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Safety Observation Systems – feedback/suggestions/advice? (please help a new professional)
Rank: Forum user
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I am a recent graduate, just beginning my H&S career, with a bit of voluntary work, and a 3-month Internship behind me. I have now secured my dream H&S job in a food manufacturer. However, I desperately miss the safety observation system, which was in place in my previous organisation. Following my protests, I have now given me the job of presenting a proposal in front of senior management!!
However, I have experienced using one system. Therefore, any feedback from you would really help me. Ideally, I would like to know:
• What industry you work in?
• What system you use? (how much it cost – should you be privy to such information)
• What is good about it? (including benefits extending beyond H&S)
• What is bad about it? (and how you have overcome any problems)
Any other suggestions/advice you may have (e.g. further reading) would be greatly appreciated.
Thankyou in advance,
Jennifer
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Rank: Super forum user
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Can you expand a little by letting us know what system you were using?
Do you mean a tool for tracking behavioural safety observations (number taken place and corrective actions?) or some software for recording all accidents, incidents, near-miss', interventions etc etc etc as well as behaviour based.
Rgds
Damian
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Rank: Forum user
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It was actually an electronic system, developed intermally, linked in with the Intranet. Any staff memeber could log in, and leave feedback, which would get directed to the chosen recipient's email (with the H&S team recieving a copy of everything, who could them make sure that necessary actions were followed up). Categories to choose from included; unsafe acts, unsafe behaviours, safe behaviours, safety suggestions, maintenance issues, etc. The aim was for all issues to be acted upon within a set time period, and closed down when completed, as well as a means of giving positive feedback. The person who left the feedback would then recieve an automatic email, showing what action the recipient took.
This was great for continuous communication between different teams in a large organisation, and meant that all the little issues got sorted out quickly (stopping the big issues - i.e. accidents - from occuring).
Regards,
Jennifer
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Rank: Super forum user
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Jennifer
I personally draw back a little from this until you have more experience as it can be a thorny road and grow like topsy or crash like a lead balloon, either way it will be your fault. Start small with some form of near miss reporting BUT even this can be contentious. Get an agreed definition of what one is BUT then train and train and train so all understand. One to one training on the job as you walk around is the best regular follow up.
Try to look at product safety in with the mix and remember that in a factory not all have intranet access so you you need it with a simple card report form. Finally do not forget to feedback on all matters raised. If there is no perceived feedback the system will fail.
Bob
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Rank: Super forum user
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Jennifer
Firstly, compliments on your agility and stamina in finding your way into the opportunity you are keen to develop.
At the same time, it's a good idea to have regard for Bob's observations - even Olympic standard divers can get badly injured when even a well-practised dive doesn't come off!
The observation process you've outlined is a procedure associated with the method known as 'beheavioural safety' (and with 'assessment centres' in selection processes, as they derived from the same principles of samply behaviour).
Here are a couple of things to consider at this stage
1. Read one of the well-researched guides to behavioural safety, which explain the context of safety observation and the steps involved in doing it well: the guide by Yorkshireman Dom Cooper, C Psychol, CFIOSH is particularly good
2. Get a copy of the second or third edition of 'Evaluation of Human Work. A practical ergonomics methodology', edited by John Wilson and published by Taylor & Francis, which has well-researched, clearly written guides to observation and a host of other methods relevant to safety management by world-class (mainly British) experts.
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Rank: Forum user
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Hi Jennifer,
You can set something like this up on the cheap. Make some observation cards and leave them is strategic locations around the site. The cards should have things like unsafe act/condition, corrective action, preventative action recommended etc and put some boxes up for people to post them in.
Log them on a spreadsheet and use that to follow it up. Communicate the close out using the notice board and at safety meetings etc. Use the spreadsheet to collate your stats.
If that works then look at expensive electronic systems.
It won't be easy at first, some people will see it as "grassing" on their mates or will use it as a joke. In time, and with some encouragement from you, will be able to make it work how you want it to.
Good look
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Rank: Forum user
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KieranD wrote:Jennifer
Firstly, compliments on your agility and stamina in finding your way into the opportunity you are keen to develop.
