the change had been implemented without any unforeseen consequences, however, in my opinion, this is not the same thing.
Has anyone add this to the report form, and if so, has it been successful, and added value, or has it become a burden / tick box exercise.
Many thanks in advance, any discussion / ideas will be gratefully received.
Andrew
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Rank: Super forum user
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This sounds like a tipical BSI response, they think something should be done but don't have a clue what it is. This is simply a statement of no meaning by the BSI. When you have an accident you should always look at what could have prevented it happening in the first place and implement it. If there is no means of checking if it has worked because there are no more accidents then you are on the right side of things and it will be a simple matter of judging if the action taken was worth the effort, possible not so then you can stop doing it. Judging how well something works when there is no evidence is simply guesswork. I don;t think you need worry about the BSI view as sometimes they are simply saying something to show they are there.
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Rank: New forum user
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Rank: Forum user 
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Hi Andrew,
IMHO, measuring effectiveness is about whether or not, or to what extent you achieved the goals that you set.
When you implement a corrective action, you will always do so with a goal in mind. In my opinion, corrective actions will be actions that you implement to fix the immediate problem. So if you fix the problem, your corrective action has been effective.
The next step is then to put in place preventative measures to ensure that the problem does not reoccur. Of course, this will be measured over time and goals to measure against should include whether or not the preventative measures have caused other issues (created additional hazards or increase risk). Again, a measure of effectiveness would be whether or not or to what extent you achieved the goals that you set.
Corrective and preventative measures will of course come out of your post accident/incident risk assessment.
I have purposely been generic here and not given any examples. I think this is much easier to implement with respect to quality as opposed to H&S as there would (probably) be a larger sample of instances to measure against.
Perhaps the BSI auditor might tell you what he/she expects to see at the next audit.
Hope this helps - good luck!
Regards, Neil.
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Rank: Super forum user
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Andrew,
As Neil says, were goals set and were they achieved?
I have an 'Effectiveness of Corrective Action' section on the accident forms.
The intention is to determine if the corrective action has effectively addressed the root cause.
For example if the root cause was 'Poor Training' the corrective action would be to review training method, and re-train, you can confirm at some later date, say 2 months, that the training method has been reviewed and that the problem was specifically addressed in the re-training session.
Or if the root cause was a poorly maintained guard, was the guard fixed and 2 months later is it still working effectively as a guard.
Or if the root cause was IP not wearing PPE, check 2 months later, is he wearing PPE?
JohnW
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Rank: New forum user
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Thanks to all respondents so far for their comments, I will include a CA efficacy check on the form, but as yet, havent confirmed a format. Will post when I have done so.
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Rank: Super forum user
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i thin as others ahve explained it it does seem like a sensible check. just because some thinks they have identified the root cause of the accident it doesn't mean they are correct or what they wanted changed has happened. It can be a case of the right hand not knowing what the left is doing. Certainly a chain of well known supermarkets have been in court on several occasions for breaches in fire safety.you would think get fined "£200K" you would have learnt your lesson and insured all stores where up to standard but apparently not.
Phil
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