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cliveg  
#1 Posted : 30 August 2011 20:56:54(UTC)
Rank: Forum user
cliveg

Good evening,
Post Traumatic Stress disorder is a widely recognised consequence of being involved in distressing or shocking incidents. Clearly certain professions are more likely to be involved in dealing with such incidents, and there are recognised techniques that can be used to help defuse or limit the long term impact of such stress. An example would be Critical Incident Debriefing.

However, the use of such techniques is clearly not written into any legislation (unless you can argue otherwise), so what business case arguments would you consider using to either introduce such a service, or save such a service from the financial cutbacks?

Thanks
imwaldra  
#2 Posted : 31 August 2011 09:35:32(UTC)
Rank: Super forum user
imwaldra

My understanding, based on research done by the Post Office following violent incidents as sub-offices and reported at an IOSH conference a few years ago, is that a 'caring' approach by managers and others is all that is needed initially after most such incidents. Practical help to deal with any immediate issues greatly aids most people, as does the explanation that it is a normal psychological response to experience 'flashbacks' after any sudden and distressing event.

Only if such symptoms persist for longer than a week or so is any form of spacialist assistance recommended. The commonly seen media reporting that individuals have been offerred 'counselling' immediately after a sudden fatality is not an effective post-incident response. See the box on p8 of the IOSH guide 'Learning the Lessons' for more details - you can download it from the 'Information and Resources' area.

The NICE guidelines referenced in that guide might help your case to avoid cutbacks, provided what you currently do is aligned with them?
Clairel  
#3 Posted : 31 August 2011 09:50:50(UTC)
Rank: Super forum user
Clairel

I don't believe in the one size fits all to such things. Although we tend to preach 'talking about it' to everyone as a way of coping and dealing with traumatic incidents, in fact that is not everyones preferred method of coping. Some people cope better with just putting it behind them and not talking about it. So for me having a blanket approach and saying everyone neneds to face it head on may help some but may also actually make it worse for others.

Let it be known that a service is available for those that request it but don't subject everyone to facing something that they may not be want to.
RayRapp  
#4 Posted : 31 August 2011 09:52:41(UTC)
Rank: Super forum user
RayRapp

Working in a previous role (railways) I volunteered for a Trauma Support Group providing emotional first aid to colleagues involved in a traumatic incident. TSG members were provided with a 3 day course by Occupational Health and a trained occupational psychologist. The premise was that people affected by a traumatic incident would normally only require a 'buddy' to help them get through the initial period. This might be a friendly ear, taking them home, making them a cuppa and so on. If after a period of time the TSG member felt that more professional help was needed then they would refer them to an OH psychologist.

There was a pay off for the company for providing trauma support, in that it was more likely that the person affected would recover quicker and return to work, assuming they were off work, and work is often considered therapeutic per se - so I'm told.
TSC  
#5 Posted : 31 August 2011 10:12:41(UTC)
Rank: Forum user
TSC

On the legal aspect I would say the argument is back to Sec 2(1) HSWA74 and the focus on health, safety and welfare i.e. health and welfare affected by mental wellbeing.

Is the risk forseeable again dependant on your type of work and location, for me most definately due to the working environment.

As for the controls and services on offer, you cannot force people to use services but you can offer it and make it available, breifings on stress/PTSD etc that communicate the message.

But I do see your predicament.
pete48  
#6 Posted : 31 August 2011 10:18:12(UTC)
Rank: Super forum user
pete48

Clive, my comments may be a little out of date in this field. It was certainly the case that the clinical view of this type of support was let's say unconvinced. Some actually put forward a view that it can cause harm. Thus even in less strained economic conditions there was evidence to support not using the practice so now we are in more difficult times I am not surprised that it may be under review.
Having said that; where it has been / was used the key benefits claimed were very similar to those put forward for general workplace stress. Those were measurable reduction in absence rates, shorter absence periods etc. Improved team working. The other often quoted benefit is the less well defined phenomenon of employee well-being and the positive impact on employee loyalty, productivity etc.
Rather than me give you references that may be out of date (2001-2003) it may be better to research on it's use with the RCN or NHS sites as they have a good base of data and experience and may provide some firmer data for you,

p48
pete48  
#7 Posted : 31 August 2011 10:29:02(UTC)
Rank: Super forum user
pete48

And Claire's comment about not making it mandatory has just reminded me that one of the clinical concerns was around who made the decisions about relevance to any specific group, individual or incident. A one size fits all approach will be less effective and have a greater risk of harm.
Rather like going to the dentist; you may not want to go but you may need to go for your own health and well being. On the other hand there is little point in going to the dentist if you have heart problems.

