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ivorheadache  
#1 Posted : 04 February 2011 07:54:56(UTC)
Rank: Forum user
ivorheadache

Happy Friday everyone!! Would like some opinions on this please on a very grey area. An Estate Agent showing a customer (potential buyer) around a vendor's house. The customer slips and and injures themselves. Assuming the injuries fall within the criteria, is this RIDDOR by the Estate Agent? Thanks if anyone can help.
xRockape  
#2 Posted : 04 February 2011 08:45:37(UTC)
Rank: Forum user
xRockape

The agent is at work but not injured, the customer (the IP) I assume is not at work therefore not a RIDDOR unless of cause removed by ambulance.
Steve Sedgwick  
#3 Posted : 04 February 2011 10:09:15(UTC)
Rank: Super forum user
Steve Sedgwick

The IP is not at work The IP was not injured in connection with any work So it is nothing to do with the HASAWA or RIDDOR Steve
David Bannister  
#4 Posted : 04 February 2011 12:34:17(UTC)
Rank: Super forum user
David Bannister

Steve, I rarely comment on RIDDOR threads but in this case I suggest that you may be mistaken. The Estate Agent's job is to show properties to customers and to escort them around the property. They were working in the customers house. It could be the case that the work activity resulted in the incident and injury. Thus any hospitalisation of the customer may become reportable. Just serves to highlight the idiocy of RIDDOR and why many numbers derived are meaningless!
ivorheadache  
#5 Posted : 04 February 2011 12:38:55(UTC)
Rank: Forum user
ivorheadache

thanks for the responses so far. The last post sums up my concern. The estste agent has invited IP to visit the address. Another scenario could be that the estate agent was not present and the IP was being shown around by the vendor. Would this make any difference?
David H  
#6 Posted : 04 February 2011 13:26:12(UTC)
Rank: Super forum user
David H

Not reportable under RIDDOR. But the Estate agent acting with - and on behalf of the vendor - has a duty of care to ensure things are safe before inviting a client along to visit. David
Murray18822  
#7 Posted : 04 February 2011 13:28:28(UTC)
Rank: Forum user
Murray18822

The house is neither in the ownership or under the control of the Estate Agent - it's a domestic premise!!
David H  
#8 Posted : 04 February 2011 13:33:20(UTC)
Rank: Super forum user
David H

Owner or occupier still has a duty of care to anyone connected to it. The estate agent is acting on the behalf of the occupier David
teh_boy  
#9 Posted : 04 February 2011 13:42:21(UTC)
Rank: Super forum user
teh_boy

My second ARGGHHHH of teh day :) and it's stress down friday! - I again 100% agree with stuff4blokes and like him would normally run away from these threads :) I can't format this in away that is readable FROM: http://www.hse.gov.uk/pubns/priced/l73.pdf Page 18 WHAT. Death, or injury requiring removal to a hospital for treatment (or major injury occurring at a hospital): of a person who is not at work (but is affected by the work of someone else), eg a member of the public, a student, a resident of a nursing home WHO IS DUTY HOLDER The person in control of the premises where, or in connection with the work at which, the accident causing the injury happened: - at the time of the event; and - in connection with their carrying on any trade, business or undertaking
Murray18822  
#10 Posted : 04 February 2011 13:54:36(UTC)
Rank: Forum user
Murray18822

i doubt very much if it could be argued that the Estate Agent has 'control' of the house for the purpose of the HSWA
SteveL  
#11 Posted : 04 February 2011 13:55:42(UTC)
Rank: Super forum user
SteveL

Is the estate agent at work carrying out his business.
teh_boy  
#12 Posted : 04 February 2011 14:22:44(UTC)
Rank: Super forum user
teh_boy

Murray18822 wrote:
i doubt very much if it could be argued that the Estate Agent has 'control' of the house for the purpose of the HSWA
So who is? I can't see how they can't be, but happy to be proven wrong....
Murray18822  
#13 Posted : 04 February 2011 15:08:45(UTC)
Rank: Forum user
Murray18822

This is a domestic premise in the ownership of the vendor. Cannot see how the Estate Agent could have any control over the premises. 'Control' as I understand would imply that they are responsible to some degree for the management and condition of the premise which the Estate Agent clearly does not.
Heather Collins  
#14 Posted : 04 February 2011 15:23:34(UTC)
Rank: Super forum user
Heather Collins

I don't think we have enough information to make the decision. Assuming that the injured person was taken directly to hospital as a result of the accident, then the decision as to whether this could be reportable hinges on whether it was "arising out of or in connection with work". I suggest that in a domestic premises it's unlikely that the cause of the slip / trip can be considered as such, unless the Estate Agents were having the house refurbished or cleaned or something similar and this lead directly to the accident.
teh_boy  
#15 Posted : 04 February 2011 15:24:36(UTC)
Rank: Super forum user
teh_boy

Murray18822 wrote:
This is a domestic premise in the ownership of the vendor. Cannot see how the Estate Agent could have any control over the premises. 'Control' as I understand would imply that they are responsible to some degree for the management and condition of the premise which the Estate Agent clearly does not.
They may not have 'control' in the sense you are thinking, but they have control over the tour... They do not have to take a client to a house with holes in the floor, loose needles, and an aggressive dog! I would expect them to inspect properties and decide they are suitable for a client to tour? If I visit off my own back then it is clearly not work related, as soon as I put my trust into someone who is trying to make lots of money there is IMHO a clear DoC! maybe I am being stupid, it's Friday, roll on the weekend...
Murray18822  
#16 Posted : 04 February 2011 15:38:12(UTC)
Rank: Forum user
Murray18822

