Correct me if I'm wrong but I don't think this is a new requirement - if you need hearing loops in order to provide your service to all your customers, then you would already have to install them and keep them in working order under the existing Disability Discrimination Act. If they don't work they aren't any good! You have to make the assessment of what you need to provide, it depends on the end result (the public being able to access your service) rather than there being a list of specific things you must do. I suggest that rather than get bogged down in the details of hearing loops, you arrange an access audit of your company - there are consultants who do this and can advise you on what you actually need. Steer clear of equipment suppliers who say that under legislation you must have this or must have that - they are rarely telling the real story. I've even seen a flyer that claimed that under new legislation, all fire exit signs must include Braille - complete rubbish!

Thanks thus far for all answers, but the way i am looking at it at the moment is purely and simply from the Maintenance of the equipment point of view and if this is required to conform to the new regulations i mentioned? Alan

I'm surprised this government went through with this act. With all the moaning about costs and red tape to business I've been reading about