Rank: Forum user
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Hi all
I just wondered how many of you out there provide your staff with additional or specialist DSE equipment? E:g ergonomic mice/keyboards etc?
We provide all staff with the minimum requirements-adjustable chair, document holder (if needed) standard keyboard/mouse & footrest if required.
In the past we have had the luxury of being able to provide staff with alternate equipment such as a vertical mouse or split keyboard. We are on a cost cutting exercise and my argument is that as long as we provide the minimum requirement we will be compliant with the DSE regs. My manager believes that if someone asks for a different style of mouse we have to provide. ( We would however provide if it was on a medical recommendation). I'm just trying to explain to her the difference between the "must have" and the "nice to have" DSE equipment.
any comments welcome
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Rank: Super forum user
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Mike
I respectfully suggest that as long as managing risks associated with DSE dwells mainly on equipment and polarising 'luxury' and 'cost-cutting', you risk wasting time and energy in a quagmire.
As a safety ergonomist, I very much advocate adapting the work environment to legitimate needs of the user but the adaptation to DSE (and many other kinds of interfaces) is just as much about information, guidance and micro-fitness exercises as it is about hardware.
For example, while you state that 'My manager believes that if someone asks for a different style of mouse we have to provide', this is, of course, a legitimate opinion, but what kind(s) of evidence supports it in relation to the 'so far as reasonably practicable' principle of risk management is concerned?
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Rank: Super forum user
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I agree with Kieran
We identify staff who are having problems with their workstations and supply them with whatever they need. Cost does not really come into it-and we are a public sector organisation where money is tight. If you identify an employee as requiring extensive modifications to their workstation and but decide that the ‘standard kit’ is all that they are going to get and they develop any long term Upper Limb Disorders as a result then your bosses will be liable for damages which will probably add upto more than anything that you might have saved on buying the DSE equipment in the first place. If you want to see more look at http://www.humanetechnol....co.uk/wruldii/intro.php which gives you a list of legal cases relating to this sort of thing.
Essentially you will find that employers that do nothing get done and employers who do everything that is reasonably practicable get off. Which is as it should be.
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Rank: Super forum user
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Hardware is only one element (training & supervision on use of the applications (software) and postures are often ignored). Whilst there is a perceived 'standard' mouse as supplied by the PC manufacturer, there is no such thing as a 'standard' hand - other sizes of mouse are readily available.
People do suffer from carpal tunnel etc. and need special consideration.
I do wonder though why so many employers will happily focus on the detailed needs of office workers whilst wholly ignoring exactly the same issues for those driving at work - even when they've more drivers than DSE users!
Is it a case of 'no specific Regs - no action'?
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Rank: Super forum user
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Yes Ron
Although we have more office workers than drivers, management has never had any problems with us dealing with DSE issues. For driving it has been a more uphill struggle. Partially this is because there is no specific regulations, partially cos the staff doing the driving are ‘out of sight, out of mind’ and partially because driving is regarded as an everyday normal activity and using a PC is ‘work’.
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Rank: Forum user
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We provided a pregnant colleague with an ergonomically adjustable chair once at a cost of £270.
Can you imagine the furore if we hadn't done so and it became an issue during her pregnancy.
Cost had nothing to do with it and I cant see how this can be used as a justification.
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Rank: Super forum user
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What did she sit on at home or whilst driving to and from work then? I fear there is an element of pandering here and there.
I personally look forward to the DSE Regs (and the parent Directive) being repealed.
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Rank: Super forum user
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Over the years I've received complaints from a few employees that they hadn't been provided with printers to use on their desks alongside their screens and keyboards, etc. Except in one case which involved an employee with a temporary mobility impairment, the complainants were disappointed to be told that the DSE regulations did not require the provision of printers. Furthermore, having to walk to a shared printer from time to time accorded with good practice and the spirit of the regulations by compelling them to break from being sat on their chairs and gawping at their screens for long periods!
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Rank: Super forum user
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I am surprised that some members of the forum seem to have a blind spot when it comes to DSE and similar requirements to deal with Work Realted Upper Limb disorders. Sorry Ron it’s not pandering. My opinion is based on the following:
1) Staff are not choosing to sit in front of PC or similar workstation for hours on end. It is their job, the employer tells them to do and has control over how long they have to do the job. They can set targets of how much work they have to do in a day.
2) People are all different. Its only when you start doing assessments that you realise that difference in things like the large variation between length of leg( especially thighs) and thorax.
3) Peoples’ requirements change- as they get older they stiffen up, pregnant women’s joints tend to loosen up etc.
All of these things makes it wrong to simply set up a standard work station and expect everybody to be able to work equally well at it.
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Rank: Super forum user
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A Kurdziel wrote: Cost does not really come into it
Nonsense. Only someone on the public sector would make such a statement. Having worked in both I can safely say that yes, when working in the public sector you get whatever you want, whereas those working in the real world have to justify the cost.
Ever heard of the expression reasonably practicable!