Thinking of exteremes rarely contributes to a rational argument. Estate Agents inspecting every property? Doubt it. If the viewer wants to take that risk then surely that is voluntary. Any way enough said from me - it's Friday and I'm off for weekend. Bye all
bob youel  
#17 Posted : 04 February 2011 15:40:10(UTC)
Rank: Super forum user
bob youel

the terms 'controller' - 'undertaking' has a far wider meaning than most think - I would RIDDOR [if the event fits RIDDOR] as the 'undertaking' was a viewing not the whole house and all its parts and the 'controller' of that viewing was the employer not the owner - the person who was hurt was invited in by the employer not the householder - the event was hurt by the unployer undertaking his business activities The house holder has another type of duty and liability
Nick House  
#18 Posted : 04 February 2011 15:55:56(UTC)
Rank: Guest
Guest

Slight change of scenario: Substitute 'Estate Agent' for 'Lettings Agent'. The area would IMHO then become less grey - especially if the LA was also the Managing Agent.
Canopener  
#19 Posted : 04 February 2011 19:19:47(UTC)
Rank: Super forum user
Canopener

Firstly could I try and knock on the head the suggestion that going to hospital by ambulance (#2) is part of the criteria for reporting under RIDDOR? It isn't! The criteria for reporting for people not at work are (paraphrased) if they are taken from the scene of the accident DIRECTLY to hospital by WHATEVER means (on a sledge pulled by an Alsatian if you like!) AND the injury arises out of, or in connection with work. (see para 45 of the RIDDOR guidance - it doesn't mention sledges in fairness) I'm with Heather. I don't believe with the information that we have in front of us that this is reportable. IF someone visits my house, to view it without an estate agent (as is normally the case) and has a similar accident would it be reportable under RIDDOR. I suggest NOT (ok it isn't!) and nor do I think that RIDDOR was ever intended that it should be. So, the same person wants to view my house and I can't be there to let them in, so I allow the estate agent to do that for me. Same accident happens. Reportable? Wouldn't make much sense to me! Are they really in control of the premises? I suggest for the main part, probably not. I suggest unlikely to be reportable, and suggest that this was not what RIDDOR had in mind either. Happy to be wrong though.
Bob Shillabeer  
#20 Posted : 04 February 2011 20:45:24(UTC)
Rank: Super forum user
Bob Shillabeer

Heather/Phil you are quite correct RIDDOR was not intended for reporting such accidents because there are far to many variables involved. Duty of care is a common law requirement and if the IP does decide to take further action it would be under common law not legislation. I would not report it under RIDDOR but keep a record /investigate in readyness for any legal purpose.
bob youel  
#21 Posted : 05 February 2011 11:16:36(UTC)
Rank: Super forum user
bob youel

*If somebody gets hurt in a private persons home [the owner] where they are invited in by the owner and 'controlled' by the owner the private person may claim towards the owner but as the owner is not at work the the owner has no RIDDOR reporting duties - If the owner was showing somebody around who was sent etc by a company that they [the owner] have commissioned again the owner has no duties; but;- The situation described was different!; a person was invited into a *place [could have been a football pitch / a factory [open or closed - with the owner there or not] by a business as part of their [the selling agents] undertaking and 'controlled' by them e.g. if the viewer asked to view the loft would the viewing agent have let them [without prior arrangements], no they would not so they are controlling them, a business who have duties in law e.g. to report via RIDDOR. IT does not matter what that place was nor who ownes it or if the owner was present as teh business was managing the situation and not the owner! Just some thoughts
Canopener  
#22 Posted : 06 February 2011 10:07:25(UTC)
Rank: Super forum user
Canopener

I really can't help but feel that this kind of scenario isn't what RIDDOR was intended for. I suggest that it really is about accidents at work and those genuinely related to work; and for those not at work, where the carrying out of a work activity, or a failure to provide or maintain a 'safe' workplace was the CAUSE of the accident. The 3 key factors are set out in para 34 of the guidance. The fact that the estate agent is working or conducting an undertaking is IMHO something of a red herring. You could of course ask the ICC, and you might well find that they say that it is reportable, although slightly paradoxically that doesn't mean that it is, and I suspect many will understand my reason for saying that! I suggest that it isn't reportable, but that you have nothing to lose by doing so. Now I'm going to be a 'little monkey'. Forget the estate agent. What if the owner had permission to work from home for a few hours, for the purposes of allowing a viewing by a prospective buyer; and the same accident happened? Only KIDDING! Right, if I don't get the hoovering done I'm for it!
ivorheadache  
#23 Posted : 06 February 2011 11:00:51(UTC)
Rank: Forum user
ivorheadache

Wow, I did not think this question would generate such a response. Amoungst other things I spent most of my Friday investigating this accident and finding more facts. I put the question up Friday morning as a general question in case it became RIDDOR. I see from the responses that this is not clear cut. I now know that in this case IP did no go to hospital. Therefore I will not RIDDOR. Many thanks for all the answers you have given. I can see that some of you have really looked into this in detail which I really appreciate. I think that this all boils down to "was the estate agent in control of the veiwing?" As we do a lot of work with Estate Agents, the scenario above will no doubt raise it's head again at some point so the responses you have given to this will be invaluable. Ivor
bob youel  
#24 Posted : 07 February 2011 08:10:59(UTC)
Rank: Super forum user
bob youel

As Phil R and others have already stated RIDDOR was not designed for this type of situation as most law [asbestos etc] is not but more and more we are creeping towards covering all situations As for the 'kidding' situation - this is the type of thing that happens all the time and a very good barrister would be needed to put the liability at the feet of the 'domestic' persons employer who had let their staff have have a few mins to work at home to accommodate the viewing but this may not stop certain types trying a claim
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