Rank: Forum user
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Nothing exciting here but I wonder what the team thinks:
While completing our DSE Assessments our Users sometimes claim a medical condition for example, a prolapsed T6 Vertebra ten years ago. I am not competent to say whether this is relevant or not so I refer to our Occupational Health Partner
Currently I would want our Occupational Health Partner to weed out the irrelevant conditions which allows us to focus on those whom will benefit from specialist equipment.
However our Occupational Health just recommends an assessment. This second assessment is carried out by a commercial organisation that always makes recommendations that cost.
Does anyone have experience of Occupational Health contradicting the User or a commercial organisation that does not recommend you buy stuff that they conveniently supply?
I am trying to avoid buying everyone a new chair while still supporting those that really need one.
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Rank: Super forum user
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I have the same problem.
Based on our experience of working with OH providers, both in house and out-sourced what you need to do is to talk to them very slowly and explain what you want them to do... and when they get the next DSE referral their first response might not be – do another DSE assessment!
What I’d love is an OH provider who:
a. Acknowledges that we know about DSE assessments and what is wrong with our staff
b. What we really want is advice on medical conditions such as you describe
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Rank: Super forum user
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Dealing with the same issues that you describe regularly (one this morning in fact). My team are trained to "a level" in DSE assessments and do 1 to 1 assessments where someone indicates a particular problem when completing our on-line assessment.
What has worked for us was to start working with a provider of specialist equipment, chairs, desks, keyboards, the full monty! But, they are all competent ergonomists first and foremost and when our internal team cannot help set up a current workstation we ask them to do a detailed assessment. However, this is after we already know some new set up or equipment will be necessary. They wave the fee for the assessment if we buy from them. We have to some extend created a partnership that works for both parties.
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Rank: Forum user
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Thank you for your interest and comments so far.
We do a similar thing Jonty.
However, whatever the problem the quote is normally around £1000.
Is anyone aware of "chair envy"?
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Rank: Super forum user
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Monitor envy is worse :)
Trouble is the assessments where they sell you stuff are also cheap right....
Tis a balance
Even when I am carrying out independent assessments - medical stuff still requires referral to a occ health specialist, but I try and play the politics very very carefully and avoid comments like - oh you'd be much happier with 30" touch screen monitors...
I spent £lots on a chair for someone is a previous role - and they hated it!!!
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Rank: Super forum user
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Chair envy - god yes! See it all the time.
The way we have set it up is that the persons line manager is presented with the assessment and a recommendation from us (H&S) that a member of their staff would benefit from an ergonomic chair etc.
To be fair (maybe down to sensible staff....yes, yes, they do exist) most of these chairs (9 of 354 in the Dublin office) are for people with back problems and we have had notes from medical practitioners to support the purchase or worked with their medical advisers to seek a solution.
BUT - I do know what you mean about every option costing £1000!
Good luck with it going forward!
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Rank: Super forum user
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Would it not be cheaper and simpler to offer to reimburse the employee who can produce a Doctor's letter to substantiate the issue? IMHO the Occ. Health referral route is simply a waste of time in such instances (and I mean no disrespect to the Occ. Health Provider) as they are in no position to make or confirm diagnosis and will charge you handsomely for making GP enquiry (provided your employee will sign a release form).
We do rather invite these issues through our (over?) zealous application of DSE Regs. As I've ranted often on this Forum, what of the Occupational Driver? What of the machine operator or assembly line worker? Few out there seem to apply similar levels of diligence to other areas of the workforce.
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Rank: Super forum user
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Ron
I could not agree more! So much effort expended on DSE whilst many other, much more significant health issues go unattended. I also find that with DSE there is an emphasis on a 'standard' approach. At a recent meeting of our local safety group the presenter on DSE set the monitor at the 'correct' height, only to be told by me that this was unusable for me. To be fair he then looked at me and said 'varifocal lenses'! Absolutely correct. I need the screen at a much lower level so that I am looking at it through that part of my spectacles that have the correct focal length. The number of arguments I have had about this with people promoting DSE is legion. "no", they say, "The correct height is xxx", meaning that I have to tilt my head back, merely to be able to read what is on the screen, and end up with neck pain.
If people were only to spend a part of the time devoted to DSE on other, more important, health issues we could achieve a much greater reduction in occupational ill health.
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Rank: Super forum user
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Mention of the fate of drivers who do not have the luxury of a specially purchased and expensive chair reminds me that many drivers rely on one or more cushions.
As a long term back pain sufferer resulting from arthritis affecting my spine, I don't differ. Indeed, I prefer the flexibility of a cushion that can change the angle of my hips, pelvis and spine sufficient to make a long day at my desk perfectly acceptable.
Why therefore is there a rush to purchase a special chair for office workers when others can and do find success in a lowly cushion? Is the cheap and simple not acceptable just because it is cheap and simple? That certainly seems likely, an over-engineered solution for a problem that often doesn't really exist. A cushion is extremely flexible - to sit on with varying angles or as a lumbar support. If the vehicle-bound workforce, and me, manage successfully in this way, why get so precious about office staff?
