Rank: Forum user
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I am looking for ideas in how to streamline the recording of any identified non-conformances. We currently have seperate documentation for Incident Reporting, Internal Audits, Customer Satisfaction Surveys, 3rd Party audits, Head Office Compliance Audits etc. Basicaly there are roughly seven different procedures and documentation from our Integrated Management System that can possibly generate non-conformances. From this it can be difficult to keep track of teh actions neede to be taken so we have tried to compile a non-conformance/corrective action register but it seems that we are constanly dupilcating paperwork. Does anyone know of a simpler way to record non-conformances that cover most aspects of the management system and if and when the actions have been closed out?
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Rank: Super forum user
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We use an excel based spreadsheet to track entries, no matter where they originate in the varied systems, with a closeout box at the end of the line, colour coded to check that they don't stay as 'live' issued without control and a timeline for action to be completed. Cell background colours change at 7 day periods, Clear, Amber, Red
It meets our 9001,14001 and 18001 auditors needs, and ours.
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