Hi Philip,

I had exactly the same problem with people 'forgetting' to wear safety goggles and hi-vis vests. I found that going down the disciplinary route with the most persistent offender brought the rest of the team back on board, without jeopardising morale. Short sharp shock.

Regards
Simon

When you cross the road, do you always follow every step of the highway code rigorously and thoroughly?

I don't. I don't think I've seen anyone over the age of about 12 actually crossing the road like the highway code tells you to.

I'm not sure what you can actually do about people having lapses, or forgetting, but I think you have to recognise that everyone does it every day - it's not the action (or inaction) of a rogue minority, and it doesn't indicate a cavalier disregard of health and safety - unless you're taking the view that everyone exhibits that cavalier disregard.

What i am hoping to find it support training material to assist with behaviour training.

Avhrn , while i understand where you are coming from, we need to strive for that proces that people make the right decision.

People naturally have a short attention span and can only handle a limited amount of information at any time. You can't train people to pay more attention.

I suggest most of the problems you are experiencing have nothing to do with lapses of concentration. You need to find out the real reason for the non-compliance with H&S rules etc. Taking PPE as an example. People occasionally forget to use it, but usually it is not worn because it is uncomfortable, gets in the way, does not look cool or peer pressure means only a numpty wears it.

Philip, perhaps you have chosen an unfortunate term from the off here. A lapse is a recognisable and inevitable condition, and in safety critical situations, something we have to anticipate and make allowance for in the design of the safe system.
Maybe what you're encountering is more a range of feeble excuses for obvious non-compliance when the offender is actually discovered?
A bit more succinct detail of the problems you're coming across might assist us in recommending suitable remedy. In my experience, simply watching a video is unlikely to change mindsets.
In our line of work, true lapses (forgetfullness or inattention) are usually best remedied by effective supervision.

There is the old " remember Charlie" DVD but you have to pay for it ( I think it was about £650 a few years ago when I bought it). It is the injured person telling his story on stage, where he was the author of his own injuries. It is an hour long and quite emotive. He was very badly burned, and although it was related to petrochemical industry, it makes you think. The story covers the effects on his family and also a couple of brief stories about the others in the hospital. Nothing gory is seen but the description was more than enough.

The main message is you really have to look out for yourself as well as anything your employer may do ( If they give you a safe way of working, use it). It's a fair amount of money but if you can find someone with a copy willing to show you, you can then decide if you want to buy your own. I have no link with this.

As mentioned above people will have lapses of concentration, you have to do your best (or is it just good enough currently - no gold plating) to design out issues that may arise from any lapse.

Good luck with this.

There is a preview for this dvd on http://www.remembercharlie.com/

/quote]

There is a preview for this DVD on http://www.remembercharlie.com/

In response to the reframed question, What i am hoping to find it support training material to assist with behaviour training'...

HSG48 emerged from the early research by James Reason; so, several of his popular titles - in particular, 'Human Error' - provide lots of material for training, associated with a variety of forms of feedback - and of listening to the 'troubled/troublesome': if theyhave valid explanations, there may need to be changes in design to their work activities, tools, materials and equipment.

'Affective Safety Management' by Tim Marsh, is an insightful guide to the kinds of training, correction and support associated with continuous and sustained improvements in safety behaviour. (Tim will be speaking at the London Met Group meeting on the evening of 10 July and might well touch on your concerns then).

Reason and Marsh are both applied psychologists; there are other professional psychologists who also specialse in safety training and coaching whom you can trace through the registers of the Health Professions Council and the British Psychological Society.

Dont have any training packs., and I'm sure you have seen the HSE website with these;
1. http://www.hse.gov.uk/co...nloads/human-failure.pdf
2. http://www.hse.gov.uk/hu...ors/topics/humanfail.htm

Interesting topic, and thanks Kieran for that TA info, I've been meaning to read a bit more about that so I grabbed that book you recommended.

Over 70% of our (mostly minor) accidents to our several hundred Cleaners involve some lack of awareness of surroundings, similar to the "lapse" described above, and given the repetitive and sometimes unchallenging nature of the work this isn't a surprise.

We're looking at task rotation, work patterns and whatever other ideas a small project group (3 cleaning supervisors & me) can come up with to reduce these, but I'm aware this is a hard nut to crack. Threads like these are excellent food for thought.

Hi,

The best tool I have seen so far was a:

Construction site Induction DVD - ask one of the local high profile contractors if you cah have a look at their's and try to do something similar, possibly getting the relevant people involved in doing your own one after they have seen either someone elses' or a few other ones.

The one I have a copy of was from Shepherd Construction when they were working on our site.

On that dvd they talk about everyone going home in the same condition as they arrived..

If you then "do your own trial/pilot" then that way the people you are targetting have to sell the message and will have to get involved in knowing it, and will be required to be champions for it afterwards, and if others are on a spotting excercise afterwards then it will force them to not be caught, (which achieves your objective).


Other option:

We have a behaviour pledge - mentioned in the safety accountabilities thread, and I passed our behaviour pledge to the originator. It is better to write your own because you can explain why each line is important, and confirm which take priority in your list or groupings together, then get everyone together in small groups and as them if each is "fair enough" and whether they will sign it.

To err is to be human.

I sometimes think we are searching for the holy grail. People do and will always make mistakes - the human brain is irrational. Engineering out human error by design is probably the best and only solution to an age old problem. I make mistakes every day, but fortunately most of them are tpyos.

JohnW, if you look at the other thread re incidents you will note my comments about loss of concentration etc.

I am not convinced that most checklists are anything more than 'paper safety' and have very little benefit to those working at the coal face. Indeed, I believe that many checklists provide a false sense of safety and therefore could be part of the problem as opposed to the solution.

I don't think using checklists makes people pay more attention. They work if they are effective at compensating for the fact that people cannot pay attention for a long time.

Getting people to use checklists is a cultural issue. Developing this culture will inevitably involve some training, but I don't think this is the same as saying the training is making people pay more attention.

There is a great book called 'The Checklist Manifesto' available at http://www.amazon.co.uk/...ings-Right/dp/1846683130

But Ray if you look at my examples - armed forces and 'Space Patrol' - I'm not talking about paper checklists, I'm talking about a disciplined vocal procedure that ensures concentration at critical times and includes PPE.