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ianjones  
#1 Posted : 05 April 2012 10:37:47(UTC)
Rank: Forum user
ianjones

I am now working in a company where I can impact on Stress and I work together with HR to manage stress and we are looking together at ways to pro-actively manage stress and educate managers. In my previous 2 companies, it was very much a HR issue and was 'Hands off HS, what has this got to do with you? Haven't you got enough to do already?' I wondered what other peoples experiences are...
safetyamateur  
#2 Posted : 05 April 2012 10:43:28(UTC)
Rank: Super forum user
safetyamateur

It's a legitimate H&S issue, Ian. As with any of these things, we build the risk management tools for others to use. HR would certainly need to be involved in developing these things. Sounds like your current organisation is acting maturely with the joint approach.
Jake  
#3 Posted : 05 April 2012 10:51:37(UTC)
Rank: Super forum user
Jake

My opinion and experience to date are polar opposites! I believe stress is a H&S issue and one that a HS practitioner can effectively manage with joined up working with appropriate persons (including HR). My experience is that we don't get involved, which is a shame.
RayRapp  
#4 Posted : 05 April 2012 10:52:12(UTC)
Rank: Super forum user
RayRapp

Ian In my experience only the larger organisations tend to take stress seriously or at least are prepared to manage it. There is still a stigma associated with work related stress, as well as other complex issues like HR involvement. In this current climate I think even responsible organisations are probably putting it on the back-burner.
David Bannister  
#5 Posted : 05 April 2012 10:52:53(UTC)
Rank: Super forum user
David Bannister

ian, I don't really think that it matters, so long as the issues are effectively managed. Whilst stress is certainly a health problem and therefore a legitimate area of concern for anyone with health and safety management responsibilities (ie all managers), it is also very relevant to our HR colleagues, who may look at it from a different standpoint. Regardless of who takes the lead, all the available skills and experience should be brought to bear on the problem, if it exists. Given that adversarial attitude my response would likely be: "Thanks, that relieves me of a burden I don't need. Thank you also for recognising the size of my job".
achrn  
#6 Posted : 05 April 2012 11:01:39(UTC)
Rank: Super forum user
achrn

RayRapp wrote:
In my experience only the larger organisations tend to take stress seriously or at least are prepared to manage it.
Since (perceived) lack of control and lack of communication are both major risk factors in stress, perhaps the larger organisations manage it more actively because the small organisations don't need to. If the company comprises the owner and three others, no member of the workforce needs reassuring that he's more than just a faceless minor cog in the bowels of the enterprise, for example.
ianjones  
#7 Posted : 05 April 2012 11:04:14(UTC)
Rank: Forum user
ianjones

David Bannister wrote:
ian, I don't really think that it matters, so long as the issues are effectively managed. Whilst stress is certainly a health problem and therefore a legitimate area of concern for anyone with health and safety management responsibilities (ie all managers), it is also very relevant to our HR colleagues, who may look at it from a different standpoint. Regardless of who takes the lead, all the available skills and experience should be brought to bear on the problem, if it exists. Given that adversarial attitude my response would likely be: "Thanks, that relieves me of a burden I don't need. Thank you also for recognising the size of my job".
This i think was the issue with HR leading in that they looked at it from a reactive stand, asin absence management and how do we get him back to work, rather than what are the underlying issues and is there management, process or culture issues at work.
Xavier123  
#8 Posted : 05 April 2012 11:17:40(UTC)
Rank: Super forum user
Xavier123

My opinion is that H&S and HR generally need to work together - it is likely that control measures stemming from a decent risk assessment will fall within both remits. HR usually have a lot of good data too from staff surveys, absence management, management training etc. They're also ideal people to arrange focus groups and the like. However, in my experience, HR don't necessarily get the risk assessment approach to this subject area - needing to remove the stressors rather than just provide blanket control measures e.g. Advisory services and Harrassment Policies (not saying that such things don't help, just saying that they're not necessarily borne of genuine employee needs). So unless you've got HR bods who are very switched on to H&S, I always think the joint approach is best.
bob youel  
#9 Posted : 05 April 2012 11:19:01(UTC)
Rank: Super forum user
bob youel

