Rank: Forum user 
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My company operate a facility where we host data on behalf of customers. This, occasionally requires the customers employees to carry out work at the location and, sometimes, involves lone working if the job only requires one person - work involves repairing or installing servers (we provide a server lifter and training). We have the usual procedures in place: visitors signing in, permit to work (for high risk activities), on-site security and/or location manager, CCTV, local induction, visual and audible fire alarm warnings, the employees involves have taken part in our fire evacuation etc etc. However one customer is pushing for us to install a man-down type system (wrist bands seem to be the preferred option) in the event of injury to one of their employees - what would anyone advise me to consider in this situation. In the interim, I have asked the customer to provide a lone working risk assessment
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Rank: Super forum user
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In this situation I would review my risk assessment with regard to Lone Working and if satisfied explain the procedures etc to the customer. I would also expect the customer to provide something like this if they have a concern or want to go above and beyond. If our staff go into a customers site I expect our managers to manage the situation with regard to Lone Working using our policies and the site procedures appropriately.
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