Rank: New forum user
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Our company has moved into a new build fully air conditioned building. We have daily complaints from staff of being too hot, too cold or sitting in a draught. Temperatures are well within the legal limits and the system has been tested to ensure it is balanced. However staff are starting to insist this is a health and safety issue, moving everyone away from a vent is impossible, everything has been done to maintain a steady temperature so not sure where to go from here. Has anyone else had this problem?
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Rank: Forum user
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Would guess that most people working in an office environment have experienced this problem. On occasions it arises because of the settings on the A/C units, e.g. flow is too fast or the vanes that could alter the direction of flow is static. Try adjusting the settings - if possible!
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Rank: Super forum user
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Welcome to the world of offices.
No air con and everyone is too hot. Air con installed and people are too cold.
I can guarantee it won't matter what you do but people will still complain.
And then they pull the health and safety card.
If it's within the legal limits then they can't pull that card.
However, you do have to consider the philosophy of keeping people happy (not just compliance in the law).
Have a meeting with H&S, FM, and a couple of the main complainers and sit down and discuss the options and then they will hopefully see the reality.
I have 'water too hot' and sunlight too bright' issues at the moment. Meetings meetings meetings......
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Rank: Forum user
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Yes its great working in an air con office.......i had one person complaining of the cold.....and put a heater on her feet to keep her feet warm....
AND then complained that it seems even colder!!
I got someone from FM with more patience that me to explain.
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Rank: Forum user
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Scotsgirl I feel your pain - we also moved into a new building just over a year ago and complaints are just starting to die down now. We had a group of people in one room where half were too cold and half too comfortable my suggestion to cold people of put a jumper on didn't go down well. The building we moved from was dark and dreary and the new place bright and loads of natural sunlight again many staff complained it was too bright, we were well within building control standards and did our own assessment and although every room could be controlled to a decent level by controlling lights or using the blinds people still not happy. Once all checks were made and results shared the H&S card was that it was causing workplace related stress.
Sorry I can't advise on a solution but I feel better sharing and realising it is not just me who gets these issues dumped on them.
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Rank: Forum user
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A problem in the majority of offices with an artificial environment!
We learned from experience that what temperature may suit one person certainly doesn’t suit another and in reality it was a vocal minority that kept raising it as an issue. In practice we now utilise as part of our annual DSE assessment process a kind of satisfaction survey and apply the HSE guidelines in that 80% of occupants are seen as a reasonable limit for the minimum number of people who should be thermally comfortable. This has worked for us as a great benchmark over the last twelve months and surprisingly our figures do suggest that 83% of staff are in general content allowing managers to focus on more pressing H&S issues.
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Rank: Forum user
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purplebadger wrote:A problem in the majority of offices with an artificial environment!
We learned from experience that what temperature may suit one person certainly doesn’t suit another and in reality it was a vocal minority that kept raising it as an issue. In practice we now utilise as part of our annual DSE assessment process a kind of satisfaction survey and apply the HSE guidelines in that 80% of occupants are seen as a reasonable limit for the minimum number of people who should be thermally comfortable. This has worked for us as a great benchmark over the last twelve months and surprisingly our figures do suggest that 83% of staff are in general content allowing managers to focus on more pressing H&S issues.
We take a similar approach in our HQ, which instead of air conditioning has 'cool beams'.
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Rank: Forum user
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It seems this is a normal day in every office with / with out air con..i feel for you.... dammed if you do ..dammed if you dont... but one bodge job we did to eliminate the draughts was to put some card attatched to the roof to prevent the draughts blowing directly onto people...it still blows out but not downwards..not pretty , but effective on the draught issue.. as for temp we started at 18 degree and went up 1 degree daily and waited to see when most complaints stopped ...21 seemed the best for us..once the fuss had died down the moaning and groaning stopped we moved on to more important things..like the world cup lol...good luck
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Rank: Forum user
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I'm surprised that no one seems to take this matter seriously. In Germany we are suffering (and enjoying) one of our hottest summers and working in an air conditioned building can bring it's own problems. AC units which reduce the temperature in the workplace 6K lower than the outside temperature is believed to cause health problems which could result in colds and cold like symtoms. This paticularly affects less robust staff and has a knock on effect to productivity when those members of staff take time off due to illness.