I, after many years experience and holding down the position of Personal [now HR] manager in an international company for a long period, genuinely feel that this should be a H&S lead area using all other supporting elements as well but alas HR are keen in most companies to keep it to themselves, as they tend to do with all kudos areas and unfortunately HR in many many cases have no idea what H&S do Even the HSE's leads in the subject area did not involve H&S professionals very much when they took to the road to talk about the HSE management standards and when I asked the 'why' question of the HSE I was told that as HR is part of the senior management team they went with HR and did not even consider H&S!!! - another profile raising opportunity lost! Additionally I genuinely believe that in the average situation employees do not trust HR as they do H&S so the road is blocked before its even been opened! Its good to hear that a company is acting in a mature way best of luck to them and go with the flow!
NLivesey  
#10 Posted : 05 April 2012 12:06:48(UTC)
Rank: Forum user
NLivesey

'Walker Vs Northumberland County Council', probably the best place to start when stating that Stress is a H&S issue. I've just been doing some work for a family member on this issue and it's been an eye open in terms of the difference between what should be done and what is done to manage stress in the workplace with some company's. With the way things are at the moment I'd have to say that more focus should be placed on workplace stress prevention not less. It's an interesting and complex subject to get your teeth into thats for sure.
phargreaves04  
#11 Posted : 05 April 2012 13:07:35(UTC)
Rank: Forum user
phargreaves04

I do belief stress is not in the HSE / LA work plan as the issues can be complex and it is sometimes hard for an employee to show that factors outside work did not contribute to the stress injury,also quite often stress requires specialist input. Also again I belief the HSE have reduced the standards and more focus will be with human resources. That said I still think a joint approach is best, especially when looking at the legal side common duty, reasonably foreseeable etc.
ianjones  
#12 Posted : 05 April 2012 14:24:18(UTC)
Rank: Forum user
ianjones

phargreaves04 wrote:
I do belief stress is not in the HSE / LA work plan as the issues can be complex and it is sometimes hard for an employee to show that factors outside work did not contribute to the stress injury,also quite often stress requires specialist input. Also again I belief the HSE have reduced the standards and more focus will be with human resources. That said I still think a joint approach is best, especially when looking at the legal side common duty, reasonably foreseeable etc.
Sorry Phil, i dont quite understand your post, of course outside issues impact on stress, that is part of the problem but if someone is stressed at home and comes to work and it continues ... And if we are not specialists - who is? (I hope i can deal with complex issues) I cant see why HSE have reduced the standards, they have consistently flagged it up as one of the biggest issues which is why more and more HS advisors are becming involved and managers are realsing that it is their actions that maybe responisble for high turnover and low self esteem, bullying work practices ...
SpaceNinja  
#13 Posted : 05 April 2012 14:41:26(UTC)
Rank: Forum user
SpaceNinja

phargreaves04 wrote:
I do belief stress is not in the HSE / LA work plan as the issues can be complex and it is sometimes hard for an employee to show that factors outside work did not contribute to the stress injury,also quite often stress requires specialist input. Also again I belief the HSE have reduced the standards and more focus will be with human resources. That said I still think a joint approach is best, especially when looking at the legal side common duty, reasonably foreseeable etc.
Stress is one of the 5 priority inspection areas (or at least it was a couple of years ago, I'm not to sure about it at present). I can't see that there's been any particular reason for enforcement bodies to reduce their focus on this area. I agree it's an area that is not as clear cut as other areas of safety, but still that wouldn't really be a reason for the HSE or LA to not focus upon it.
phargreaves04  
#14 Posted : 05 April 2012 15:45:05(UTC)
Rank: Forum user
phargreaves04

SpaceNinja ianjones,this was what was explained to myself on a recent seminar I attended. And I agree that it becomes a problem when staff are stressed and bring it to work.Stress is not a medical condition or illness as such, it is however a set of symptoms, that can be brought on by change, conflict or constraint, what I mean by specialist input is managers that can be in a position to monitor absenteeism, communicate etc.
JohnV  
#15 Posted : 05 April 2012 16:43:55(UTC)
Rank: Forum user
JohnV

