Liddell - From your descriptions, I think the episode was a repeat of a programme I saw when it was broadcast about 18 months or more ago. I recall being intrigued by the dire deficiencies shown and also heartened by the reactions of the undercover boss. I guess the food hygiene and OS&H deficiencies were not that unusual and therefore, as you suggest, support a general case for proactive monitoring visits by appropriate senior people within organisations and also visits by enforcers [environmental health officers (EHOs) from local authorities or inspectors from HSE depending on the types of premises and activities involved.] From recollection I think the boss featured in the episode was very fortunate that the sole employee doing all the cooking, serving and washing up for numerous customers was being very diligent and hadn't quite got to the stage of saying "sod it" and resigning. To his credit the boss quickly weighed up the situation (though not difficult for anyone with a modicum of intelligence), and took appropriate action e.g. to get additional staff, tackle the reasons for the electrical deficiencies and arrange a long overdue clean-up of the kitchen and also appropriate training for staff. The extent and basic nature of many of the physical and organisational deficiencies shown in various "undercover boss" and "back to the floor" type TV programmes prompt a common question as to why they have occurred - probably complacent and arrogant or ignorant attitudes among line management in the organisations featured - and probably in various other organisations as well. Therefore, all the more reason why the top bosses of organisations generally should from time to time visit the metaphorical "sharp ends" alias "coal faces" of their organisations to see what conditions are really like for staff and customers!