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near miss/dangerous occurrence reporting cards and equipment
Rank: Forum user
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Folks
We are looking to introduce near miss/dangerous occurrence reporting into the company. We tried last year, however it wasnt a sucess. We set out the forms, however nobody wanted to be bothered to fill them in. We have since had some health and safety raining carried out in order to improve the culture. Can anyone give me some advice on how to make this a sucess i.e. letters to employees.
Also could you tell me were I could get something like a near miss reporting station i.e. crd holders, poster and storage facility for cards. Is there something you can buy.
Finally is there safety handbook which you can buy which cover enginnering and the dos and dont etc i.e. welding, cutting etc.
Ed
Many Thanks
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Rank: Super forum user
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How about incentivising the reporting; one 'raffle' ticket per report? Monthly draw for a cash prize.
Could you make it easier to report? How about an online form or even an app for the phone? You could allow reporting by text message. Or, to make it really adventurous, give a prize for the most innovation or obscure reporting method (carrier pidgeon, paper plane, tied to a brick and thrown through the H&S office window....)
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Rank: Super forum user
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M, I really wish I had written that last line re the brick. A work of art.
Eddy,regarding the reporting. How about changing the report from 'near miss' to 'ways to improve safety'? That way the office can decide what is and what is not a near miss and the 'reporter' as M said, gets a reward for making the site a safer place to inhabit. Winners all round?
Z
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Rank: Forum user
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We designed a card to input near miss, unsafe act, dangerous situation and the proposed corrective measure(s) and sent to h&s to avoid conflict between employee and superior. The situation was discussed with the concerned Line Manager / superior without naming the employee for prompt analysis / action in certain case. A committee met every two weeks to award points.
The first year we addressed lots of non conformance but during prize ceremony, the three winners were qualified with all sort of nicknames....even from losers.
Don’t forget that if you have peanuts to give you will get only monkeys...
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Rank: Forum user
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Hi
Take a look at the behavioural change initiative rolled out early june for the rail industry.
www.help.closecallsystem.co.uk
In a nutshell within the rail industry the term "near miss" is only applicable to incidents involving on track plant or trains.
So what us H+S pro's term a near miss has been catogorized as a "close call"
This is an absolutley brilliant initiative with various routes to reporting the close call, explanations why every one needs to buy in to the idea adn a really simple process.
I would say if nothing else take a look and maybe you can crib a few ideas.
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Rank: Guest
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Eddy
Your statement:
'We are looking to introduce near miss/dangerous occurrence reporting into the company. We tried last year, however it wasnt a sucess. We set out the forms, however nobody wanted to be bothered to fill them in. We have since had some health and safety raining carried out in order to improve the culture. Can anyone give me some advice on how to make this a sucess i.e. letters to employees.'
suggests several indications of conflicting messages to employees and managers. Positively the reference 'improve the culture'; less so, the references to 'couldn't be bothered to fill the (forms) in' and 'letters to employees'.
Enormous volumes of research indicate that more than random incentives are needed to 'change the culture' to one of consistently safe performance. Unless the performance of all managers at every level
is assessed on a basis that includes the quality of safety for which they are personally responsible, there's no reliabile statistical basis for predicting any consistent level of near misses/hits or of reporting.
While Lojikglos is right to refer to a behavioural change initiative, you're more likely to grasp the essentials from either research reports in the Journal of Safety Science or explanatory guides to behavioural safety by Dom Cooper, CFIOSH, C Psychol or by E Scott Geller. They set out the evidence about the mechanisms of thinking, observation and conversational feedback associated with stable levels of comparatively low safety incidents, high quality and of qualities of self-esteem, empowerment and inclusion higher than in railways.
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Rank: New forum user
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We have just introduced a near miss reporting system at my work. The previous system was not capturing the low-level stuff towards the bottom of the bird triangle. I actually found a good system on another site within our company so it saved a lot of work. Perhaps you could do the same. The best advice I can give is make sure the form is simple and short, ours is on 2 sides of an A5 card. If it's not a lot of work you are more likely to get replies. Also make it easy for the employee to send it to you, we put it in the internal mail without an envelope. Staff can also submit the card without putting their name on it.
When we introduced it one of our senior managers delivered a short presentation to team leaders, we gave them each 3 cards and asked them to go and explain the new system to 3 others and give them a card and encourage them to fill it in. We placed cards at various locations around the site, put up posters and wrote an article in our site newsletter. We also encourage people to fix the problem themselves and just tell us how they did it on the card. Where they can't fix it themselves we give them feedback.
So far we haven't had a huge number of cards back but they are coming in fairly steadily. The system has only been running for about a month and a half but we have already noticed a trend for people forgetting to wear their hearing protection in noisy areas so have already seen benefits even without many returns.
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Rank: Super forum user
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Im suprised that there seems to be many who have just introduced near miss reporting systems. The rail industry introduced them many years ago, perhaps as far back as fifteen years. The Rail industry operate a process called CIRAS. which works very well. It is a result of an inquiry that recomended a system for confidential reporting of all safety concerns, it of course has a filter to ensure any urgent reports are acted upon very quickly, and works very well. All that is required is a means of reporting that someone has a worry about how things are done, there is no wonderful means of doing that, it needs a simple process of saying I'm worried about a certain aspect of the process because I think it is unsafe. Tell the foreman or submit a written report is maters not, a process to raise a concern is all that is needed. As I say it concerns me that some companies are only just establishing a process to report such worries????
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Rank: Super forum user
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Ah I remember the good old DuPont STOP card system, many moons ago offshore.
My manager introduced them so well..... Write 5 unsafe acts/conditions or else!
How times have changed to open, honest reporting... well in most industries!
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Rank: Super forum user
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Don't call it "near miss" - that has a whole connotation of admitting or blagging that the employee or someone else got it wrong.
Don't use the term "Dangerous Occurrence" - a prescribed RIDDOR term, you want to avoid confusion there.
Throw out the negative connotation and accentuate the positives. Call it a suggestion scheme. Various incentives and random prizes. Don't limit it to "health and safety". Look at other efficiencies, waste management, environmental compliance etc.
Get employees involved from the start, go armed with some initial suggestions or particular areas of concern and ask them what sort of incentives they's like to see. An extra day off for a top prize maybe?
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Rank: Super forum user
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Eddy, we had some success with combining this into Quality systems. The good old corrective action request (if it still called that these days) scope was extended to include Safety Corrective Action Request or SCAR.
This worked better than any previous initiatives. The real test of such systems is, of course, what happens after the report is made. If people get any sense that they are ignored or cannot be persuaded that the action taken is the best risk reduction solution then the reports dry up very, very quickly. Avoiding that happening to safety reports was the best output of combining with quality. Quality defects do tend to get management attention far more readily than safety in many situations.
Awards or rewards have limited impact and can give some strange outcomes. You really need to test all the potential competition results very carefully.
As to your request for info re off the shelf systems, why not ask some employees to come up with ideas. What do they think would help to keep it "in view" and "easy to report". Also you should be spending time with the Supervisors and middle managers to check out potential sticking points and agree how reports will be handled.
good luck
p48
@bob I agree that near miss has been around for long time. I first came across it in the late 70's! And that thought means that there are many working in H&S today who were not even born then!! Was it Lord Denning who once said, "organisations don't have memories-only individuals do?" :-)
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