It would be interesting to find out (I'm sure the HSE etc have conducted research iin this area) whether Stress is managed better in large organisations or SMEs. I have worked in both, and there does not seem to be a pattern. Although large organisations benefit from having established HR, H&S and Occupational Health resource in-house, whether they take stress seriously or not, seems to be influenced by the prevailing culture at senior management level. Conversely in some small companies, a closer knit atmosphere helps in identifying the early danger signs sooner and dealing with them promptly before they lead to long term absence. A lot also depends on first line management and whether they are sufficiently alert to behavioural changes which could indicate a person in their charge is not coping.
ianjones  
#16 Posted : 05 April 2012 18:16:59(UTC)
Rank: Forum user
ianjones

phargreaves04 wrote:
SpaceNinja ianjones,this was what was explained to myself on a recent seminar I attended. And I agree that it becomes a problem when staff are stressed and bring it to work.Stress is not a medical condition or illness as such, it is however a set of symptoms, that can be brought on by change, conflict or constraint, what I mean by specialist input is managers that can be in a position to monitor absenteeism, communicate etc.
mate i am not having a dig but i think you need to look deeper at this stress is a recognised medical condition. have a look at the hse's excellent stress webspage http://www.hse.gov.uk/st...management-standards.pdf
ianjones  
#17 Posted : 05 April 2012 18:18:31(UTC)
Rank: Forum user
ianjones

sorry this is a better link http://www.hse.gov.uk/stress/research.htm
aud  
#18 Posted : 06 April 2012 00:28:34(UTC)
Rank: Super forum user
aud

Stress is not a medical condition. Stress exposure may cause physical responses and lead to illness. It's a bit like saying someone suffers from 'noise'. Excessive noise can lead to ill-health (NIHL). But noise is not the medical condition. HSE quote: "By the term work related stress we mean the process that arises where work demands of various types and combinations exceed the person’s capacity and capability to cope. Think of this as ‘bad work’. It is a significant cause of illness and disease and is known to be linked with high levels of sickness absence, staff turnover and other indicators of organisational underperformance - including human error." The most useful outcome from all the HSE research on stress is the line manager behaviour guidance. So - if one of the main causes of stress is manager behaviours, who - HR or H&S - is in the best position to influence, judge or sanction such behaviours? The 'hazard' of work-related stress (inducers) is identified at the general risk assessment or safety review stage, and as such would be advised on by H&S specialists, well versed in the HSE guidance. As with any hazard, the aim is to reduce impact potential in whatever ways are reasonably practicable. This is the occupational aspect of stress - think police officer, social worker, debt counsellor versus gardener, artist, personal trainer. However, where the main stress inducers appear to be either external (the individual) or from manager behaviours, this takes the problem into the arena of HR. Therefore the answer is BOTH, sometimes H&S sometimes HR.
KieranD  
#19 Posted : 06 April 2012 05:47:50(UTC)
Rank: Super forum user
KieranD

Ian The 'risk-based' entry point to stress management highlighted by Bob Youel (and Ragnar Loftstedt) is one critical starting point. Yet 'stress' is such a very diverse phenomenon that relatively few safety professionals have the competence to assess all stressors. For example - as the leading researchers on stress management indicate e.g. Earnshaw & Cooper (CIPD, 2001); Lamdar & Byford (Law Society, 2003), - major sources of stress arise from breaches of contracts of employment and complex forms of discrimination well beyond the level of training of safety professionals. Since damages in these areas, especially in relation to discrimination (for which there is no standard upper limit) are commonly far higher than for personal injuries, is the 'horses for courses' principle not in the best interests of all concerned? In that light, the alternative to H & S is not simply HR but also chartered/registered occupational psychologists many of whom do a lot of research-based interventions to prevent, channel and moderate stress as well as to control the impact of post-traumatic stress disorders.
RayRapp  
#20 Posted : 06 April 2012 08:17:28(UTC)
Rank: Super forum user
RayRapp