At the same time, it's a good idea to have regard for Bob's observations - even Olympic standard divers can get badly injured when even a well-practised dive doesn't come off!
The observation process you've outlined is a procedure associated with the method known as 'beheavioural safety' (and with 'assessment centres' in selection processes, as they derived from the same principles of samply behaviour).
Here are a couple of things to consider at this stage
1. Read one of the well-researched guides to behavioural safety, which explain the context of safety observation and the steps involved in doing it well: the guide by Yorkshireman Dom Cooper, C Psychol, CFIOSH is particularly good
2. Get a copy of the second or third edition of 'Evaluation of Human Work. A practical ergonomics methodology', edited by John Wilson and published by Taylor & Francis, which has well-researched, clearly written guides to observation and a host of other methods relevant to safety management by world-class (mainly British) experts.
I might have a look for those books Kieran. Cheers
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Rank: Super forum user
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Hi Jen
We carry out observation tours which are lead by the shop floor management teams. they carry out at least one tour per shift rotation. The tours consist of at least one department Manager and include warehouse ops, drivers, office staff etc They look at hazards and unsafe practices, however they also look for good practices e.g people wearing correct ppe, using the correct manual handling techniques so its not just looking for the negatives.
The results are then unloaded to a spread sheet and any action (if action cannot be taken at the time) required with dates and who's responsible. These are then reviewed in the H&S Meetings.
Only negatives seem to be if don't keep and eye on it they put me down for every action! lol bless erm!
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Rank: Super forum user
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PM me if you want some help or more details. The process we have in place is also covered by our food manufacturing sites
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Rank: Super forum user
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Agree with all above comments, keep it simple, pertinent to your new site and the current status of 'safety culture' within the organisation on thier behavioural journey.
Feedback is always the make or break - always finish the loop with originator feedback. They will use the 'system' again if they get timely feedback.
All the software I have seen to manage behavioural safety observation programs once they are set up and running are actually no better than a well formatted excel spreadsheet so save some dosh!
As has been suggested, typicaly the majority of the 'shopfloor' need a paper based system as access to PC's is limited - keep the form simple, one sided and with a simple structure that outlines the flow from origination to feedback with space for interested parties to add comment.
Rgds
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Rank: Super forum user
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Seabee81
If you're drawing up a list for Santa Claus, maybe you should also add 'Handbook of Human Factors and Ergonomics' ed G Salvendy, John Wiley, 2012. Fourth edition, which includes chapters by most of the leading authorities on safety/health ergonomics :-)
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Rank: Super forum user
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seeBee
google
improving safety Culture Dominic Cooper
It should lead you to a free to download book (260 pages)
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Rank: Forum user
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Thankyou all for your advice so far - it is very helpful.
It turns out that our IT guys don't have the expertise to replicate such a system. They are hiring, however, so they will have in the future. Consequently, I will not be rushing into my presentation, but in the meantime, will take a proper look at the reading you suggested.
For now, I have begun to provide formal feedback to shift managers twice a day following my visits to the shop floor - which I will widen to the other departments, and then to our other site. Putting this into a spreadsheet would be a good tool for safety meetings, to show who is improving, and how. We plan to carry out audits with managers, which I will incorporate behaviour into. I am also listening to comments by workers, attempting to find solutions, and keeping them informed of any progress.
I will definitely consider a feedback card system, but perhaps one where I will collect and collate the information, and present it anonymously to the relevant party.
Thankyou again,
Jennifer
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Rank: Forum user
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Jennifer, firstly welcome to the profession. Sounds like you've got a lot of enthusiasm but try and pace yourself, its a looooong road ahead and you don't want to run out of steam.
So, it's great that you want to introduce a new system into your new workplace, what i would say is that to do something like this effectively you need to have a lot of conversations with those who would be expected to use, manage and implement it. All the reading in the world won't help if its perceived that you're forcing a square peg into a round hole, H&S is ALL about the conversations and relationships you build with those who enable your success. With that in mind ask questions of the frontend users and managers and listen to their responses. This will work in 2 ways, the first (most obvious) will be you'll be able to identify how to integrate a system into the normal working environment. It may be the case that what you're looking to do is already being done, if not company wide then maybe by a particular manager/department. If that is the case can you adopt the process but in a different format?
