Rank: Forum user
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Hi All
Looking for some advice.
We have an employee whose job involves calling on customers at their homes. After one such call and whilst walking back to his van (some distance away from the customers home) he was attacked and robbed of his mobile phone at knifepoint. He suffered minor injuries but has been off work since the event.
No accident book entry was made and the incident was reported as a violent incident.
I have taken the view that this incident is not RIDDOR reportable since it was street crime and not work related. In addition I have some difficulty in classifying the incident as an 'accident'
All views welcome - do you think it is RIDDOR reportable and if so why
Thanks for help
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Rank: Forum user
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Hi John
I had something similar a while back, your right its not a work place accident rather a work place incident. It was reported to the police where we got a crime number for our records. However a full investigation was still undertaken to cover ourselves. The operative did not go off from work so what we done is over the next couple of weeks we monitored the guy and offered support when ever he needed it.
What I did notice in your post was no mention of reporting the incident to the police, you must report to the police and get a crime number.
Hope this helps
Matt
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Rank: Forum user
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Hi John
It is reportable if the staff member was at work when he was attacked and he suffered an injury AND he was away from work for 7 days as a result of his injuries NOT the psychological reaction to the violence alone.
The HSE include in the definition of an accident:
"acts of non-consensual physical violence to a person at work"
the accident must arise out of or be connected to the work."
Hope the guy is ok
Dave
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Rank: Forum user
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David68 wrote:Hi John
It is reportable if the staff member was at work when he was attacked and he suffered an injury AND he was away from work for 7 days as a result of his injuries NOT the psychological reaction to the violence alone.
The HSE include in the definition of an accident:
"acts of non-consensual physical violence to a person at work"
the accident must arise out of or be connected to the work."
Hope the guy is ok
Dave
Hi David thanks for this
I have done a little research on HSE website. I still have an issue with the accident being 'work related' or do you think that simply because he at work then that in itself is enough for it to be work related.
If you check out the examples on the HSE site it gives one example of an assault at work that is not RIDDOR reportable because the assault occurs arising out of a personal dispute.
I am interested as to why you say 'NOT the psychological reaction to the violence alone'
Thanks for replies
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Rank: Forum user
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Hi
The poor guy was minding his own business when he was attacked, but for me the key thing is that he was at work.
The HSE's stance on this is something that I am uncomfortable with. I would suggest that the emotional/psychological scars are something that we as professionals should be concerned with and should be reported.
The guy may be physically unharmed but I would be willing to bet that he will be uneasy walking down that road in the future.
Dave
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Rank: Super forum user
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Some good replies here
I would go with both the comments offered herein as he was at work etc. as already noted
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Rank: Forum user
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From the information provided, I would not report under RIDDOR as I would not class this as a work related incident. I once had an agency employee attack one of our permanent employees causing him to be off for a number of days. On investigating further and talking to the HSE directly, I was confirmed that the incident did not need reporting as it was not connected with work. I did reported to the police.
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Rank: Super forum user
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Juan Carlos Arias wrote: I would not class this as a work related incident.
Whilst I tend to agree...
I was thinking about some work I did recently risk assessing work on an 'interesting estate' in the Midlands.
As a result all guys had to work in pairs, everyone had to de-brand and all equipment had to be carried in plain bags. Staff also were given a TBT covering issues like using a mobile phone on the roadside.
So if in my example a lone worker was mugged for the mobile phone he was using or his expensive calibration equipment - work related?
That said if I pop to Tesco to buy a sandwich and get mugged - different story...
Good question... I am sure the rewrite of RIDDOR will make this all clear... :)
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Rank: Super forum user
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Would you not consider a postman / woman when doing their round working ? Or the person delivering for a supermarket who has to walk back down the street to their vehicle after a delivery.
As you say you have an "employee whose job it is to call on customers"
I think you have an answer.
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Rank: New forum user
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The employee was at work doing his contracted job when the incident occurred, he was physically attacked/assaulted and as a result he is off work. I would categories this as a RIDDOR if the employee reaches the threshold time of absence as a result of his injuries.