It is a moot point whether stress is or is not a medical condition. Stress is an ambiguous term as it can refer to both an agent and its consequences. However, since the seminal case of Walker v Northumberland County Council, the judiciary have recognised that 'psychiatric' injury has the same status as physical injury suffered at work.
safetyamateur  
#21 Posted : 10 April 2012 09:33:43(UTC)
Rank: Super forum user
safetyamateur

RayRapp wrote:
It is a moot point whether stress is or is not a medical condition. Stress is an ambiguous term as it can refer to both an agent and its consequences. However, since the seminal case of Walker v Northumberland County Council, the judiciary have recognised that 'psychiatric' injury has the same status as physical injury suffered at work.
Not sure it is moot, Ray. Stress is a state that may or may not result in illness/injury. It's a hazard, like a spilt drink on a vinyl floor. The spilt drink isn't an illness/injury.
NLivesey  
#22 Posted : 10 April 2012 09:57:07(UTC)
Rank: Forum user
NLivesey

The important element that needs to be remembered is that stress comes as a result of pressure, whether that be work based or personal. To address the issue of stress there needs to be an understanding of what the potential pressures are and how that pressure is managed. So, excessive pressure can cause stress, stress can cause other medical conditions. With that being the case I would say that excessive pressure is the hazard that needs to be used to carry out the stress RA. Nit picking possibly but important to understand none the less.
RayRapp  
#23 Posted : 10 April 2012 11:40:15(UTC)
Rank: Super forum user
RayRapp

'Not sure it is moot, Ray. Stress is a state that may or may not result in illness/injury. It's a hazard, like a spilt drink on a vinyl floor. The spilt drink isn't an illness/injury.' safetyamateur, that's why I commented the term stress is both the agent and its consequences. There are many definitions of stress, but none that are universally accepted.
Xavier123  
#24 Posted : 10 April 2012 11:55:07(UTC)
Rank: Super forum user
Xavier123

I second Nlivesey on pressure being the hazard. Its pleasing to note that we all are in agreement that workplace pressures of the nature that feed into stress are best handled by a range of people, including ourselves. On a note about HSE/LA priorities earlier - check out the 'low risk office risk assessment' on the HSE website and see what that has about stress. Its very poor and the management standards approach is not mentioned. 'Offices' can quite obviously vary from a small 2 man job up to 1000's with significant potential for stress. The dangers of arbitrarily describing a premises as low risk are again flagged up... Stress has very much been downgraded (as have most occ. health subjects) and if the HSE didn't serve IN's before on this subject, they certainly aren't going to be doing so in the near future. Totally and utterly wrong in my opinion to move focus away but nonetheless the Government appetite for action in this area is clear....and the HSE are not providing such clear direction on topics to LA's anymore either.
Ken Slack  
#25 Posted : 11 April 2012 11:50:21(UTC)
Rank: Super forum user
Ken Slack

Stress management needs collaberation between H&S & HR in my opinion, for one it is very likely that H&S will be tasked with creating and carrying out risk assessments. HR own the employees contract, so as such own any controls that would be put in place to manage the stress. As a H&S pratitioner I wouldnt be able to change contractual agreements, or have the time to manage staff absences, best leave that to those who know..... K
Victor Meldrew  
#26 Posted : 11 April 2012 15:16:09(UTC)
Rank: Super forum user
Victor Meldrew

In my experience it very much depends on what is / has caused the stress & what is the perceived solution. A recent case I was asked to get involved with related to an employee having a period of time off work - when he returned to work he was no longer a 'he' if you get my meaning. The male employees wouldn't let him/her use the Gents & the female employees wouldn't let him/her use the Ladies - result is that he/she goes off work with stress. My solution, not surprisingly; contact HR, as there are obvious other issues with pay, social security, pensions etc. Would any of you out there disagree & subsequently got involved? I certainly don't think its an H&S matter to 'fix'.
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