The second reason to have these conversations is that it will give people an opportunity to describe their concerns (e.g. workload) and ideas to you whilst also enabling you to give those same people the answers/solutions. This in turn will give the target audience a sense of ownership of the system and the reason behind adopting it. When this happens it's more likely to work effectively.
If you've got a unionised workplace then the other essential thing to do is consult the H&S Rep's and get them on board. The bif thing here is that you may get management buy in but will this be seen as a system that works against the frontline staff? It may be with the best intentions on your part but it can, and often will, be seen in a very different light by those at the sharp end.
Good luck with it. If you need some pointers you know where to come.
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Rank: Super forum user
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Rank: Forum user
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Rank: Super forum user
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You could do a great job with some effort, using a web-based system to capture information comprising yes/no and scalar input, as well as other classification data from drop-down lists considering location, incident or near-miss, risk(s) & remedies, suggestions & comments etc. Add whatever you need, in whatever format you want. Each input gets a unique ID code. Data are exportable in many standard formats for portability to almost any other system.
Data accrues as a separate record in an Access database or Excel spreadsheet; records can be recalled and edited.
You need to invest time and thought into design, but later modifications can be made as required. Invest heavily in robust back-up systems.
My IT provider has knocked these up for me for several discrete projects, all based on readily available php programming. I now do it myself for a number of academic research projects. I recognise now that php programming is used regularly for many big name high street commerce providers, and commercial enterprises, as well as our own University Registry and Student Records systems.
It can be scaled up to mega-bucks services, or right down to cheap and cheerful depending where you sit.
Once road tested and proved in development, it can be mounted on a secure intranet or to a larger web server with password protection, using specific add-ins to prevent spam entries and to provide logic checking, making sure that all necessary fields are filled with the correct type and amount of information if you want to mandate complete entries only.
It's daunting to start with, but invest some time and it gets easy to manipulate and modify, with analyses based on standard spreadsheet and database data management tools.
Ian
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Rank: Forum user
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Hi Jennifer
Sage words from all above; now for some dirty tricks.
Maintenance will have some sort of pm and reactive works order system, this probably can be piggybacked on. Upside- no spend, everyone is familiar with it, most fitters and key operators will have access to it, if electronic then some nice person in stores will be a guru at producing reports from it for the benefit of engineering- at this point a bought scone and cuppa will pay dividends in the future with said store person. Downside- it may not do everything you want.
Food site- probably 10 times the quality and HACCP checking staff compared to the safety staff. They are a resource, probably all ISO trained and compliance is their way of life. They may also have a corrective action tracking spreadsheet already set up, you could use that. But the main advantage is they are apart and at the same time part of the shop floor culture. Wonderful source of info on what works and what hasn't worked from a team more sympathetic to observation and checking of operator behaviours all be it in relation to quality.
Last but not least. Get a budget. Nothing says I mean business to the long in the tooth managers than a young professional who recognises the cost implications of what they are embarking on and budgets accordingly. Some will think that all these hazards and doodads being fixed is going to eat up their maintenance budget and they could be right, you need to prepare for that salvo. Talk this over with your line manager so that they can get you the support you need. Talk to who deals with the insurance elements for the site re claims history etc, they may be able to leverage the reduced premium angle.
Apologies if this is all a bit pompous, I am making an assumption that you are relatively new and may be solely considering the OSH technical elements without worrying about the business elements.
Kind regards and good luck.
Jeff
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Rank: Super forum user
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KieranD wrote:Seabee81
If you're drawing up a list for Santa Claus, maybe you should also add 'Handbook of Human Factors and Ergonomics' ed G Salvendy, John Wiley, 2012. Fourth edition, which includes chapters by most of the leading authorities on safety/health ergonomics :-)
Thanks for the heads up on this book, Kieran D from Ciarán D! :O)
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