I don't think safety advisers should just shrug this off as workers complaining because they alway's complain. I would recommend that indoor temps are no more than 6K lower than outside temps and I would suggest that you listen to the complaints and react accordingly.
Manny
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Rank: Forum user
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Clairel wrote:Welcome to the world of offices.
No air con and everyone is too hot. Air con installed and people are too cold.
I can guarantee it won't matter what you do but people will still complain.
And then they pull the health and safety card.
If it's within the legal limits then they can't pull that card.
However, you do have to consider the philosophy of keeping people happy (not just compliance in the law).
Have a meeting with H&S, FM, and a couple of the main complainers and sit down and discuss the options and then they will hopefully see the reality.
I have 'water too hot' and sunlight too bright' issues at the moment. Meetings meetings meetings......
I wouldn't suggest that as long as "it's within the legal limits" your backside is covered! Imagine sitting in an office at 19c and then going outside into 35c. It's a recipe for disaster.
Manny
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Rank: Forum user
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So Manny if the outside temp is 35 degress are you saying you would make employees work in temp of 29 degres all day Ie 6k lower than the oursite temp...surely that will bring more complaints / illness than a temp of around 19-22?
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Rank: Forum user
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Pato (sorry but I don't know your real name),
As I mentioned in my post health probems may occur when differences between temps are more than 6k. You may have a few complaints in the short term but you will have less chance of your personnel being absent due to ill health caused by abrupt change in temperature.
My advice is based on current scientific findings which are available on the website of the Federal Agency for Occupational Health and Safety within Germany (www.baua.de). The following publication is possibly the most relevant: http://www.baua.de/cae/s...ationFile/47117/Gd45.pdf
Manny
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Rank: Forum user
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Pato (sorry but I don't know your real name),
As I mentioned in my post health probems may occur when differences between temps are more than 6k. You may have a few complaints in the short term but you will have less chance of your personnel being absent due to ill health caused by abrupt change in temperature.
My advice is based on current scientific findings which are available on the website of the Federal Agency for Occupational Health and Safety within Germany (www.baua.de). The following publication is possibly the most relevant: http://www.baua.de/cae/s...ationFile/47117/Gd45.pdf
Manny
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Rank: New forum user
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Scotsgirl,
I sympathise with you, I have had the same issues since we moved a large number of people into a new, open plan office in 2005.
I will state that we do not have "air con", a misnomer which I feel a lot of people use, but ours is an air handling system (apparently known as "comfort cooling) which has the ability to either heat the incoming air (a mix of fresh and re-circ), cool that air permanently, cool it automatically as required by internal temp or just blow it by means of the fans. In all three cases, the fans can be set to high/medium/low.
(In a nut shell, true "air con" actually reduces the temperature of the incoming air to well below ambient, then heats it up again to the desired set temp as well adjusting the relative humidity. Very costly and not much favoured these days).
The air, warmed, cooled or natural, is supplied through swirl vents which have been indepenantly surveyed for the velocity of delivery, less than 1/2 metre/second at head height well within design specs. "Stale" air is exhausted by means of honeycomb grills in the ceiling.
To cut a long story short, despite having had the whole system surveyed and tested, we still have those who feel a "draught" when seated below the swirl vents, some are too hot, some too cold whilst others are perfectly happy. The problem is both seasonal and time-of-day related, hotter in the afternoon is the general census which stands to reason given the amount of heat an individual generates, that heat gradually building up during the morning despite the installed and expensive (and in my honest opinion - a waste of money!) air handling system.
There is never going to be an easy solution, other posters have summed up human nature.
I wish you luck!
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Rank: Forum user
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Hi manny , i don't doubt the scientific evidence thats backs up your point , and wasn't trying to be flipant or dismisive of your points... but u must agree also that having staff working in high temps of 29k can also have adverse health effects
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