With regard to DSE it is one of the areas where employees often seem to want things on a whim (they see their mate with one and think it looks snazzy) and claim it's due to health and safety. Pregnant women can be the worse. And yes I've had two preganancies, neither of which I sailed through, and I can safely say it won't matter what chair they have they will still be uncomfortable. A cushion would be as good as anything. Pregnant women are very much pandered to nowadays IMO. They're pregant not ill. Yes they will be uncomfortable etc but that's just the way it is. As long as they can have regular rest breaks, wee breaks etc then I think spending a few hundred quid on a chair for a few months use is not reasonably practicable.
Yes there are some valid requests for additional equipment etc but often it is no more than pandering, especially in the public sector where most offices resemble an office catalogue.
In answer to the question I work from home and get everything I need. Docking station for my laptop with full size monitor, keyboard and mouse. Money to buy suitable office equipment such as a chair and desk. May I say this is the best set up I've ever had though and usually I'd be lucky to have the laptop!!!
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Rank: Forum user
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Having seen the reply from Claire I can assure her that as a professional working in the public sector staff do not get all they want they have to have a genuine medical condition and it needs to be supported by an occupational health assessment.
If there is a recommendation for enhancements to the DSE equipment provided then we establish the exact requirements for the need and ensure that it is correctly installed and used.
Yes, we do take requests for DSE enhanced equipment seriously but it must also be right for the medical condition and also be of benefit to the user.
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Rank: Super forum user
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That's not what I've seen in public sector departments I've worked in. Never seen any requirement for an occupational health assessment (definately not from a medically qualified person).
Hundreds of pounds on expensive chairs, desks, keyboards, mice etc. All on the request of the user.They request, they get.
That's just the fact as I have seen it and been involved with. It's a joke.
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Rank: Super forum user
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A Kurdziel wrote:I am surprised that some members of the forum seem to have a blind spot when it comes to DSE and similar requirements to deal with Work Realted Upper Limb disorders.
Not a blind spot, A Kurdziel - quite the opposite in fact. More a bafflement that this same level of diligence is rarely, if ever, applied to non-DSE workstations (production lines, machine shops, etc.) or to occupational driving, where WRULDs are just as prevalent.
It frankly beggars belief the extent that some employers will go to to satisfy DSE users, whilst ignoring everyone else!
I stand by my earlier "pandering" comment too. All chairs are surely "ergonomic". as Clairel says, a wee (as in small) cushion would have probably done the job for the expectant employee. I also suggest the intent of the Management Regs as regards NAEM is wholly misconstrued by many.
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Rank: Forum user
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Dear All
Interesting to note the comments on DSE and Ron looking forward to the repeal of the regulations.
During the amending process of the original VDU Directive in the European Parliament there were the usual comments about unnecessary costs like eyetests, adjustable chairs, ergonomic workstations etc. Once adopted we had some European standards that addressed working at VDUs [as was] DSE now.
In a rather quick time frame, the design of computer based equipment was improved; a whole range of new equipment introduced; and a 'capitalisation' of office/clerical work took place. Now instead of sitting in front of a £100.00 typewriter, an individual can be operating £10,000s worth of equipment.
Along with this rapid development and improved productivity of individuals comes the traditional approach of seeing workers as whinging malcontents. The cheapest chair; nothing more than the legal minimum; nothing extra etc etc. However much of what was in the original VDU Directive was about productivity. The short break in an hour rather than working longer was based on research showing this was a more efficient way of working.
The best equipment in the world can still cause problems when the work organisation is lousy. Unfortunately in the UK we have a poor efficiency record because too many managers equate long hours; badly planned office layouts; and berating workers as the means to greater productivity. It isn't.
The HSE estimate around 60% of employees are not consulted over health and safety matters that their employers are legally required to. Perhaps if we looked at the workforce as the solution, rather than the problem, we might make more progress. Perhaps if people looked at putting in place the equipment and work organisation that helps employees be more efficient, we might advance a bit faster.
Cheers.
Nigel
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Rank: Super forum user
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Sorry Clare but we do live in the real world in the public sector.
The cost of any modifications to workstations (not just DSE but others including microscopes, pipetting in labs) is minor compared to the cost of any claims plus losing valuable staff. Until we got to grips with the issue we lost several key scientists to ergonomic problems mainly due to management attitudes like yours. Replacing staff like this costs money, which we cannot afford. We are obliged to deliver and the only way we can do this is by ensuring that we retain staff who are we have investing over many years.
It’s time we moved on and learned to value our employees and move out of the dark ages, when employees were nothing but factory fodder.
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Rank: Super forum user
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A Kurdziel wrote: Until we got to grips with the issue we lost several key scientists to ergonomic problems mainly due to management attitudes like yours.
Personally I'd say you're better off without a scientist that walks out of his job just because he / she didn't get an ergonomic chair to his / her liking.
And we were discussing specifically DSE, not workstations. That's the point. Workstations get missed whilst DSE has money thown at it.
I'm not a dinosaur I just fall in the middle ground where I won't pander to someones whims, whilst at the same time I expect that employees should have a REASONABLE level of comfort in the workplace.
