Rank: Forum user 
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I,m looking for anyone's thoughts on using non-employees, i.e. delivery drivers, to assist in unloading heavy loads at end users homes, the transport company are happy to provide this service but obviously we don't know how their drivers feel.
I,m pushing for us to provide training to the drivers before we allow them to help our staff as the goods (worktops) can be awkward to lift and we provide specific manual handling to our staff who have to carry out this operation.
In the event of an accident/claim I assume the driver would look to his employees insurance for compensation but I wonder if we would also end up being involved, does anyone else have a similar situation. Thanks
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Rank: Super forum user
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We used to do this all the time for work areas but unfortunately [or not as the case may be] the drivers and their employers got wise to this and in most cases they have stopped [helping] undertaking this activity and training other employers drivers etc can open up a big bag of worms - if you have a load to move etc you will have to handle it yourself as even if a driver helps, off their own back, you could have some liability if something went wrong
'End users homes': If we are talking non-work areas such as a purchasers home and drivers are delivering a fridge and similar I would expect as the private buyer to have the piece of kit delivered to where I want it and that is the end of the story - In most cases a private buyer would not be bothers about the manual handling problems a delivery driver has
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Rank: Super forum user
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They are delivery drivers. Surely it’s not delivered until it is out of the lorry and in situ, it’s what we are paying them for. Their employer should be providing the training.
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Rank: Super forum user 
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It's a 2-edged sword.
I was up at 6am on Saturday to receive a delivery at home of a new door and frame - the driver and his mate were trying to miss the Olympic traffic.
They were quick to tell me that the were not allowed to enter customer's premises and left the door at my front door.
While I was signing for the delivery, one of them asked if he could use the toilet and was perplexed when I [rather robustly] referred him back to his insurers.
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Rank: Super forum user 
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Ian, if you cleaned your toilet more often it may be fit for visitors!
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Rank: Super forum user
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Ah yes, but I know exactly how often it should be cleaned.
My wife tells me so!
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