Like most things it is not as simple as some providers would have you believe.

p48
Steve-IOM  
#8 Posted : 31 August 2011 10:38:35(UTC)
Rank: Forum user
Steve-IOM

Part of your Business Case maybe the potential savings in reduced time lost through ill-health
KieranD  
#9 Posted : 31 August 2011 11:31:45(UTC)
Rank: Guest
Guest

Cliveg

Reactively, the constructive comments of others applies regarding monitoring and offering specialist services of support qualitiatively.

The risks of not having a coherent policy in place are non-trivial. I say this not only from experience as a counsellor of survivors of a vareity of catastropic incidents, some of them fatal and involving prosecutions, but also with particular regard for the Tracy Ann Daws (v. Intel) case.

This turned from a case of work overload (as consistently argued not only by the claimant but by her manager) into a suicide attempt after fourteen (14) claims by Daws for valid risk assessment. The senior management, OSH and HR repeatedly failed to conduct a risk assessment with due competence . The Court of Appeal backed Daws' refusal to accept counselling as a suitable and sufficient form of response to her stress (although a competent risk assessment sho, recognised she had entered the stage of trauma not later than her third in-company request).

In terms of policy development, it's worth using the White Paper on Health and Wellbeing at Work published earlier this year by the BPS Division of Occupational Psychology. It includes economic arguments and can be downloaded free from their website. With adequate accounting, the economic case for appropriately designed and managed response is usually overwhelming.
KieranD  
#10 Posted : 31 August 2011 11:33:53(UTC)
Rank: Guest
Guest

Cliveg

Reactively, the constructive comments of others applies regarding monitoring and offering specialist services of support qualitiatively.

The risks of not having a coherent policy in place are non-trivial. I say this not only from experience as a counsellor of survivors of a vareity of catastropic incidents, some of them fatal and involving prosecutions, but also with particular regard for the Tracy Ann Daws (v. Intel) case.

This turned from a case of work overload (as consistently argued not only by the claimant but by her manager) into a suicide attempt after fourteen (14) claims by Daws for valid risk assessment. The senior management, OSH and HR repeatedly failed to conduct a risk assessment with due competence . The Court of Appeal backed Daws' refusal to accept counselling as a suitable and sufficient form of response to her stress (although a competent risk assessment sho, recognised she had entered the stage of trauma not later than her third in-company request).

In terms of policy development, it's worth using the White Paper on Health and Wellbeing at Work published earlier this year by the BPS Division of Occupational Psychology. It includes economic arguments and can be downloaded free from their website. With adequate accounting, the economic case for appropriately designed and managed response is usually overwhelming.
KieranD  
#11 Posted : 31 August 2011 15:19:19(UTC)
Rank: Guest
Guest

Cliveg

It occurs to me how you may need to consider how you write about the context of access to 'post-trauma' counselling in drafting a policy.

One context is where an employee is unable to make a rational decision and declines to access counselling. In such a situation, depending on the incident, a company may well have a responsibility to press an employee for assessment. I was faced with this with an manager who was a victim of a mid-air collision and later obliged to identify the corpses of his dead companions. He told me long after he had returned to robust health that he had decided how he was going to kill himself until the company's HR manager effectively obliged him to see me and he then felt positively curious about the prospect of counselling one-to-one and in a very small group of executive jobseekers, as he was unwilling and unable to return to demands of his previous job. The point is simply that on occasions the employer may have an overriding responsibility to ensure that the risk to the employee's health is controlled in a suitable and sufficient manner, even when the employee feels somewhat reluctant; this still enables the employee to decline the offer after a well-documented risk assessment by a person with the requisite competence. In this incident, had the employee carried out his intention to kill himself, the company would have been open to a hefty claim if they had failed to press him to have an assessment.

Another context is where a whole branch of a company is traumatised. This arose in an incident in which a very popular employee was killed on her way to work in a car driven by another employee (who was later prosecuted and convicted for dangerous driving). Group counselling was arranged at the start of the working day on two occasions for all interested employees; participation was on a voluntary basis.
cliveg  
#12 Posted : 31 August 2011 21:10:06(UTC)
Rank: Forum user
cliveg

Thanks to all who took the time to comment here, very useful & thoughtful posts.

I've taken part in and observed some of these debriefing sessions and appreciate that one size does not fit all. Sometimes the one to one concentrated sessions are more effective, but on other ocassions the collective realisation that one or two of their members were actually starting to fall apart despite the rough tough exterior was very helpful as it pulled them together to form a support group.

