Hi Martin.

There are a variety of specialist training companies who can provide such training - not sure who's operating in your part of the world, though Google's a marvellous thing ;-)

Depending on resources, I know that some organisations also work with their local health board on this matter.

Any level of training required for staff very much depends on assessment of need - I presume it has been identified that support with aggression/challenging behaviour is part of individual client needs?

Happy to chat more - pm me if you want.

Cheers

S.

The training to which you refer is known as Conflict Resolution Training and involves no hands on or breakaway techniques.
It is delivered to front-line staff in your local NHS Trust and their Training Department may be able to provide or put you in contact with a provider.
Hope this information is useful.

Hi any such behavioural management system should be accreddited by BILD. there are several different systems that all follow the same basis. they work on managing the trigger points to avoid challenging behaviour in the first place and provide interventions to deal with any residual problems. we use a system called scip ruk and as with the above poster am happy to have a chat if you would like.

Martin#1

If you want reliable valid information about 'the level of qualification required' for the kind of treatment you refer to, check the requirements for regisration as a clinical psychologist with the Health Professionals Council. www.hpc-uk.org

HPC registration not simply requires graduate and post-graduate degrees in applied psychology but also at least 3 years' professional supervision pre-registation, documented continuous professional development and commitment to the HPC code of ethics which includes acceptance of openness to inspection of practice and client records. Many HPC-registered psychologists are also chartered members of the British Psychological Society, the internationally recognised authority on psychological research and applied science.

Martin, I read some of the replies you have been given.
The fact is there are many group offering deescalation training as a stand alone course.
I am qualified by 2 sources including the British Self Defence Governing Body to deliver this type of training.
I'm not looking for business but I'll help steer you in the right direction if I can.
Try contacting the NHS, Local Constabulary or the Prison Service.
I would also suggest a SIA accredited training center or any other group dealing with aggression as a front line profession, just be clear with what you are looking for.
National Demolition Training Group sometimes runs a conflict communication course for it's supervisors.
I wouldn't look for Psychological Groups for training, they may help you understand why the people are angry, I'm not sure that'll help with front line aggression. I would also avoid the Okay-Corral style training based on Eric Bere's Transactional Analysis as this is purely prescriptive and not fit for purpose.
Contact me if you require further information.
I hope this is of help.

Can recommend Maybo as they have a number of courses they run (including a 5 day train the trainer so you could have your own course where the trainer receives City and Guilds qualification on successful completion of the course).

Feedback from our staff has been very positive with most stating they really enjoyed the day.

Absolutely agree Bob!
I am a registered nurse for persons with learning difficulties. I used to teach staff using a fantastic pack called "Understanding and responding to difficult behavior. "Unfortunately an old collegue borrowed it an never gave it me back but Im sure you could source a copy.
Its specifically aimed at persons with learning difficulties but be aware that you may not like what it finds as some of the root causes! and in my view this issue cannot be looked at in Isolation without looking at whether the staff have had any service value base training / education. This is known as Social role Valorisation. Until you have looked at this you will have no chance of developing strategies for de-escalation etc.
Regards Steve