I would of course take into consideration what has been written into risk assessment, the policy relating to the job which will emphasis the controls. The employees contract of employment and the detail of the task he was carrying out, e.g. was he on the recognised route, was he following the companies safe system of work etc.
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Rank: Super forum user
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The term 'at work' means; at a place of work and/or going about the business of work.
This chap was at work and subject to a non consensual act of physical violance.
BUT! it was not in connection with the work (eg. he wasn't attacked by an upset customer) and so is not reportable under RIDDOR unless it resulted in a major, 7day+, fatality, acute illness, etc.
Still something that needs to be considered and addressed for the future.
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Rank: Forum user
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Hi Guys,
very good discussion but consider this question. what if a driver delivering goods to a customer and had a car crash causing injuries leading to 7+ days off work??
the incident took place on road so police will be involved and the the company should have policy and risk assessment for goods delivery (activity) part of the driver's duties, hence the company need to carryout its own accident investigation and classify this as work-related accidents.
Any thoughts??
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Rank: Super forum user
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You're right, Isa, a company should investigate incidents which may have a bearing on work-related safety. This is nothing to do with RIDDOR reporting, though.
These threads are useful for getting help navigating RIDDOR, but this is completely unrelated to how you conduct your own assessment of what to record, report and investigate internally. For example, just because the government don't want to know about absence arising from worries over a work-related injury doesn't mean you have to ignore it - make your own mind up about what is relevant to your needs.
A lot of companies go down the route of focusing on RIDDOR stats, which can be misleading. If someone is injured to the extent they can't work for a couple of days, that (too me) is extremely serious, regardless whether anyone external wants to know about it.
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Rank: Forum user
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RTAs are not within the scope of RIDDOR except for a few select circumstances to do with loading if memory serves me right so as described above#12 an over 7 day absence would not be reportable under RIDDOR.
regards
Yul
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Rank: Forum user
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yulkok wrote:RTAs are not within the scope of RIDDOR except for a few select circumstances to do with loading if memory serves me right so as described above#12 an over 7 day absence would not be reportable under RIDDOR.
regards
Yul
You are right RTA does not fall under RIDDOR, however due to that RTA the driver is away from work for more than 7 days which is another reason for reportable cases?? HSE's RTA example does not tackle this area!!
Thanks
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Rank: Forum user
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Here is my tuppence worth!
As David outlined in #3 above, this could only be reportable if it is a physical injury - the ACOP to RIDDOR is quite clear about this. So the fit note from the GP that supports the employee's absence should give you a clue as to why the are off (or their self cert form), as would any discussion with the employee themselves.
Again as outlined above it can only be reportable if the reason for the assault was linked to our unfortunate victim's job - ie they were recognised as carrying expensive work tools and thus identified as an easy target for a violent attack then a RIDDOR link is not unreasonable. If it was simply an opportunistic crime where no link to the employer's business can be established then it is difficult to see how this can be reportable.
I guess without further detail it is difficult to arrive at a final determination, but for me the easy test to start with is why is the person off - it is not physical injury then there is no need to examine the "at work" question.
Of course that should not stop a responsible employer taking forward any concerns and still providing personal safety advice to all employees.
I do hope the injured party gets well soon
Stuart
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Rank: Super forum user
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Isa wrote:
You are right RTA does not fall under RIDDOR, however due to that RTA the driver is away from work for more than 7 days which is another reason for reportable cases?? HSE's RTA example does not tackle this area!!
Thanks
The ACoP makes it clear- reg 3 is exempt as the reporting is done under the RTA
http://www.hse.gov.uk/pubns/priced/l73.pdf
L73 wrote:
"98 Regulations 3, 4 and 7(1)(aa) do not apply to accidents involving vehicles
moving on public roads unless they involve or are connected with:
(a) exposure to any substance being conveyed by road;
(b) vehicle loading and unloading activities such as those performed by refuse
collectors, brewery delivery workers, furniture removers etc;
(c) the specified construction, demolition, alteration, repair or maintenance
activities on or alongside public roads; or
(d) an accident involving a train where a person is killed or injured."
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