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Rank: Super forum user
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Actually the scientist in question was crying because they desperately wanted to finish their work despite their pain and their manager was not interested in “pandering” to them by buying them a better chair.
They were signed off sick and left the organisation and science. Fortunately they did not sue us because they were not that sort of person.
Since then we have taken a stronger position on ergonomic issues and if people have genuine problems backed by medical advice we deal with them. We also try to anticipate issues by managing and designing work so that these issues do not arise.
We do not differentiate between any sort of work station be it a computer workstation or a lab-bench. They are all dealt with equally.
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Rank: Forum user
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ron hunter wrote:What did she sit on at home or whilst driving to and from work then? I fear there is an element of pandering here and there.
There we have it then, she should've been provided with a sofa in the office! And if her car is like mine, the seat is much more adjustable than my office chair...
Whilst I agree that there is a certain amount of "pandering" which goes on, comparing apples to oranges doesn't really help the argument.
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Rank: Forum user
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Also work in the public sector and I can assure you Claire that in the organisation I work for I have to justify virtually every single recommendation I make (as both H&S Adviser and Ergonomist) - especially if it involves a new chair or a significant modifications to the workstation! I also recycle any equipment should the person leave the organisation so it can be employed elsewhere rather than buy new equipment.
In my organisation, staff who ask for a specific item are asked to provide evidence that it has been recommended i.e. by occupational health, their GP etc. An assessment will ALWAYS be undertaken to ascertain whether this is the most suitable item or if there is something else that would be better suited. If, after a detailed workstation assessment the findings suggest they don't need or would not benefit from the item they don't get it and an explanation is given to the person with regards to that decision i.e. it would actually exacerbate your specific condition, we have addressed the reason you were getting shoulder discomfort - the mouse was at the back of the desk so you were stretching etc.
As to repealing the legislation, having provided guidance and advice to staff on the correct posture at their workstation which has reduced the discomfort they have been experiencing (and thus potentially averted a spell of watching Jeremy Kyle on TV on sick leave and helped them remain in work), I believe this would be a grave mistake. Sure, it's not in the same league as the more dangerous oil, petrochemical, construction industries but there are still a lot of office workers out there who are required to sit at their workstation for hours on end and who can and do complain of discomfort related to the work they undertake [just had a person diagnosed with cerivical ribs for example where posture can play a massive part in whether the person experiences extreme pain or not].
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Rank: Super forum user
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Just to be clear Melrose, whilst I suggest the Legislation is superfluous, I'm not advocating that we cease to manage real risk. It has been previously suggested on this Forum that the DSE regs could be accommodated within the other existing Regs (MHSWR, WHSWR).
We DO need to get rid of this ridiculous notion of free eyecare and spectacles though!
On reflection, the above 'repeal' argument could be equally applied to the Manual Handling (Operations) Regs.
Maybe a new ACoP focussing on the wider aspects of WRULD ( and a better focus on this by NEBOSH)would better serve the modern workplace?
You make some interesting points about the process of determining a need for "special" DSE equipment, and your experiences tend to suggest that the initial assessment and the on-going supervision were flawed?
Are our line managers and supervisors out there suitably equipped to manage WRULD risk on a day-to-day basis I wonder?
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Rank: Super forum user
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Melrose80086 wrote:just had a person diagnosed with cerivical (sic) ribs for example where posture can play a massive part in whether the person experiences extreme pain or not.
Just noted the above. A fairly common congenital condition where pain and discomfort can arise mainly as a result of poor posture or repetitive arm movements. In other words, something a good DSE Assessment should manage without further reference or remedial action?
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Rank: Forum user
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Sorry Ron, don't follow your logic on that one..
Normally I get involved with assessments where there has been injury such as a car accident or injury outwith the workplace (phased return to work) or long term illness (not work related for example person has cancer) and HR ask for advice on whether there is anything the organisation can do to make their workplace comfortable for them on their return to work. Day to day DSE assessments are undertaken by managers who have attended a suitable course on DSE. If the manager is unsure on the course of action relating to an individual then they can contact me for further advice on how to proceed. For example, if a member of staff has consult their GP and been told by that person (who has never set foot in their workplace so it an expert at their occupational needs of course) they need a new chair etc a manager may contact me as believes chair suitable but would like a second opinion....which normally shows person doesn't need a new chair at all. Hardly a flawed system and ensures no unnecessary public sector spending on "specialist" equipment they don't actually need.
Been involved in research in both manual handling and DSE regs for the HSE and while yes, agree It could be streamlined, having sat in on Delphi exercise for the wording of th DSE regulations, even the "experts" couldn't agree with the wording so wish them luck with that one.
Individual with congenital cervical rib had been experiencing neck discomfort so a workstation assessment had been undertaken and recommendations made (screen was too low so was raised). She had received results back from her GP following investigation which had identified cervical ribs. Indicated that since screen had been raised, pain had decreased and wanted to thank me for the advice given.
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