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Rank: Forum user
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Hi,
I work as a consultant in occupational health, so can probably answer some of your queries. I am slightly confused by what you mean by users "claim a medical condition" and whether "this is relevant or not".
You need to have a clear discussion with your OH provider as to what services you expect them to provide e.g. are you referring them for a specialist WSA or for other adjustments for their back or both. Sometimes organisations have their own arrangements in place for spec WSA and othertimes we will do them (usually an occupational health nurse).
There seems to be some confusion as to why occupational health are being involved. The provision of specialist work station equipment is not just under DSE regs but a consideration of "reasonable adjustments" under disability legislation and in the scenario you describe they will often provide advice on other adjustments not just DSE.
You have to be clear as an employer as to what level of adjustments you can accommodate i.e. can you afford expensive DSE equipment or not? If not, the person carrying out the assessment needs to be aware of this. We have client specific advice e.g. all WSA to be undertaken by client only, so will not recommend more expensive assessments.
In short you need to have a frank discussion wioth your OH provider as to your expectations of referral.
Mark
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Rank: Forum user
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Hi Mark
You seem like a person who can give me the valuable information. I will to clarify my issue. We carry out our WSA electronically. Any issues that are raised are responded too with a one to one. Occasionally a DSE User may say they have a historic medical condition often related to their backs. This seems to be used as a reason to acquire a specialist chair. When they are coached on posture and set up guidelines they counter your guidance with their medical condition. Obviously I don't have the knowledge to instruct further. Therefore I would like our Occupational Health Provider to be able to investigate and use their medical knowledge to determine if the DSE User's injury does affect their ability to be comfortable on the standard issue chair or whether they truly do need specialist equipment. My limited experience is that our Occupational Health Partner will just take our employees word and recommend a further WSA by someone with medical knowledge. We then employ another company. At this stage we know that this company will make recommendations for new equipment. They may also send a quote for suitable equipment. No obligation to buy from them but you can imagine how it goes.
So, I think that the only opportunity to ensure that specialist equipment goes to those that need it rather than those that know which words to use, is with our Occupational Health Partner.
You may noticed above and I have recent experience with our HR who say that the Occupational Health are unlikely to contradict the employee or carry out any in depth investigation
What do you think?
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Rank: Forum user
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hi dbs,
It's tricky. Unfortunately there is no test to say why one employee can use a certain chair but not another.
We have had a similar problem raised by one of our clients that expensive equipment was being requested. Our solution was to say that the Ax should should only focus on attributes the equipment should have and not on particular brands/products e.g. neck support, adj lumbar support, height adjustable desk, etc. This then allows you to source the equipment (and hopefully save money).
It is worth saying that there is always going to be some individual variation and preference between equipment i.e. if there are 2 chairs with the same features, a person will probably prefer one over the other irrespective of cost.
It is sometimes difficult to validate medical conditions in OH. I would say that the majority >50 % of employees bring some form of medical evidence with them that makes life easier. Back problems are so common that investigating them further (by writing to the GP, etc) will normally only add cost to the client and not change the OH advice in the scenario you describe.
Pragmatically, is the OH part of this adding value? Would you not be better going straight for a specialist assessment and being very specific with whoever is doing it so that the recommend general types of equipment rather than specific models. (If we provide your occupational health then please ignore this last bit ;-))
mark
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Rank: Super forum user
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Dbs
The simple one-word answer to the question you asked is YES
Check out http://www.work-screen.co.uk/screening-tools
I have no commercial association of any kind with the company involved but have read several of the research papers and am impressed with their claims about their screening tools.
In parallel, as a safety ergonomist, I very strongly recommend that you use an online one-page DSE and/or MHO checklist monthly with every employee exposed to risks of musculoskeletal injuries. As a well-designed online form takes between 90 and 120 seconds for a person with GCSE Grade D standard of literacy to complete - about twice that time if the worker is unable to read and someone has to read it for him/her - you can generate invaluable evidence of surveillance that is very robust in the event of a claim for personal injury damages.
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Rank: New forum user
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Working for a large organisation we had a lot of the same issues (chair envy and huge costs) and have tried a few things to try and resolve the situation.
Firstly we looked at the way in which questions were asked in the DSE assessment e.g are you able to work without adopting uncomfortable postures? Can you adjust your chair to a comfortable position?
Secondly we developed a guidance booklet (on-line) to support individuals and their managers through different types of adjustment so if someone had discomfort in the lower back it laid out all the adjustments/ options they can try themselves e.g. how to fully adjust your chair.
Lastly we have a signpost into a full Occupational Health assessment for those for whom the range of other adjustments have not worked.
It's made a huge difference on a number of levels; people feel better equipped resolve the situation, it means those in greatest need of Occ Health get it more quickly and it's reduced costs - not the driving factor but a plus nevertheless.
B
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Rank: Forum user
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Thank you all for your positive input.
Very much appreciated.
David
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