Perhaps the way forward is to more accurately identify those at real risk and target resources at them on a one to one basis.
Merv  
#13 Posted : 01 September 2011 17:40:52(UTC)
Rank: Forum user
Merv

My opinion - Leave it (them) alone. That should be the automatic fall-back choice. I have had a few (very few, fortunately) "traumatic" experiences in my life. I most certainly do not wish to bring them back to mind by "talking about it" I would much rather just forget it. Totally. I don't even wish to "deal with it".

Living over and over again a mind-scarring event can only, imho, rip open the scar and deepen the wound.

Some few people may not be able to deal with it and I agree with a previous respondant that a week or two is about right before offering counselling.

And how many of these jack-leg "counsellors" really know what they are doing ? And are not just repeating something they heard in a three-day seminar ?

Leave it.

Merv
KieranD  
#14 Posted : 02 September 2011 17:49:50(UTC)
Rank: Guest
Guest

Merv makes an interesting observation; sadly, it's only too similar to the ill-informed comments too often made about chartered safety and health practitioners in the media, about which the IOSH sees fit to express indignation and chagrin. To what extent can IOSH members reasonably expect to be respected when they show profound lack of respect for and understanding of extremely delicate and legally complex situations that commonly arise with PTSD?

To sidestep sharp practice, assessment of a possible PTSD sufferer should be conducted by a chartered psychologist in membership of the BPS Division of Clinical Psychology or, in work situations. of the Division of Occupational Psychology.

Optimal valid assessment may be conducted using the Posttramatic Stress Diagnostic Scale, published by Pearson. A technical validation study of this instrument is published in the journal 'Psychological Assessment', vol. 9, no. 4, pages 445-451, 1997, published by the American Psychological Association, available online in university libraries across the UK.
RayRapp  
#15 Posted : 02 September 2011 18:51:48(UTC)
Rank: Super forum user
RayRapp

Kieran

I don't know why you are getting on your high horse (again) with regards to Merv's comments, he is merely expressing an opinion. I may not fully agree with his comments, or others, but he is entitled to his opinion. I think you would do well to do less academic pontificating and to read other people's posts more objectively. Writing in plain English would also be advantageous to the uneducated like myself.

Good day.
Canopener  
#16 Posted : 02 September 2011 20:01:07(UTC)
Rank: Super forum user
Canopener

As others have observed, there is no 'one size fits all' approach and nor can there be. Surely as precaution's we all understand that each individual is an ............ individual. I certainly don't support the Merv approach, as it happens an approach that the Army have been castigated for in the recent ish past, and who have had to significantly change their attitude to PTSD.

I have to say that following a recent event that I have dealt with the counsellor that we used was very helpful and understanding. Perhaps she had done the 4 day seminar!

Ken Slack  
#17 Posted : 03 September 2011 00:11:08(UTC)
Rank: Super forum user
Ken Slack

The forces banned Critical Incident Stress De-briefing in 2000, as studies by top boffins showed that they had no significant value, and also could lead to psychological harm. TRiM was introduced and is now seen as a normal procedure and appears to work very well.

I have completed a Trauma Stress Management course in a previous incarnation, and attended many CISD's and I have to admit they never really did any good. Especially as most of them were carried out approx 1 hour after the incident when we were still on the emotional rollercoaster....
stevie40  
#18 Posted : 05 September 2011 12:10:32(UTC)
Rank: Super forum user
stevie40

cliveg - others have dealt with the pros and cons of such a service and I'll leave that to them.

You did mention the financial cost of the service as a factor. Have you spoken to your Employer's Liability insurer, perhaps through your broker?

A lot of insurers now provide rehabilitation services for people with physical injuries. What most don't realise is that this service can be used for treatment of psychological trauma as well.

We've offered assistance to witnesses of fatal workplace accidents and other similar incidents in the past. At the end of the day, the insurer benefits by hopefully reducing the severity of PTSD and associated lost earnings claims and the employer retains a valued member of staff.
cliveg  
#19 Posted : 05 September 2011 17:56:17(UTC)
Rank: Forum user
cliveg

Further research over the weekend confirms that one size is unlikely to fit all, and NICE have published a detailed report on it all that states that they don't like critical incident debriefing - but do support other treatments. Their view was that 70% or so will recover if left to their own devices, and this potentially does add weight to the option of targetting resources at those who won't cope - if you can identify who they are.
It does appear there are going to be some situations where group debrief's of some kind are the right thing to do, such as a fatality where a number of work colleagues were involved in the incident and the aftermath (though not as part of the cause).
I'll explore Stevie40's idea, I don't know what our insurer will provide, and we certainly pay enough for their services! Thanks for that one.
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